Great ethos, friendly service. Our order came quickly and beautifully wrapped. Couldn't give a 5 because our Staffy Poppy didn't like the lamb chews but happily German Shepherd cousin Juno was more th... See more
Company replied
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See what reviewers are saying
Ordered dog walking bum bag as a Christmas present. Just what I wanted, looks hard wearing came nicely packaged wrapped in tissue paper. Also bought some dog treats which I know will be appreciated by... See more
Absolutely great dog toys, they absolutely loved them! The snuffly toys are amazing and were thankfully a good challenge for two pups who worked out a different puzzle toy within 3 minutes! Also the o... See more
I had a great experience buying from Sparkly Tails! Their selection of eco friendly products is great, I bought the boiled wool banana and pet bed refresher. My whippet loves the banana and the bed re... See more
Company replied
Company details
About Sparkly Tails
Written by the company
Sparkly Tails sells curated sustainable products for your best friend.
Find natural grooming products and sustainably made toys and accessories. Positively impact the world.
We are a couple of dog lovers based in the UK. They founded Sparkly Tails to offer sustainable pet products that are both stylish and eco-friendly.
We know how difficult it can be to find suitable products for your pets and the planet. That's why we're committed to providing high-quality, sustainable, and beautiful products that you and your pets will love.
Our products are eco-friendly and sustainable, made from materials such as bamboo, organic cotton, and hemp. We also offer a range of sustainable and eco-friendly dog toys that are safe for your pets. Our non-toxic dog toys are made from natural materials like rubber, cotton, and hemp, ensuring your pet's safety while they have fun.
We have a variety of good quality designed dog accessories that are stylish and practical. From collars to poop bag holders, we have everything you need for a comfortable and enjoyable walk with your furry friend.
At Sparkly Tails, we value our customers and are committed to exceptional customer service. If you have any questions or concerns, please don't hesitate to let us know. Every small action can make a big difference, and we hope our products inspire you to impact the environment positively.
Contact info
2 Westow Street, SE19 EAH, London, United Kingdom
- 02079980290
- admin@sparklytails.com
- sparklytails.com
4.8
Excellent
116 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fab collar ♥️
August 15, 2024
Reply from Sparkly Tails
Hi Phoebe,
We are delighted that you like the Wooly Woolf collar.
We greatly appreciate your feedback and would love it if you shared your experience with the product directly on the product webpage: https://sparklytails.com/products/dog-collar-evergreen-recycled-material-woolly-wolf
Best wishes,
Elena, Ruben & 🐕 Coco
Excellent product
Delivery was slow but product exceptional so worth the wait smells divine and dogs skin has improved. Got a small sample of treats which he scoffed
August 13, 2024
Reply from Sparkly Tails
Hi Katherin,
We are delighted that Coat Oil is meeting your expectations and is helping your dog's skin. It's a unique product made with lots of love by PlantBase GmbH.
We greatly appreciate your feedback and would love it if you shared your experience with the product directly on the product webpage: https://sparklytails.com/products/natural-coat-oil-for-sensitive-dog-skin. Your insights are invaluable to us.
I'm also sorry about the delivery delay due to the Summer Holiday. From Wednesday, August 28th, we will return to our 24 hrs dispatch lead time.
Best wishes,
Elena, Ruben & 🐕 Coco
My doggo loves his new toy
My doggo loves his new toy, only fur/rope combination i’ve found and it’s perfect.
August 6, 2024
Reply from Sparkly Tails
Hi Lenice,
We are delighted your dog loves the Dog Toy Made With Rabbit Fur. It's a unique dog toy handmade in Latvia with 100% natural products.
We appreciate your feedback and would love it if you could share it directly on the product webpage: https://sparklytails.com/products/sustainable-dog-training-toy-made-with-rabbit-fur.
Your insights are invaluable to us and other users.
Best wishes,
Ruben & 🐕 Coco
quality, professional service
I wanted to buy a collar and lead from a Finnish company called Woolly Wolf who don't ship to the UK and I found out that Sparkly Tails stock the items I wanted - a collar that looks great on my Hungarian Vizla and a rope lead (I did try and leave links to them but Trustpilot doesn't allow links I've just found out).
I am a first time customer and very impressed - really love and admire the story and ethos behind the company and the goods I ordered came promptly and were wrapped beautifully, all packaged well and arrived in mint condition as one would hope.
Will definitely be ordering again.
August 5, 2024
Unprompted review
Reply from Sparkly Tails
Dear Michael,
Thank you for purchasing Wooly Wolf products from us and for leaving such a lovely review.
We'd love to see your Hungarian Vizsla rocking the gear. You can share the photos on the product page directly at https://sparklytails.com/products/dog-collar-polar-night-recycled-material-woolly-wolf.
Let us know if you need more information about it.
Best wishes,
Elena, Ruben & 🐕 Coco
Reply from Sparkly Tails
Hi Gary, 👋
Your support is greatly appreciated!
Thank you for being a fantastic customer.
We can’t wait to serve you again soon 💚
Best wishes,
Elena, Ruben & 🐕 Coco
Beautifully crafted products
Beautifully crafted products, lovingly wrapped and great customer service when order wasn’t quite right. I bought a grooming brush and treat pouches.
August 1, 2024
Unprompted review
Reply from Sparkly Tails
Dear Louse,
Thank you very much for leaving such a lovely review. Your appreciation of our service is a source of great encouragement for us.
We can’t wait to serve you again soon.
Best wishes,
Elena, Ruben & 🐕 Coco
Best wishes,
Elena, Ruben & 🐕 Coco
Reply from Sparkly Tails
Hi Shiva, 👋
Thank you for your trust and for taking the time to leave us a ⭐️⭐️⭐️⭐️⭐️ review. We really appreciate your support of our small business and hope your dog(s) fur looks Sparkly like us! 🥰
Best wishes,
Elena, Ruben & 🐕 Coco
'Rope Dog Lead Made From Recycled Bottles, Terracotta...
The 'Rope Dog Lead Made From Recycled Bottles, Terracotta, 6' (180 cm)'
Arrived quickly, in nice, and minimal recyclable packaging. When unwrapped, the quality of this product was clear to see and feel, with its beautifully ergonomic carabiner, subtly stretchy rope and rubbery ferrules - every bit as good as I'd hoped and at a very reasonable price - totally satisfied!...
July 21, 2024
Unprompted review
Reply from Sparkly Tails
Dear Nigel,
We are truly grateful for your trust in our small family business and for leaving such a thorough review📜. Your appreciation of the rope dog lead is a source of encouragement for the community and thanks to customers like you, our work feels so rewarding!
We really appreciate your support of our small business and can't wait to serve you again soon 💚
Best wishes,
Elena, Ruben & 🐕 Coco
unique offering
The store had some unique pieces and I bought a couple of bits for our upcoming puppy. Been a bit worried about playing with harder toys / balls in our flat in cases of breakages - so the felt ball / frisbee is ideal for indoor use!
July 12, 2024
Reply from Sparkly Tails
Dear Laura,
Thank you very much for your trust and for taking the time to leave us a positive review. We are very glad you like the fantastic selection of soft toys! The felted toys are so versatile and the Monti enrichment ball is a top toy to stimulate young dogs and puppies!
Thank you for being an amazing customer. 💚
Best wishes,
Elena & Ruben
Treat pouch
Excellent product feels great quality and hand made. Fair price and fast delivery. Thank you.
July 17, 2024
Reply from Sparkly Tails
Hi Amanda,
Thank you so much for your trust and for taking the time to leave us a positive review.
We’re very grateful to have you as a customer and hope the new treat pouch keeps your dog(s) happy wherever you go!
Best wishes,
Elena & Ruben
This company is absolutely incredible
This company is absolutely incredible! The products are incredible, they are packaged beautifully, and our dogs truly love them. Thank you!
July 5, 2024
Reply from Sparkly Tails
Dear Frankovich,
Thanks a lot for your trust and the wonderful review. We hope your dogs are having a wonderful time with the toys. We are here for you, so please do not hesitate to contact us if you need anything.
Thank you for being an amazing customer. 💚
We can’t wait to serve you again soon
Best wishes,
Elena, Ruben & 🐕 Coco
Great product delivered on time
June 17, 2024
Reply from Sparkly Tails
Dear Simon,
Thanks a lot for your trust and for taking the time to leave a review.
We can’t wait to serve you again soon 💚
Best wishes,
Elena, Ruben & 🐕 Coco
Lovely Small business
Lovely Small business with great products. I’ve now ordered a range of things from treats and enrichment mats, to collars and treat bags. My dog and I live all of them. Shipping and packaging is 10/10!
June 24, 2024
Unprompted review
Reply from Sparkly Tails
Dear Rebecca,
Thank you for your trust and for taking the time to leave another beautiful review. We really appreciate your continued support of our small business.
Best wishes,
Elena, Ruben & 🐕 Coco
Amazing quality toys
Amazing quality toys, beautifully packaged and my dog loves them all!
June 19, 2024
Reply from Sparkly Tails
Dear Kate,
We are truly grateful for your trust in our small family business and for leaving a review. Your appreciation of our products is a source of great encouragement for us. It's customers like you who make our work so rewarding.
Thank you for your support and trust; we look forward to serving you again soon.
Best wishes,
Elena, Ruben & 🐕 Coco
Great
Great - recommended. Fast shipping & good communication. Collar seems good quality and as described.
June 19, 2024
Unprompted review
Reply from Sparkly Tails
Dear Ellie,
Thanks a lot for your trust and the excellent review. We're so happy to hear that the Polar Night Dog Collar meets your expectations.
Thank you for being a fantastic customer.
We can't wait to serve you again soon 💚
Best wishes,
Elena, Ruben & 🐕 Coco
you was helpful
June 15, 2024
Reply from Sparkly Tails
Dear Jane,
Thanks a lot for your trust and the excellent review.
Thank you for being a fantastic customer.
We can’t wait to serve you again soon 💚
Best wishes,
Elena, Ruben & 🐕 Coco
Bought the toothbrush for my 9 month…
Bought the toothbrush for my 9 month old dog - unfortunately one bite and he had snapped it. So not suitable if you have a chewy dog that is reluctant to just sit and have teeth brushed .
June 14, 2024
Reply from Sparkly Tails
Dear Rebecca,
First of all. Thank you so much for your trust and for taking the time to leave us an honest review.
Secondly, we understand your frustration as your Dog broke the Bamboo Toothbrush. We appreciate your understanding that we prioritise sustainable wood products over plastic alternatives, even if it means they may be less robust.
As a valuable customer, your satisfaction is our priority. We will happily send you another toothbrush if that helps, although it might not satisfy your expectations.
Please do not hesitate to contact us at admin@sparklytails.com if you have any questions.
We're very grateful to have you as a customer 💚
Best wishes,
Elena & Ruben & Coco
Great products arrived quickly
June 6, 2024
Reply from Sparkly Tails
Dear Toby,
Thanks a lot for your trust and the excellent review.
Thank you for being a fantastic customer.
We can’t wait to serve you again soon 💚
Best wishes,
Elena, Ruben & 🐕 Coco
Wonderful products
Wonderful products, beautiful packaging, affordable prices and you get a treat extra as a gift for your pets :) thank you 🙏
June 3, 2024
Reply from Sparkly Tails
Dear Houyeme,
Thanks a lot for your trust and the excellent review. We hope the Healing Balm By Nellumbo is making a positive difference in your dog's well-being.
Thank you for being a fantastic customer.
We can’t wait to serve you again soon 💚
Best wishes,
Elena, Ruben & 🐕 Coco
Lovely stufff
Great ethos, friendly service. Our order came quickly and beautifully wrapped. Couldn't give a 5 because our Staffy Poppy didn't like the lamb chews but happily German Shepherd cousin Juno was more than happy to step in and munch them. They both absolutely love their love Hoomans though which have lasted beyond a couple of weeks and are still going strong.
May 24, 2024
Reply from Sparkly Tails
Dear Liz,
Thanks a lot for your trust and the excellent review. We hope your dogs are having a wonderful time with the Hoomans Interactive Dog Toys.
Thank you for being a fantastic customer.
We can’t wait to serve you again soon 💚
Best wishes,
Elena, Ruben & 🐕 Coco
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