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Spa Motors (Mid Wales) Limited - Brecon Reviews 

240
TrustScore 5 out of 5

4.9

Unit 1, Brecon Enterprise Park, LD3 8BT Brecon, Wales, GB


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See what reviewers are saying

Rated 5 out of 5 stars

What ever you do, don’t go just to browse, I was only looking and the staff were so helpful that I ended up doing a deal that day. And the Spa Motors own warranty package really gives reassurance ove... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Joe at Brecon branch. Excellent service from start to finish.Joe kept us regularly updated on progress. Nothing was too much trouble. Would highly recommend.

Company replied

Rated 5 out of 5 stars

I can’t recommend Spa Motors enough, especially Joe! Joe has been really helpful with the part exchange of my previous vehicle and the purchase of my new car and I would certainly recommend them to an... See more

Rated 5 out of 5 stars

I recently purchased my car from the Brecon branch. When I arrived I was left to look through the car selection without any sales person bothering or pestering, they said hello and let us know where t... See more

Company replied


Company details

  1. Car Dealer

Written by the company

We are a family run business with over 40 years experience in the motor trade. All of our vehicles undergo stringent Pre delivery inspections and service inspections before they leave us to guarantee they meet our very high standards. All of our vehicles also come with a minimum 6 months of MOT and our comprehensive 3 month/3000 mile warranty. We currently have two branches. One in Llandrindod Wells, LD15EB and one in Brecon LD3 8BT. We can also offer MOT's and any other service work to all comers, not just Sales customers. Please check out our Facebook for up to date Spa Motors news and the first place to see all new stock. https://www.facebook.com/Spamotorsmidwaleslimited/


Contact info

  • Unit 1, Brecon Enterprise Park, LD3 8BT, Brecon, Wales, United Kingdom

  • 01874618474

4.9

Excellent

TrustScore 5 out of 5

240 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(240)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

Informative and profesional

Informative, professional assistance through all stages of purchasing and part exchanging my existing vehicle.
Alll carried out in a short time frame as per my request.
Even paired my phone to the new car before I left.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

When looking for my new van I found…

When looking for my new van I found Carwyn at the Brecon branch very helpful, professional and always on hand to answer any questions or queries I had. would highly recommend to anyone looking for their next vehicle

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Recently bought a Landrover Discovery…

Recently bought a Landrover Discovery Sport from Spa Motors which was a pleasant experience. I mainly dealt with Carwyn in Brecon who was very welcoming and friendly. The purchase and part exchange went well. We’ve had the vehicle for two weeks and are very pleased with it. I would recommend Spa Motors.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Always wanted a jaguar

Bought my jaguar from Spa motors in Brecon and was well happy with the experience from start to finish, was looked after by Carwyn very well and was kept up to date all the way through.

Well worth a look at this company if you’re looking to change your vehicle.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

I bought a car from spa motors and was…

I bought a car from spa motors and was helped by carwen.he was very professional and guided me through the finance which he sorted straight away.i would recommend spa motors for the excellent service i got and carwen for the professional help he gave me.

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

Recently bought a car from Spa Motors…

Recently bought a car from Spa Motors in Hereford. Elliot was excellent there was no pressure at all. He sorted everything for us, and went above and beyond. Even when we had a problem with the new car (which was completely unforeseen by the dealers) they sorted the problem really quickly and efficiently. Will be buying our next vehicle from Spa Motors in the future.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Lewis King is very good sales man

Lewis King is very good sales man. He knows what his doing and talking. Very polite. The Mercedes what I bought for my partner is in very good condition. Also I bought Ford Fiesta from Spa Motors which is good. Very satisfied with the service what spa motors providing.

September 25, 2024
Rated 5 out of 5 stars

I recently purchased a new car from…

I recently purchased a new car from Carwyn Price, and I couldn’t be happier with the experience. From start to finish, he was professional, knowledgeable, and incredibly helpful. He took the time to understand exactly what I was looking for and made the process smooth and stress-free. His attention to detail and customer-focused approach really set him apart. I highly recommend Carwyn to anyone in the market for a new car you won’t be disappointed!

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Recently purchased a vehicle from Spa…

Recently purchased a vehicle from Spa Motors in Brecon and couldn’t fault their customer service and process. Lewis was fantastic, allowed me to look around the vehicle and test drive it in my own time with 0 sales pressure or pitches. Lewis promptly arranged finance for the vehicle in question and a little over a week later the sale was complete with no issues. Would highly recommend.

August 30, 2024
Rated 5 out of 5 stars

Really great service from Rob and the…

Really great service from Rob and the Team at Spa motors.

We ordered a new Ford Truck after receiving advice and the specification from the team.

The advice they have given was spot on and we are so happy with our new vehicle which has improved our business.

Thank you all.

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

I bought a Ford Focus ST-line X from…

I bought a Ford Focus ST-line X from Spa, the car was absolutely pristine and the service from Spa was first rate. I delt with Carwyn from the sales team and his knowledge and professionalism were also first rate.
Would have no hesitation in recommending both Spa Motors and Carwyn.
Thanks guys . 👍

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant experience buying from spa…

Brilliant experience buying from spa motors Brecon . Lewis was excellent to deal with , he arranged for my private plates to be transferred onto my new car which saved a lot of hassle for us . We had a minor issue which was promptly sorted by the very efficient team in the workshop .

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Purchased a car from Carwyn great…

Purchased a car from Carwyn great service and easy transaction, have purchased a car from here before and always easy process.

Update: a month later the car needed some warranty work and Darren booked it in and offered a curtesy car, work was completed to high standard and was updated with progress through out, great service.

July 19, 2024
Unprompted review
Rated 1 out of 5 stars

Left hanging on ripped off

Bought my van from the Brecon branch in march 2023, with in a week I started having problems.
Just to start, I am a self employed carpenter and my van is my biggest tool I have.
Straight away
The ad blue reader was not moving off 0%
Took it back to them and they tried to fixed it many times
They then said that they could get it ‘mapped out’(not sure what this was) but if it was going to fix the problem then go ahead.
Later found out that this is ILLEGAL
They had the van for 7 weeks to sort out this problem.
My courtesy car was a clapped out ford fiesta(could not even fit all my tools in it, let alone materials)
Asked for something else, and I got a clapped out kia.
Then I had massive amounts of black smoke coming out of the exhaust, after a few more visits they said that this was normal.
After speaking to other garages this is totally not normal.
Then all the lights came on the dash, STOP,SERVICE THE LOT
Many more visits, They thought it was the DPF filter, They changed this and still all the lights were coming on.
After 8 months and many times of asking for a full refund, one of the directors ‘Gareth’ Said could not do a cash refund as it has been to long.
He offered me a van at cost price but would lose the 9k I have paid in deposit and monthly payments,(so basically pay 9k for a van that did not work from day one.
One conversation was ’So you basically have me by the *******, and to that he said yes, the other option apart from give it back for more time trying to fix it, was get the lawyers involved.
So another 10 weeks without a van.
They changed a couple of injectors and put another DPF filter on it,
Which I was told was an aftermarket one, turns out it was a second hand one. This is the most cheapest DPF filters you can get and totally pointless even getting fitted. Again only found out this pointless change after doing some ringing around myself.
Darren from Bacon branch was the only one which sounded liked he cared but now 16 months later and all the new information I have found out , he is just very good at telling people what they want to hear to delay you getting a refund.
If you get any problem within your warranty time with Spa please get a full refund and do not let them play you along like they did me.

September 1, 2023
Unprompted review
Spa Motors (Mid Wales) Limited - Brecon logo

Reply from Spa Motors (Mid Wales) Limited - Brecon

I’m sorry you have felt the need to write this negative review Mr Colleran.
All the team here at spa motors strive for excellent customer satisfaction and we do feel that we have gone above and beyond for you to resolve any issues you may of experienced.
There seems to be some misunderstanding with regards to the AdBlue reader fault you experienced, as the AdBlue has not been removed or deleted from your vehicle and we would not advocate this. To fix the fault we simple updated & reprogrammed the software on your vehicle and therefore the AdBlue is fully functioning as it should, and thus perfectly legal.
With regards to the courtesy vehicles we provided, these were supplied to you completely free of charge and fully insured by ourselves to keep you mobile, and although these were not up to your expectations, the poor cleanliness you returned them in showed very little respect for other people’s property as once they were back our possession our valeter had to remove building rubble and materials and fully re-clean the vehicles again at no charge to you. We also had numerous fines though in the time you used these courtesy cars, but again we didn’t make an issue of these and even paid two of them on your behalf as a good will gesture.
All our team including Gareth and Darren have endeavoured to do our best for you both within, and well out of the warranty period to resolve any issues at no cost to you, along with keeping you up to date with the process and discussing all available options with you along the way.

Rated 5 out of 5 stars

5* car buying experience!

By far the most pleasant car buying experience I’ve ever had. Nothing was too much trouble, px, change of class on v5, private plate, full service and all MOT advisories acted on. Minor fault with a switch promptly sorted. Staff polite and helpful in particular Steve in the workshops and Carwen in the Brecon sales office. Highly recommend, 5* all the way!

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Service and MOT

Took the truck in for a service, bought it a year ago from the Llandrindod branch but Brecon is closer to where I'm based so I went there. Friendly staff behind the desk, dropped my keys off, walked into Brecon to do some odd jobs. Got a call a few hours later saying the truck was ready, headed back and picked it up. All straightforward and easy. MOT was £55 Service was £140. Very thorough overall and they even painted a scratched patch on the bumper despite not being a body shop.

August 2, 2024
Unprompted review

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