SpaMedicaReviews 

1,959
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,009 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care, professionalism, and friendly demeanor, making the entire process comfortable and reassuring. The service is frequently highlighted as excellent, with many appreciating the clear explanations provided at every stage and the overall efficiency of the procedures. People are particularly impressed with the quick, painless, and stress-free nature of the operations, often resulting in dramatically improved vision and a new perspective on the world. However, some customers also noted issues with organization, experiencing long waiting times between appointments and tests. A few other people also felt that the pre-operative information or post-operative care could be improved, with some reporting unexpected vision outcomes or difficulties with follow-up. There were also isolated reports of challenging experiences during procedures, including technical issues and less satisfactory staff interactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the entire process as... See more

Product

People report positive experiences with the product, with many reviewers noting a dramatic improvement in... See more

Location

Clients share ambiguous opinions on location, with many reviewers mentioning specific branches like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The facilities, staff and treatment are all good. Just a minor suggestion: Because patients, more often than not, are told not to drive, they are reliant on families, friends or taxi services. For... See more

Company replied

Rated 5 out of 5 stars

From reception to discharge the care from staff was absolutely fantastic ! The cataract opp was as painless as described and the surgeon talked me through everything that was happening. I can't thank... See more

Company replied

Rated 5 out of 5 stars

This was or could have been a very anxious time for me. However I can only say, that not only was it a good experience but an excellently carried out procedure. Spamedica has a completely new style... See more

Company replied

Rated 5 out of 5 stars

The only area which did not impress me was the pre-op. There was too much waiting in the corridor between seeing various people and having the tests. Took 3 hours rather than one. The actual surgery... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,959)

906 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Glaucoma clinic

I took my mum for a glaucoma referral. Her appointment was at 12.40pm. We left the building just before 5pm. In that time we probably spent about 45 minutes in tests or with the consultant. The rest of the time we waited in the corridor, at one point there was about 2 hours where nothing happened. All the staff were lovely but better organisation is needed to prevent quite elderly people waiting so long.

May 27, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica! We appreciate your honest feedback and will take this into consideration.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract surgery SPAMEDICA Bolton

From arriving in reception to exiting after surgery the staff at at all stages were great and informed me what the procedure's were and reassured me that the process was quick and painless. On completion of surgery I sat up on the bed an exclaimed WOW, the fog has gone my eye has continued to improve I can now watch TV without glasses and read car number plate without glasses. I will be going again to remove the cataract for my other eye.

May 22, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Multi focal lenses 5stars

I had my cataract surgery a week ago. Against the advice of most friends and relatives I decided to have both eyes done at the same time using multi focal galaxy lenses. It took about 3 days to get a clear view and I am extremely happy with my decisions although it was not cheap. All staff at SpaMedica were very friendly and extremely professional with everything they did.5stars very well deserved.

May 20, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Publ;ic transp;ort - getting thereThe facilities

The facilities, staff and treatment are all good.
Just a minor suggestion:
Because patients, more often than not, are told not to drive, they are reliant on families, friends or taxi services. For those who use public transport, it would help if Spamedica published details of nearest services, bus, train or metrolink tram. Plus details of the nearest landmark (EG Manchester the Spamedica centre is opposite the old St George's church) A map would also help.

May 26, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Exceptional care from start to finish

Quite frankly, other than perhaps creating an elaborate video guide for the complimentary hot drinks dispenser, SpaMedica Oxford (in my humble opinion) has very little room for improvement.
After two years of discussions, my mother finally agreed to cataract surgery during a routine eye test at Carterton Opticians. Her lovely optician, Adam, sat with us, talked through the entire process in detail, and arranged the referral.
Soon after, we were contacted by DORA (SpaMedica’s AI-powered telephone assistant). Despite her inherent fear of new technology, I suspect my mother would have coped just fine - but I took the call. A few simple questions later and we were booked in for a pre-operative assessment with what turned out to be a team every bit as empathetic, friendly, and professional as our optician.
On arrival, we received a warm and friendly welcome from reception and were directed upstairs (lift or stairs available). After a short wait, my mother was assessed (accompanied by her gorgeous son as chaperone) by a knowledgeable optometrist who was more than happy to accommodate a little light humour. We were on our way home well within 90 minutes.
Two weeks later, we returned for the “dreaded” operation. Mother’s nerves were quickly eased by another warm welcome and a genuinely relaxed, jovial atmosphere. Before long, she was whisked away and out of my hands.
I’d like to say I sat and worried, but I didn’t. I had complete confidence she was in safe hands. Instead, I broke out my work laptop and continued with my daily duties. When I was about to lose power, the reception staff were more than happy for me to make use of a spare plug socket, so my work was uninterrupted. True to expectations, we were all done and heading home within around 2½ hours, armed with post-op information, eye drops, and a sick note.
I would urge anybody attending SpaMedica Oxford to approach without caution or worry. You really are in good hands and every member of staff we encountered was genuinely caring.
If you’re not going there for treatment, I suggest you grow yourself some cataracts and get there as soon as possible! We had a surprisingly pleasant experience throughout.

May 26, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your in-depth review about SpaMedica! It was lovely to read about your experience.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Nothing to worry about

Everything was good, from my first appointment for assessment to the cataract surgery. Everyone was friendly and professional. Nothing was too much trouble.

May 22, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I had cataract surgery on my right eye…

I had cataract surgery on my right eye and hopefully will soon return for the same process on my left.
I wanted to say how professional, pleasant and caring the entire team were and the result has been transformative.
I cannot speak more highly of everyone at SpaMedica so many thanks to you all.

May 18, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract Procedure

Attended a SpaMedica facility for a second cataract procedure having had one cataract rectified on a prior occasion.
As on the first occasion I was highly satisfied with not only the result but the way in which the whole procedure was carried out. All of the staff, from the receptionist to the medical and cleaning personnel, were friendly and professional which gave a good degree of comfort and confidence.
I have no hesitation in recommending SpaMedica.

May 19, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

All staff were kind and professional

All staff were kind and professional. The surgeon was personable and competent. I am absolutely delighted with the outcome of my second cataract operation and am making a quick recovery. I Can now work on the computer with ease and will be taking up sewing and knitting again. My thanks to you all .

May 20, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

A hassle free experience

The whole experience from assessment to surgery was excellent. It was efficient with no waiting for the next stage. Explanations in publications and from staff was clear and there was allowance for questions or clarification. Staff were professional.
I have not experienced any discomfort with the affected eye although there could be the expectation for this.
It was certainly a hassle free experience which was well managed.

May 14, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Good treatment but small complaint

This experience is not directly mine.
My friend is treated at SpaMedica in Chelmsford and I'm her 'driver'.
She's treated very well and I know she would have no complaints.
One thing though, which would seem rather petty but is very annoying. There are no hooks on the toilet doors to hang our handbags and have to put them on the floor. No matter how clean the floor looks that is not hygienic. Bag hooks please Spa.

April 29, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Superb result and excellent service.

From first referral from my optician, I had initial contact within a week and an assessment 10 days later. Surgery was just 5 weeks later.
The staff were superb, explaining each step carefully. On op day, checking at 08:00 and discharged at 10:00.
Little if any discomfort and sight clear after 5hours. Great result.
Grateful thanks to all the staff at the Kendal site.

May 23, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Apprehensive But …….,

Understandably apprehensive but the number of patients awaiting surgery most of a certain age was surprising. The process was at best uncomfortable but certainly not painful.
The apprehension was worse than the operation. The Staff were most professional and the Op was maybe 15 or 20 minutes at most. A little post op soreness but the results were impressive. Not only has my vision improved dramatically but more striking is that colours are much much more vibrant.

May 20, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent

Excellent, from the moment I walked in for treatment.
The staff were kind and very caring .The actual treatment was nothing short of brilliant. I say that because I was a little nervous,and was amazed that it all went so smoothly. Thank you.

March 9, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Curteous and caring

Curteous and caring, I was comfortable throughout.

April 22, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent experience

My cataract surgery went all to plan and the staff could not have been more helpful and friendly! I really recommend them.

May 19, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Great service

I have had both eyes operated upon for cataracts with great success. Efficient operation, kind and friendly staff, everything carried out on time.

May 19, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 4 out of 5 stars

Cataract Surgery

I had my right eye cataract surgery 3 days ago, which at SpaMedica in Edgbaston Birmingham, The ophthalmic surgeon "Kenan Damer" is very professional, I can discuss with him about my request before the surgery.
I am not painful, the operation is performed using high technology equipment called phacoemulsification, it takes around 5-10 minutes to finish the surgery. At first I am so scaring the surgery willl carry out by registrar. Luckily it was a fantastic experience - my vision is much clearer now.
If having one more follow-up appointment would be safer and provide better assurance.
Thanks to all friendly staff who were professional and obviously the surgery team.
Thank you all
Marjory

May 15, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

couldn't fault anything it was all very…

couldn't fault anything it was all very professional and spot on the staff where very friendly and helpful would highly recommend it to anyone who needs treatment would have no issues going again if needed George Stevenson

May 19, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Soa medica

All the staff are polite professional and helpful.
They explain everything

May 19, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look