Sparkle Lighting Reviews 284

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their beautiful appearance and high quality, often describing them as stunning and elegant. Many people appreciate the wide selection of lighting options available, suitable for various indoor and outdoor settings. Reviewers frequently mention the efficiency of the delivery service, noting that items arrive quickly and are well-packaged. However, some customers experienced issues with faulty products, including lights that stopped working shortly after purchase, and found the return process inconvenient. A few other people also felt that some items were smaller than expected or had design flaws like inaccessible on/off switches or tight battery compartments.

What people talk about most

Product

Reviewers mention positive feedback about product, often describing them as beautiful, stunning, and unique,... See more

Quality

People report positive experiences with product quality, describing items as beautiful, stunning, and lovely,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and prompt arrival of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had excellent customer service and follow up from Sparkle. I wasn’t sure whether the lights would be suitable but a questioned asked on the website was answered fully and promptly. The lights a... See more

Company replied

Rated 5 out of 5 stars

Classy products. I bought some of the copper wire fairy lights; they weren't super cheap – but nor were they largely ugly plastic wire (as most fairy lights that you see in the shops are), and I am ve... See more

Company replied

Rated 5 out of 5 stars

Absolutely in love with my stunning trio of candle lights from Sparkle Lighting! They are such a realistic interpretation of real candles and come with a handy control allowing you to change the warmt... See more

Company replied

Rated 5 out of 5 stars

Quick delivery of really lovely products, sadly they were too big for the intended space so I had to return them. Helpful communication throughout the return process and my money was refunded promp... See more

Company replied


Company details

  1. Lighting Store

Written by the company

Sparkle Lighting is an online store offering pretty decorative lighting that will bring joy to your space anytime of year. Featured in The Sunday Times, The Guardian, The Telegraph along with the majority of the Homes & Gardens Magazines including Ideal Homes & House Beautiful.


Contact info

4.8

Excellent

TrustScore 5 out of 5

284 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic!

Great service! The lights are beautiful and good quality and this little company couldn’t be trying any harder to make a difference and give and excellent customer experience!

December 16, 2024
Unprompted review
Sparkle Lighting logo

Reply from Sparkle Lighting

Amazing review! Thanks so much. It is so appreciated.

Rated 5 out of 5 stars

Really great customer service and…

Really great customer service and beautiful products! Thalia's communication was very good, she checked our order had arrived and that we were happy with it, which was professional and reassuring. We look forward to purchasing more from Sparkle Lighting in the future.

December 17, 2024
Unprompted review
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Reply from Sparkle Lighting

So pleased to hear you will be back Claire. Thanks so much for the super review, it is so appreciated.

Rated 5 out of 5 stars

Beautiful lights and outstanding customer service

Last minute purchase for Christmas, beautiful fairy lights, very prompt delivery and outstanding customer service from start to finish, a nice touch to receive a personal message re product and delivery. Thank you to you Thalia, looking forward to shopping with you again soon x.

December 18, 2024
Unprompted review
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Reply from Sparkle Lighting

So pleased you love your fairy lights. Thanks for a fantastic review too.

Rated 5 out of 5 stars

Beautiful lights fantastic personal service. We bought the boho and snowberry white…

We bought the boho and snowberry white ball fairy lights they are really beautiful and look so stylish in the house. Excellent service from Thalia who clearly cares about her customers. A great business to support we’re glad we found it.

December 18, 2024
Unprompted review
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Reply from Sparkle Lighting

So pleased you found us Katherine and thanks so much for lovely review It is so appreciated.

Rated 5 out of 5 stars

I have made several purchases from this…

I have made several purchases from this company. They sell the most beautiful lights. Delivery is quick and customer service is excellent! Thank you!

December 18, 2024
Unprompted review
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Reply from Sparkle Lighting

Amazing! Thanks for being such a great customer and for this fantastic review. It is really appreciated.

Rated 5 out of 5 stars

Fantastic company…beautiful lights

I have used this company twice recently and the products are beautiful and the service amazing…thank you Sparkle Lighting and especially Thalia for your quick response to any questions and your follow up after delivery to check everything is ok.
I shall be buying again..

December 9, 2024
Unprompted review
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Reply from Sparkle Lighting

Thanks so much Pauline for this fantastic review. So pleased you will be back for more lights.

Rated 5 out of 5 stars

Great choice of products and good…

Great choice of products and good value. My item arrived promptly and is better quality than I expected. Easy to set up and looks great. Already had appreciative comments about it!

December 16, 2024
Unprompted review
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Reply from Sparkle Lighting

Pleased you are getting some appreciative comments and you love your lights. Thanks so much for taking the time to review Sparkle. It is so appreciated.

Rated 4 out of 5 stars

Prompt delivery

Prompt delivery. Good value. Great customer service follow up. Would recommend this small business.

December 12, 2024
Unprompted review
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Reply from Sparkle Lighting

Thanks so much Vanessa for the lovely review, it is really appreciated.

Rated 5 out of 5 stars

Great communication

Great communication, fast delivery and lovely lights👍

December 15, 2024
Unprompted review
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Reply from Sparkle Lighting

Thanks for the review, so helpful and so appreciated.

Rated 5 out of 5 stars

A great personal service from Thalia…

A great personal service from Thalia who cares very much about the service. Checking on goods being received and following up all is well with the order is great. Have used them twice and both orders have been excellent. Thanks

December 9, 2024
Unprompted review
Sparkle Lighting logo

Reply from Sparkle Lighting

Thanks so much for the amazing review, it is so appreciated.

Rated 5 out of 5 stars

Beautiful lights

Beautiful lights. Arrived promptly, well packaged and in perfect condition. Great customer service, with a personal touch, from this fab company. Highly recommend.

December 14, 2024
Unprompted review
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Reply from Sparkle Lighting

Amazing review! Thank you so so much. :)

Rated 5 out of 5 stars

A Service Most Typical of a Family Business

Both the service and the quality of the lights received from Sparkle Lighting have been of the highest level one could hope for. They arrived within 48 hours of ordering, in excellent condition and all working perfectly. If only all online ordering provided the same experience! The service was exemplary. Very many thanks to Thalia! And a Happy Christmas to all at Sparkle Lighting. Andrew

December 13, 2024
Unprompted review
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Reply from Sparkle Lighting

Thanks for the amazing review Andrew! I really appreciate it. Happy Christmas to you too.

Rated 5 out of 5 stars

Great service

Great service, quick delivery. Beautiful gift for me! 🎄

December 12, 2024
Unprompted review
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Reply from Sparkle Lighting

Love it was a gift for you. Thanks so much for the review, it is so appreciated.

Rated 5 out of 5 stars

Happy return customer

I am a return customer of fairly lights as I was very happy with the first set I purchased. Deliveries are on time and service is also good so I would recommend Sparkle Lighting.

December 12, 2024
Unprompted review
Sparkle Lighting logo

Reply from Sparkle Lighting

Thank you for shopping with Sparkle again and for the fantastic review. it is so appreciated.

Rated 5 out of 5 stars

Great company from start to finish

Great company from start to finish, amazing product and just what we were after. Quick delivery and item was packed well. So good we have ordered another.
Will defiantly be using this company again

December 11, 2024
Unprompted review
Sparkle Lighting logo

Reply from Sparkle Lighting

Thanks for the fantastic review, it means alot.

Rated 5 out of 5 stars

Beautiful Sparkling lights

Sparkle Lighting sell the most stunning Christmas, indoor and outdoor lighting
I was amazed and how beautiful, well made and well packaged they were. I have purchased a few times from them as the service and products were so good.

December 11, 2024
Unprompted review
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Reply from Sparkle Lighting

Thanks for the amazing review Carol! It makes such a difference to a small business like ours.

Rated 5 out of 5 stars

Gorgeous Christmas starburst light…

Gorgeous Christmas starburst light quickly delivered. Lovely customer service too! Would buy from Sparkle again :)

December 9, 2024
Unprompted review
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Reply from Sparkle Lighting

Great to hear that you will be back. Thanks so much for the review. :)

Rated 5 out of 5 stars

Lovely unusual lights

Lovely unusual lights, really create a lovely ambience. Very good value too.

December 10, 2024
Unprompted review
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Reply from Sparkle Lighting

Thanks Debbie for the lovely review, so pleased you love your lights.

Rated 5 out of 5 stars

good service

Hi thee,
This order was placed on the 6th December and it arrived yesterday evening December 9th.

This is very good service indeed. Thank you.

December 10, 2024
Unprompted review
Sparkle Lighting logo

Reply from Sparkle Lighting

Hi Judy, So pleased it arrived so quickly. Thanks so much for the order.

Rated 5 out of 5 stars

Fabulous lights

These lights are really beautiful . So unique and everyone mentions them . I have bought several sets over the last few years and the customer service is second to none .

December 10, 2024
Unprompted review
Sparkle Lighting logo

Reply from Sparkle Lighting

What an amazing review, thanks so much Cathy. Thanks also for being a great customer.

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