Specs at Home Reviews 

430
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, helpfulness, and genuine care in assisting with their needs. Many consumers appreciate the efficient and quick delivery of their orders, often receiving their glasses much faster than expected. The product quality, including frames and lenses, is frequently noted as outstanding, often exceeding expectations for the price. Reviewers are particularly impressed with the competitive pricing, finding products significantly cheaper than high street opticians while maintaining excellent quality. Some people also felt that the at-home service was amazing, offering convenience and personalized attention.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its promptness, efficiency, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and friendly... See more

Price

Users describe positive interactions with price, consistently finding products to be affordable and offering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more

Rated 5 out of 5 stars

My elderly uncle for whom I care, regularly sits on his glasses causing varying degree of destruction of the frames. Wonderfully, Specs at Home sell the exact frame and so suddenly it's easy to buy-in... See more

Rated 5 out of 5 stars

Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order. We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and w... See more

Rated 5 out of 5 stars

Reglazed my frames with specs at home. Recieved an outstanding service. Shown all options and price specifications at initial meeting.I chose a great lens, and I was then contacted with a few... See more


Company details

  1. Optical Wholesaler

Written by the company

At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

430 reviews

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4.9

All reviews

(430)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service!

Excellent communication, very helpful and friendly staff on the telephone prior to ordering replacement frames. New frames arrived quickly, well packaged with all detailed information about them.
Would thoroughly recommend and will be using again I'm sure.
Thank you all!

January 13, 2026
Rated 5 out of 5 stars

Understanding customer service

Understanding customer service. Prompt dispatch and excellent service. Only issue was the ‘special delivery’ from Post Office that required some one to take delivery. With no notice of timings, two attempted deliveries meant a collection from the local post office.

January 29, 2026
Rated 5 out of 5 stars

Compared with specsavers

Compared with specsavers I found that the quality of the frames and lenses, and the accuracy of PD and vertical lens position to be so much better. Keep up the good work.

January 26, 2026
Rated 5 out of 5 stars

Lovely company to deal with

Lovely company to deal with. Plenty of communication, glasses arrived at desired time and quality was excellent. Unfortunately they didn't fit (sizes etc on website, just didn't fit how I needed to) and I received quick replies and confirmations. Thank you so much

December 22, 2025
Rated 5 out of 5 stars

Exceptional service from Kashan

Exceptional service from Kashan. My specs are really lovely and I can tell they’re superb quality lenses. Highly recommend Specsathome.london and will certainly order from Kashan again when I need to. Have told all my friends too!

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Kashan went above and beyond to ensure my prescription sunglasses were delivered very quickly from the order date, so that I had them for an upcoming holiday. Brilliant communication and overall level of service. Will 100% use SpecsatHome moving forward.

January 7, 2026
Rated 5 out of 5 stars

The Highlander who broke his glasses

I broke my glasses frame and was desperate to get a new frame asap and i was glad i bought the frame from Spec at Home. I ordered late in the evening and it was nearly the weekend. Their support contacted me to let me know they had rushed through my order and had it in the post but Royal mail may not deliver a special delivery on a Saturday. Their quick process proved to be decisive however and i got the frame in the Saturday post. Superb customer support and fast delivery to the Scottish Highlands.

December 13, 2025
Rated 5 out of 5 stars

Professional and exceptionally helpful service with great prices and choices.

I purchased a pair of Reykjavik specs from Specsathome. I had been looking at those for quite some time; I needed new specs, but they were really expensive locally. I was really pleased to find them here at a much better price. I was a little concerned about ordering them online, as never had done this before for my specs.
I shouldn't have worried, because the process was seamless, and incredibly professional. I had to message Kashan to advise him that I have an eye test a few days after I ordered the specs. I had a reply back immediately to my enquiry and was advised that the specs will be sent asap so I can have them for the eye test. They did arrive in time; they were packaged very well and had come in a lovely case looking immaculate. I have to say, this is the best online purchase experience I ever had. Many thanks; will definitely recommend to others who are looking for new specs.

December 4, 2025
Rated 5 out of 5 stars

Prescription sunglasses

This is the second pair of glasses I have had from Kashan. These are prescription sunglasses and he couldn't have been more helpful. He sent me three frames to choose from and then I received the finished sunglasses within a couple of days. Highly recommended.

December 3, 2025
Unprompted review

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