Specs at Home Reviews 416

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, with many expressing satisfaction with their purchases, including frames and lenses. The service is consistently described as outstanding, with many people highlighting the efficiency and professionalism of the staff. Reviewers also appreciate the quick delivery service and the overall smooth ordering process. The staff's helpfulness and dedication are often mentioned, with many customers noting their willingness to go above and beyond to ensure satisfaction. Some people also felt that the packaging was not as secure as expected, and a few experienced issues with product color availability or email address blocking.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Service

Clients share positive opinions on service, consistently highlighting the personal, friendly, and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping times, with... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My elderly uncle for whom I care, regularly sits on his glasses causing varying degree of destruction of the frames. Wonderfully, Specs at Home sell the exact frame and so suddenly it's easy to buy-in... See more

Rated 5 out of 5 stars

I had lost the hope of getting my cartier glasses fixed, probably after accidentally dropping them. Scoured the web to find replacements but then, I found Kashan's SpecsatHome through the google searc... See more

Rated 5 out of 5 stars

Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more

Rated 5 out of 5 stars

Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order. We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and w... See more


Company details

  1. Optical Wholesaler

Written by the company

At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

416 reviews

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Rated 5 out of 5 stars

Outstanding service

Outstanding service. Stocked the exact frames that I needed at an excellent price and delivered within days of ordering in excellent packaging. Will use again. Many thanks.

May 13, 2026
Rated 5 out of 5 stars

Good customer service

There was an issue with the product colour availability. They tried to contact me immediately. The situation was resolved very well. The gentleman I spoke to was very helpful and polite.

May 13, 2026
Rated 3 out of 5 stars

Ordered a stock line but item discontinued

Ordering a product then receiving a phone call 5 days after placing the order telling me they were discontinued 😟 alternative colour ordered due to timescales 😡but no discounted offered, price of product very competitive 👍Do differently ensure system stock is aligned to actual stock so positive client/ customer experience going forward👍

May 5, 2026
Rated 5 out of 5 stars

Raybans Order

Bought two pairs of Raybans. Excellent customer service throughout from Cherelle, who kept me updated on my order and delivery. Other companies should take note. Will order from here again.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

A month after ordering my parcel and nothing arrived and no postage update. Kashan who works at specs at home helped me receive my order and gave me a full refund back. Cant praise them enough for going above and beyond. A massive shout out to Kashan

April 12, 2026
Rated 5 out of 5 stars

Easy online ordering

Easy online ordering, swift order processing and delivery, not to mention the kind, helpful customer assistance I received when calling with a query. Highly recommend.

April 14, 2026
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Kashan was incredibly helpful, he double checked my prescription before starting my glasses. He kept in touch right the way through the process. I have quite poor vision and went with the 1.74 lenses. They look very neat in a metal frame and are very light weight. I will definitely use Specs at Home from now on as I feel it’s a more personal service then buying from a large company. Thanks Kashan!

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Quick, simple and easy ordering of frames

My elderly uncle for whom I care, regularly sits on his glasses causing varying degree of destruction of the frames. Wonderfully, Specs at Home sell the exact frame and so suddenly it's easy to buy-in excess frames ready for the inevitable next evet. Quick, simply and affordable

April 10, 2026
Rated 5 out of 5 stars

Excellent experience ordering new glasses

Excellent experience ordering new glasses. I had brilliant customer service from Kashan who ordered frames for me to try, sent them out very promptly, advised regarding the lens options and made it all as simple as possible. Would definitely recommend.

March 17, 2026

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