Sparkly Tails Reviews 116

TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

Great ethos, friendly service. Our order came quickly and beautifully wrapped. Couldn't give a 5 because our Staffy Poppy didn't like the lamb chews but happily German Shepherd cousin Juno was more th... See more

Company replied

Rated 5 out of 5 stars

Ordered dog walking bum bag as a Christmas present. Just what I wanted, looks hard wearing came nicely packaged wrapped in tissue paper. Also bought some dog treats which I know will be appreciated by... See more

Rated 5 out of 5 stars

Absolutely great dog toys, they absolutely loved them! The snuffly toys are amazing and were thankfully a good challenge for two pups who worked out a different puzzle toy within 3 minutes! Also the o... See more

Rated 5 out of 5 stars

I had a great experience buying from Sparkly Tails! Their selection of eco friendly products is great, I bought the boiled wool banana and pet bed refresher. My whippet loves the banana and the bed re... See more

Company replied

Company details

  1. Pet Supply Store

About Sparkly Tails

Written by the company

Sparkly Tails sells curated sustainable products for your best friend.

Find natural grooming products and sustainably made toys and accessories. Positively impact the world.

We are a couple of dog lovers based in the UK. They founded Sparkly Tails to offer sustainable pet products that are both stylish and eco-friendly.

We know how difficult it can be to find suitable products for your pets and the planet. That's why we're committed to providing high-quality, sustainable, and beautiful products that you and your pets will love.

Our products are eco-friendly and sustainable, made from materials such as bamboo, organic cotton, and hemp. We also offer a range of sustainable and eco-friendly dog toys that are safe for your pets. Our non-toxic dog toys are made from natural materials like rubber, cotton, and hemp, ensuring your pet's safety while they have fun.

We have a variety of good quality designed dog accessories that are stylish and practical. From collars to poop bag holders, we have everything you need for a comfortable and enjoyable walk with your furry friend.

At Sparkly Tails, we value our customers and are committed to exceptional customer service. If you have any questions or concerns, please don't hesitate to let us know. Every small action can make a big difference, and we hope our products inspire you to impact the environment positively.


Contact info

4.8

Excellent

TrustScore 5 out of 5

116 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

We Miniature Poodles have high…

We Miniature Poodles have high standards. Yes, we have a bit of a reputation for being a little snobbish, I get that.
Though don't always judge a book by its cover ....

I really enjoy taking my humans to Sparkly Tails.
Because whilst I can investigate what wonderful delights are there - treats of course - healthy natural treats - get fussed over by the humans that are in charge of this Aladin's cave ,who clearly love and have a genuine interest in dogs and all things doggy related, my humans seem very happy to be there too.

They seem interested in what's on offer, toys, puzzles, coats, leads, collars, beds .... all that sort of stuff, which does all appear to be good quality.

Yup, sure love a Sparkly Tails visit.
Such a nice friendly welcome from Cocco and his humans.
I wouldn't mind moving in ....

Poppy ( 6 year old Mini Poo ).

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Easy website, good product

Easy website to use, ordering and delivery process was quick. I'm very pleased with the alpha 360 dog collar which I bought to stop my staffy/lab cross choking herself when she pulls on the lead to get into the park. She took to it immediately and we have certainly had less gagging when she wears it. It appears to be well made as I would expect for the price so I hope it will last well.

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Dog walking bag

Ordered dog walking bum bag as a Christmas present. Just what I wanted, looks hard wearing came nicely packaged wrapped in tissue paper. Also bought some dog treats which I know will be appreciated by 2 little pups. Delivered as advised it would be.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great!

It was easy to navigate, the product was exactly like the photos and it even came with a thank you note for supporting a small business.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy!

Very happy!
The bag looks great, feels sturdy and most importantly it fits my dog.
Great company and I loved the sustainability of the product and the packaging. My dog loved the extra treats included. Highly recommend!

June 12, 2025
Unprompted review
Rated 1 out of 5 stars

Don't expect a refund

Ordered a martingale collar. The product isn't what I expected. Have now made 3 requests for a return and refund, all of which have been ignored. Very poor customer service

May 15, 2025
Unprompted review
Sparkly Tails logo

Reply from Sparkly Tails

Hi Jen,

We sincerely apologise for the frustration you've experienced. We pride ourselves on delivering the best customer service, and we are genuinely sorry that we fell short in your case.

Please note that we could not find any email from you in our email inbox. I also checked the spam folder, but nothing is there. Did you perhaps email us about the refund using a different email address than the one you used when purchasing the collar?

I'm unsure why this issue occurred, but I will send you a prepaid shipping label and refund the cost of the collar immediately.

We appreciate your understanding and your trust in our small business.

Best regards
Ruben, Elena & Coco

--- Last updated 30mins later:

Hi Jen,

We are sending this message here to ensure you have received our previous email regarding your refund. We have processed the refund for the collar and sent a prepaid shipping label to your email. If you haven't received that email, please get in touch with us using an alternative email address at admin@sparlytails.com.

Best regards
Ruben

Rated 5 out of 5 stars

Get the octopus 🐙

Absolutely great dog toys, they absolutely loved them! The snuffly toys are amazing and were thankfully a good challenge for two pups who worked out a different puzzle toy within 3 minutes! Also the octopus is so robust, so important for puppies who have managed to destroy other 'tough'toys.

April 17, 2025
Unprompted review

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