Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My elderly uncle for whom I care, regularly sits on his glasses causing varying degree of destruction of the frames. Wonderfully, Specs at Home sell the exact frame and so suddenly it's easy to buy-in... See more
Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order. We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and w... See more
Reglazed my frames with specs at home. Recieved an outstanding service. Shown all options and price specifications at initial meeting.I chose a great lens, and I was then contacted with a few... See more
Company details
Written by the company
At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.
Contact info
2 Mapleleafe Gardens, IG6 1LG, London, United Kingdom
- 02038862278
- info@specsathome.london
- specsathome.london
4.9
Excellent
430 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and very efficient service
Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order.
We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and was able to sort out expediated delivery as we needed our order in a hurry.
Many thanks.
November 29, 2025
Fab experience! Highly recommended!
A great buying experience thanks to a fab customer care!
I found a frame I couldn't find anywhere else, and it was with me the very next day!
November 27, 2025
Unrivalled service
Eureka !!! a business that fulfils its promises.
I tried most of the high street chains and some independents looking for Arhlo frames.
SpecsatHome found them and they were with me in a couple days at a very affordable price.
I won’t be going anywhere else in future.
November 22, 2025
Kashan went above and beyond to deliver…
Kashan went above and beyond to deliver for an elderly person after another NHS procured optician had tried to charge over 5 times the market value for plastic frames. Once the integrity of NHS procurement was in doubt, I contacted Kashan who immediately addressed the matter. He was very professional, courteous, timely and conscientious. 'SpecsatHome' delivered a lovely pair of reading glasses with case to a very grateful elderly person.
I strongly recommend 'SpecsatHome'
Thank you so much for helping us out !
November 12, 2025
Unprompted review
That you phoned me to apologise that my…
That you phoned me to apologise that my shipment was slightly delayed. Even so I received my new frames within a week of ordering
October 29, 2025
Exceptional customer service
Great customer service. Ordered glasses at 4:00 ordered was taken to post office at 4:20 and collected at 4:45. Item received at lunchtime next day.
October 21, 2025
Broke current frames
Broke my current frames and found specs at home had rthecsame frame. Order process went fine and I have received replacement frames and lenses fitted. Very happy with service...
October 20, 2025
Excellent service from Specsathome.
Excellent service from Specsathome.
The stepper frames were half the price of high street prices.
Ordered on Friday and received by first class mail on Monday
Value for money
Would recommend
October 18, 2025
Excellent customer service
Excellent customer service, received my glasses within 5 days and I am 100% satisfied!
October 18, 2025
I award 10 stars
If I could award ten stars, I would do so
Really good bloke...his own small business...
Customer service off the scale
Product appears faultless
Kashan...you deserve to do very well!
October 13, 2025
Excellent product and service.
Ordered my glasses last weekend and received them today. I couldn’t be happier. Premium frames with excellent upgraded lenses for a fraction of the price of high street opticians. Customer service was excellent. Would definitely order from them again.
October 13, 2025
Unprompted review
I needed a replacement titanuim frame…
I needed a replacement titanuim frame and no opticians in Swansea could provide it. I found what I needed on your site and it was easy to order. It arrived within the specified time and neatly packed. Even the postage cost was free.
October 10, 2025
You won't regret it
Great product, great after care, made me feel special and worked around a minor issue.
September 29, 2025
Ordered a new frame as my dog chewed…
Ordered a new frame as my dog chewed the arm
They arrived next day great service
October 5, 2025
Excellent Service and Quality from SpecsAtHome
⭐️⭐️⭐️⭐️⭐️
I recently purchased a pair of glasses online from SpecsAtHome, and I couldn’t be happier with the experience. From start to finish, the process was smooth, personal, and far more reassuring than buying from a big-name retailer.
The website was easy to navigate, with clear details about frame styles, lens options, and pricing. What really stood out was the personalised touch—after placing my order, I was kept informed at each stage and it felt like I was being looked after by someone who genuinely cared.
The glasses arrived promptly, beautifully packaged, and the quality is outstanding. I’ve had zero issues with fit or comfort, and I like knowing that I supported a local business that values craftsmanship and customer care.
If you’re considering buying glasses online, but want the trust and expertise of a real optician, I highly recommend using SpecsAtHome.
September 29, 2025
really responsive and helpful
really responsive and helpful. Helped me find a specific frame I was searching for and at a good price
September 11, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.