Spa Motors (Mid Wales) Limited - Brecon Reviews 

Very impressed with the helpful and knowledgeable sales staff, before and after the sale. Top notch customer care. Thank you

Very helpful happy to help in any way possible
Thank you for all your help

Brilliant experience with Spa Motors. Purchased a used pick up truck from the Brecon Branch, no hard sell and Carwyn from the sales Dept was very good. Purchase was quick and easy, on collecting the truck and as promised it was serviced, fresh MOT and new tyres fitted. After a few weeks a minor issue with the gearbox appeared, a call to the service desk and the truck was booked in and repaired under warranty. I also had a tow bar fitted by them, very good value and a really neat job done, the staff on the service desk are very efficient. Have to say I’ve had an excellent service from Spa Motors. Highly recommend them.

I would just like to leave review about your service manager Darren in your Brecon branch, what a credit to your company he is, , professional,knowledgeable and a pleasure to deal with,

Darren and the team were so accommodating when I came in with sadly a blown head gasket on my Ford Ranger. I can’t thank the team at brecon enough for just being super helpful and empathetic to my rather annoying issue. After a speedy diagnosis on the truck they gave me the plan going forwards and I’m very happy considering the circumstances.
Thanks again and I highly recommend spa motors.

Recently had help from Darren in the work shop for some issues with my car and honestly cannot recommend him and the staff highly enough. He was super helpful and put my mind at ease. I will definitely be taking my car back there in future :-) Thanks again Darren!

We recently bought a car from Spa Motors, where Lewis King provided an amazing service from start to finish. Lewis was easy to communication with and made buying our car effortless. Thank you Lewis!

It was a pleasure working with spa motors and Lewis as the consultant, was informative, helpful and communication along the purchase was really effective and consistent. Would recommend highly

Part exchanged my car for a pickup in November, Carwyn was very helpful indeed, the service department were great too, would recommend Spa Motors in anyone wanting a good service, in fact I've already put a couple people in that direction

We bought a car from Spa Motors in Brecon in November and would definitely go back. Carwyn was great, no pressure attitude but very helpful and honest. He kept us up to date with when the car would be ready for collection. He made sure the car was ready earlier than usual as our request. We were able to complete paperwork at home online with ease and Carwyn made sure we were happy with all aspects of the sale before completion. The car was immaculate when we picked it up and agreed changes were made within 2 weeks of sale (new windscreen), with a driver picking up our car and leaving us with a courtesy car for convenience. Great service all round. Highly recommended 👌

Was very impressed with my recent purchase at Spa Motors in Brecon.
They have quality vehicles on display and the garage and workshop areas are modern and well maintained which gives the buyer confidence especially when I was not familiar with the dealership.
Dealt with Lewis King who was extremely friendly, knowledgeable and very efficient.
All in all excellent customer service.

Went to spa motors in brecon after seeing a toyota hilux advertised on Facebook,

Lewis was really helpful and welcoming. He gave me a quote while i was there to part exchange my old vehicle.
Was always at the end Of the phone if I had any questions or queries. Nothing was ever too much trouble for him.

Went to pick the new hilux up and dealt with jake, he was also very helpful.

Sales man lewis very pleasant ,very helpfull good price and good after sales service.

"Spa Motors are proud to present this lovely example." I went to view and test drive a 1.6 VW Golf SE - MK68 WTE. It was advertised at £16,990 with 35,783 miles on the clock. At this top price I was expecting the car to be exceptional. Disappointingly that was not the case. There were a number of paintwork/bodywork issues all around the vehicle, the front numberplate was cracked, the trim on the front valance was damaged and the underside was damaged/scraped. The interior had not been throughly valeted, dirt was still evident on the upholstery, dashboard, switches, plastic trim and gear selector. The lack of attention to detail in the presentation felt sloppy and unprofessional. When I turned on the ignition the service light and 'replace key battery' light came on. The salesman said the car was an ex-lease hire vehicle. In my experience this is something to be cautious about as lease hire owners can take less care of their vehicles. The car drove well enough on the test drive. I asked to see the service history. The last and only time this vehicle has any record of being serviced is at 8,100 miles. There are no invoices to prove it has been serviced since, either by VW, or an independent garage. This seems strange and unusual as, in my experience, lease hire contracts require the lessee to maintain the vehicle as per the manufacture's service schedule. To me the lack of service records on a car of this age/mileage is a major red flag and does not qualify the vehicle for the top dollar price being asked. The salesman appeared indifferent and was unforthcoming on the issues I raised and stated rather bluntly that Spa Motors do not do discounts on the advertised price. When I pointed out the obvious shortcomings he said he could speak to his boss. The trade valuation for this year and model of Golf SE is around £14,250. In my opinion the forecourt price and marketing of this car was neither appropriate, nor transparent. The marketing did not mention the lack of any service record from 8000 to 35,000 miles and the price did not reflect it. Without manufacturer's scheduled servicing the wear and tear on mechanical parts will have a major and costly impact on the life and durability of a vehicle. For this reason no service record obviously devalues a car. These issues were undisclosed by Spa Motors who knew the facts, which could catch out inexperienced/unsuspecting buyers who are not technically minded and unaware of the critical importance and value of a documented service history. Good faith is required when spending a significant amount on a secondhand car. Unfortunately on this occasion Spa Motors did not inspire confidence.

P.S. Since writing my review yesterday I have today purchased a VW Golf 1.6 TDI SE a year younger than the car I viewed and test drove at Spa Motors. The car I have bought is from a VW approved used vehicle dealership, it has extended two year warranty and roadside assistance with two free future services at any VW or VW approved garage. The vehicle has a couple of thousand more miles on the clock but with a full VW service history and has 'Adaptive Cruise' control. The immaculate paintwork has been sprayed with a dirt resistant coating and the seats are treated with a stain resistant product. It literally looks brand new. All this for £16,300, just under £700 cheaper than the Golf Spa Motors tried to sell me for £16,990, which was poorly prepared, had bodywork defects, without any service history documentation and all the uncertainty with future reliablity, maitenance costs and durability. I hope you find my review helpful in highlighting possible pitfalls when buying secondhand cars.

Only 4 stars because you missed to spray the one back wheel. Should be 4.5 stars apart from that car turned out to a very high standard

Fantastic service and great truck. Went above board to accommodate

Very helpful and efficient; thanks.

No high pressure sales tactics, test drove the car on my own which was great, fair price on my trade in car and the car we bought was immaculately presented.
Friendly staff and good to deal with a local business which I feel is important in the current climate.