Specs at Home Reviews 418

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, helpfulness, and genuine care in assisting with various needs, from repairs to new glasses. Many people appreciate the efficiency and speed of service, with orders often processed quickly and delivered promptly. The quality of the products, including frames and lenses, is frequently noted as outstanding, providing excellent value and a perfect fit. However, some customers also noted that while the product itself was as described, the packaging was not as secure as expected, though this did not detract from the overall satisfaction with the product.

What people talk about most

Product

Customers had positive experiences with product, often praising the wide selection of frames, including... See more

Service

Customers consistently note positive experiences with service, often highlighting the personal touch and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the swift order processing and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, politeness, and... See more

Order

People report positive experiences with order, highlighting easy online ordering, swift processing, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more

Rated 5 out of 5 stars

My elderly uncle for whom I care, regularly sits on his glasses causing varying degree of destruction of the frames. Wonderfully, Specs at Home sell the exact frame and so suddenly it's easy to buy-in... See more

Rated 5 out of 5 stars

Reglazed my frames with specs at home. Recieved an outstanding service. Shown all options and price specifications at initial meeting.I chose a great lens, and I was then contacted with a few... See more

Rated 5 out of 5 stars

Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order. We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and w... See more


Company details

  1. Optical Wholesaler

Written by the company

At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

418 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Kashan was incredibly helpful, he double checked my prescription before starting my glasses. He kept in touch right the way through the process. I have quite poor vision and went with the 1.74 lenses. They look very neat in a metal frame and are very light weight. I will definitely use Specs at Home from now on as I feel it’s a more personal service then buying from a large company. Thanks Kashan!

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Quick, simple and easy ordering of frames

My elderly uncle for whom I care, regularly sits on his glasses causing varying degree of destruction of the frames. Wonderfully, Specs at Home sell the exact frame and so suddenly it's easy to buy-in excess frames ready for the inevitable next evet. Quick, simply and affordable

April 10, 2026
Rated 5 out of 5 stars

Excellent experience ordering new glasses

Excellent experience ordering new glasses. I had brilliant customer service from Kashan who ordered frames for me to try, sent them out very promptly, advised regarding the lens options and made it all as simple as possible. Would definitely recommend.

March 17, 2026
Rated 5 out of 5 stars

EXCELLENT

I found specs at home on google I got in touch by what's app message within no time I had a reply from Kashan regarding a pair of glasses I enquired about the customer service is excellent I received and very fast postage Kashan was very professional, and very pleasant to talk to when he rang me very highly recommended company thank you Kashan

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

A fast friendly service

A fast friendly service to supply a new frame to replace a damaged frame. From telephone order to delivery by post just 4 days. Price was extremely reasonable!

March 19, 2026
Rated 5 out of 5 stars

customer service and quality

The customer service and quality of frames are excellent! I have a complex prescription so there was some back and forth and all the advice and care to ensure everything was accurate made the whole experience extra special, I would not hesitate in recommending to anyone.

March 17, 2026
Rated 5 out of 5 stars

Excellent service and value for money

Even at age cheapest price on the highstreet, Specs at Home still came in at £50 less. Ordering was easy and delivery very fast, with excellent packaging. I would definately recommend and use agin. Thank you!

March 10, 2026
Rated 5 out of 5 stars

Stepper petite frames…

I received some Stepper frames from Specs at Home. I am a petite size so it is difficult for me to find glasses small enough on the high street. The glasses I received were a perfect fit and a very good price being £50 cheaper than in a shop. The frames arrived within days along with a lovely case. Thank you.

March 3, 2026
Rated 5 out of 5 stars

Great range. Amazing price!

Had the glasses I was looking for - updated version too. Great price. In perfect condition on arrival and in designers case.
Got exactly what I wanted for a fraction of the price. Thanks!

February 11, 2026
Rated 5 out of 5 stars

Purchase of Stepper Frames

Very easy and helpful company to deal with and competitive pricing. The frames arrived as described, packed extremely well in an almost indestructible compartmental box. All in all very pleased.

March 1, 2026

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