Ordered some 'The North Face Patrol Gloves' in the wrong size - absolute pleasure dealing with the Customer Service Team and they sent the right ones in quicktime. Done so over the Christmas peri... See more
South West Mountain Sports
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See what reviewers are saying
Beaucoup de choix, les sac à dos de la marque et les modèles que je cherchais, un service client compétent, à l'écoute et sympathique ... des prix très en dessous de ceux pratiqués en France... See more
Bought a womens Rab gilet, as a replacement for my current one (had an fight with some rose bushes and came off worse. Brilliant garment, light extremely warm and comfortable. Price wise did a fair bi... See more
Purchased a North Face winter coat on sale. Don't usually buy before I've tried an item on, but the size guides were excellent and turned out to be spot on to reality. Postage was free and although... See more
Company details
Information provided by various external sources
Well, we are South West Mountain Sports, an e-retailer of premier outdoor clothing and equipment. Official UK stockist of Mountain Equipment, The North Face, Rab, Marmot, Keen and more. Our aims as a retailer are simple. Stock the best stuff and have it in stock all the time, deliver gear for free over £30, let our customers return items easily and give the very best customer service of any outdoor website.
Contact info
14A Bennets Field Trading Estate, BA9 9DT, Wincanton, United Kingdom
- 01747 637763
- customer.services@southwestmountainsports.com
- southwestmountainsports.com
Great price, great service
I found Purekit.com following an internet search for a better price on an item I had fallen in love with. Purekit represented to the best value I could find and also offered free delivery, which was attractive despite the potential wait for my item. Having ordered the item on Wednesday evening, expecting a delivery date nearly two weeks later, the item arrived two days later and I'm really pleased with it. Top service.
First class!
Great price and although website advised stock was on it's way from manufacturer I received order quicker than anticipated. Will certainly use again
5 stars without a doubt.
GOOD SERVICE, GOOD COMMUNICATION
ITEM WAS FIRST CLASS, SITE WAS EASY TO USE.
THANK YOU
I WILL BE BACK TO SHOP SOON.
Cheap quick and early
I purchased a lowe alpine airzone centro rucksack in the knowledge that it was not in stock but I was given a delivery date. The pack arrived a few days early. The standard P&P was very reasonable and the item was very easy to track on the internet and the price was excellent. Well done purekit
This company provides a first class service.
Last weekend I experienced a small problem with an item that I had ordered on-line from Purekit/Webtogs. A message that I left on their answerphone on Saturday morning was replied to first thing on Monday morning and the problem was immediately rectified. If you are considering an on-line purchase then you should have absolutely no reservations in choosing this superb company ahead of their competitors.
First class service!
The Mountain Equipment jacket I ordered took some weeks to arrive but was inside the latest delivery date quoted at time of order. Unfortunately the jacket ordered was a little tight which meant I had to exchange it for a larger size. The online exchange process was ever so easy to use and the return slip provided with the delivery note and the parcel collection arrangement was nothing less than straightforward. I received the replacement jacket within days of dispatching the original which was perfect. Well done Purekit!
Purekit ... added to my list of favorites
Good web site, loads of gear, all good stuff at a reasonable price. A big plus for me is not just the quality of the purchase but the speed of turn around. I am, and will continue to be, a returning customer.
All round good service.
Provided item at good price and with free quick delivery. What more could you want?
Missing a trick
I'm really pleased with my purchase of a pair of RAB leggings but as is so often the case I think that sports kit manufacturers have overlooked the requirements of rowers and sculler. In our sport we are bent over, much as cyclists are, but we are exposed to weather on our backs, not our fronts so we need the back of our legging wear to be higher above the waist (but without the padding that cyclists have incorporated in their seats) and the bottom of our fleeces to be much lower at the back than at the front. This was by having these two garments overlap we can keep our lower back and kidneys warm. Participation in rowing and sculling has exploded in the last five years and particularly since the Olympics and there is a growing market here for appropriate kit.
Prompt delivery and Great service
Prompt delivery and great service. Highly recommended.
Very prompt service.
BRILLIANT Customer Service
Product arrived quickly and as described - was clearly brand new. Unfortunately I had ordered the wrong product, the website had information on how to go about giving a full refund and I even got phone calls to check that I was okay.
Highly recommended. Will use these again.
A Great Shopping Experience
This is how shopping should be. The item I purchased was competitively priced and the site was easy to use.
The item was delivered much quicker than I expected and was well packaged.
A No Nonsense deal
Thank You
Superb price for superb coat !
Saw this coat in a local shop for £240 their 'sale' price reduced from £280. Thought it was a bargain till be googled the coat and found this company. Cost arrived within days and is exactly as described. Couldn't ask for more. !
great service
the purekit people were very helpful - speedy responses and no problems. Nice!
Fantastic customer service
Well, I never take time out to write reviews, but the serivce I have received from Purekit in the last 2 days def merits it.
I sent an email asking some questions about a Northface coat. I got a quick email back with the answer. I then called them to talk further but had to leave a message on a call back system, the surpise was, I got a call back (I had left my international number so I never thought I would hear from anyone) The girl on the phone was informed and her advice and guidance great. She took time to understand my needs. I can't tell you how shocked I was at such great service.
I will def order from this site again - no question
Fantastic service
I had bought some icebreaker baselayer but needed the size up, not quite as thin as I used to be. The company running the website went under and I thought that I was left with a top that did not fit so I left it in its packet hoping to lose weight one day.
This week I got a email saying the site was back up and running so I called up. It seems the website has been taken over by another company and bearing in mind I did not buy the top from them they were incredibly helpful and today I have opened a box containing a top that fits. What is really incredible is I only called yesterday and I have not had time to put the parcel in the post and am feeling guilty I did not do it yesterday as I said I would.
Now that what I call good service!
Good service
I ordered El Naturalista shoes that had run out of stock. The company contacted me after a week and asked if I wanted some other shoes or my money back. I ordered another pair of El Naturalista shoes and they were great as well :)
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