Specs at Home Reviews 

434
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness and efficiency of staff in managing orders and repairs. Many are impressed with product quality, noting perfect fits and updated looks for their glasses. Pricing is frequently mentioned as significantly more affordable than other retailers, offering great value. People also appreciate the quick and timely delivery service, often receiving orders much faster than expected. Reviewers often highlight the personalized approach, with staff going above and beyond to ensure satisfaction and provide tailored advice. The ordering process is described as easy and straightforward, with clear website navigation and communication.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Service

Users describe positive interactions with service, highlighting promptness, efficiency, and excellent... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast and efficient... See more

Price

Customers had positive experiences with price, consistently finding products to be affordable and offering... See more

Order

Reviewers highlight positive aspects of order, with many praising the easy online ordering process, swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more

Rated 5 out of 5 stars

Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order. We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and w... See more

Rated 5 out of 5 stars

My elderly uncle for whom I care, regularly sits on his glasses causing varying degree of destruction of the frames. Wonderfully, Specs at Home sell the exact frame and so suddenly it's easy to buy-in... See more

Rated 5 out of 5 stars

Reglazed my frames with specs at home. Recieved an outstanding service. Shown all options and price specifications at initial meeting.I chose a great lens, and I was then contacted with a few... See more


Company details

  1. Optical Wholesaler

Written by the company

At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

434 reviews

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4.9

All reviews

(434)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

The service I received was brilliant

The service I received was brilliant. I needed some frames for my son in a hurry and Specs at home kept me updated on my order and went above and beyond getting them to me as quickly as possible. Couldn’t fault the service.

April 1, 2025
Rated 5 out of 5 stars

Great company

Kashan was very helpful with my order. I purchased a pair of sunglasses with specific delivery and needed them as soon as possible. I was ensured that it would arrive within a certain time frame and they did. I appreciated the reassurance and communication. Thank you again for your help. Recommended this shop.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Best service ever

Only needed replacement frames and found them on this site. Had a callback from the team to check if I needed support. Item purchased and delivered super quick. Highly recommended

March 25, 2025
Rated 5 out of 5 stars

Great service

Great service. Unbelievable prices. My regular opticians wanted £50 for a replacement nose piece, whereas you have charged me approx £90 for a complete frame. Awesome.

March 21, 2025
Rated 5 out of 5 stars

Exceptional Customer Service

The phone is answered promptly and Kashan is efficient, friendly and helpful. The prices were very reasonable too! Will be happy to purchase from this business again in the future.

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Company

I recently ordered some Jaeger frames, which I had difficulty sourcing elsewhere. Kashan was absolutely first class in both responding to my E mails and also in locating the said frames for me. The frames, which were at a very good price, were despatched by Royal Mail Special Delivery and I now have them exactly as described. Based on my experience, I would have no hesitation in recommending SpecsatHome. A pleasure to do business with!

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Amazing Experience and Great…

⭐️⭐️⭐️⭐️⭐️ Amazing Experience and Great Quality Products!

I recently purchased two pairs of Ray-Ban sunglasses from this shop, and I couldn’t be happier! The shopping process was smooth and user-friendly, with plenty of options to choose from. The sunglasses arrived quickly and were packaged securely to prevent any damage during shipping.The quality is absolutely top-notch—authentic Ray-Bans that fit perfectly and look stunning. Customer service was also exceptional, responding promptly to my questions and making the entire experience seamless.

If you’re looking for high-quality products and excellent service, this is the place to shop. I’ll definitely be coming back for future purchases.

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I ordered a spare pair of glasses a week ago and have received them today. This was by far the best online experience I've had with any optician website. I had a query on the day I ordered them, so I sent an email and received a phone call immediately from optician. Also the price was unbelievable. This will be my go to place for glasses from now on.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Impeccable service

Very rare these days to receive excellent customer service especially from an online retailer.The website and options for glasses and lenses is well laid out.The prices are very good .Order went smoothly and my glasses arrived so quickly I thought Concorde had been used. The only way an order could be completed so quickly is by a human being making a special effort in processing. As a person with a healthy level of scepticism I'm confident you'd struggle to find companies and individuals who will do better than this for customers. Kashan called the delivery day to check I had received glasses and I was happy. Very happy with glasses , impeccable service ,and will return to them before any others.Furthermore, thanks to Kashan for the well mannered and considerate conversation ... a true gentleman

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

I bought a pair of glasses from Kashan a few weeks ago, the service was excellent and communication was great. Glasses arrived safely packed, with a nice case, and exactly as advertised. I had such a good experience I went back to buy another frame - would definitely recommend!

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, great choice and prices

Just received my new varifocal glasses today and very pleased. It is a risk to buy your glasses and not see the optician to measure and fit etc. but the lovely gentleman rang me up as soon as received my prescription and said it would take a little longer just to get it right which I totally understood. He also managed to send them special delivery as I was going away. Will not hesitate to use Specs at Home in the future and will also be getting an old pair of glassed reglazed

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

I have never worn glasses before

I have never worn glasses before, so these are my first. I was really anxious, didn’t know what lenses to get or what options, I didn’t know what things meant, and was generally just freaking out about having to wear glasses now. I had found some out in the wild that I liked, but the high street optician was SO expensive. Kashan offered value for money AND offered great customer service. He also never tried to upsell me.
I asked if he had the glasses I wanted in stock, as the color I wanted wasn’t on his site. He found the last two and I decided I’d get sunnies too and get both frames. He even let me pick which ones I wanted for regular vs sunglasses (the pattern was slightly different on each frame). And he chatted to me later in the evening as well, outside business hours.

He could not have been more helpful and if I need further support/glasses in future- I’ll check with him first!

My glasses just came today and they are perfect. Thanks again Kashan!

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

I am made up with my glasses

I am made up with my glasses. My prescription frames broke but my lenses are still in good condition. I found Specsathome and I found my frames and the price is so much more affordable, than going back to my opticians for a pair of frames.
These frames from Specsathome are a lot stronger as well and steady.

I would highly recommend them.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

I had a very good experience

I had a very good experience!
Kashan communicated with me all through the process which I truly appreciated and is very uncommon nowadays. I will definitely use again in future!

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

Such a great find

Such a great find! Excellent communication with Kashan. I ordered the wrong frames but happy to change them without an issue. Frames were in great condition and fast delivery too. Would definitely use again. Many thanks

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Customer service second to none

I had slight trepidation buying readers online but my local optician was so expensive. The owner contacted me to run through my order just to clarify I knew what to expect. I have never had that level of customer care from an online company before. I received my glasses as promised and they are perfect and at a very reasonable cost. I did however buy a second frame in error, totally my own fault. Kashan refunded me without hesitation. He is a pleasure to deal with and has left me in no doubt where I will be purchasing glasses from now on. Excellent customer service, thank you!!

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Customer service is unbelievably good

Customer service is unbelievably good! I was in a real pickle - my frame broke and Specs at Home had the frame at an excellent price. I asked whether they could be sent to me by special delivery and I had them in 1-1/2 days! I will be back and will recommend Specs at Home to all my friends and family.

November 11, 2024
Unprompted review

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