Specs at Home Reviews 

434
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness and efficiency of staff in managing orders and repairs. Many are impressed with product quality, noting perfect fits and updated looks for their glasses. Pricing is frequently mentioned as significantly more affordable than other retailers, offering great value. People also appreciate the quick and timely delivery service, often receiving orders much faster than expected. Reviewers often highlight the personalized approach, with staff going above and beyond to ensure satisfaction and provide tailored advice. The ordering process is described as easy and straightforward, with clear website navigation and communication.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Service

Users describe positive interactions with service, highlighting promptness, efficiency, and excellent... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast and efficient... See more

Price

Customers had positive experiences with price, consistently finding products to be affordable and offering... See more

Order

Reviewers highlight positive aspects of order, with many praising the easy online ordering process, swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more

Rated 5 out of 5 stars

Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order. We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and w... See more

Rated 5 out of 5 stars

My elderly uncle for whom I care, regularly sits on his glasses causing varying degree of destruction of the frames. Wonderfully, Specs at Home sell the exact frame and so suddenly it's easy to buy-in... See more

Rated 5 out of 5 stars

Reglazed my frames with specs at home. Recieved an outstanding service. Shown all options and price specifications at initial meeting.I chose a great lens, and I was then contacted with a few... See more


Company details

  1. Optical Wholesaler

Written by the company

At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

434 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(434)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great and spontaneous communication

Great and spontaneous communication. Shipping was fast, and the item arrived in perfect condition. The packaging was secure and eco-friendly. Overall, I highly recommend this product to anyone considering it. It’s worth every penny, and I would absolutely buy from this brand again. Special shoutout to Kashan Aziz for his impeccable service and communication.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, will check back here again!

I came to SpecsAtHome because I needed to get a replacement frame to repair a broken pair of glasses, and they had the closest pairs I could find. One pair was a perfect fit, and meant I didn't have to throw a pair away. Unfortunately the second pair came with a loose arm, likely a manufacturing defect. But fortunately this issue was sorted out in an instant when I reported it and enquired about a refund. Kashan gave me a call and was very helpful, I explained the issue and he refunded the cost straight away. Excellent service, I'll definitely check SpecsAtHome again when I need a new pair of glasses!

May 1, 2025
Rated 5 out of 5 stars

Great service

Great service. The specs arrived very quick the next day. They are perfect. Thank you

May 1, 2025
Rated 5 out of 5 stars

A trustworthy and professional company

I purchased a pair of Ray Ban sunglasses online from Specs at Home. Unfortunately the supplier had deleted the particular model from the range but Kashan who dealt with my purchase went above and beyond to help me in every way he could to find a replacement.

I found his approach both friendly, professional and helpful, even calling me to discuss my requirements.

This a genuine and trustworthy company which sadly rare in today’s world, and I thank the staff for such a professional and positive experience.

May 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, good communication, fast delivery. quality glasses at a third of high street opticians prices. thank you

April 25, 2025
Rated 5 out of 5 stars

Brilliant Brilliant service

Brilliant Brilliant service. Thankyou. Ordered the Frames on Wednesday evening. Decided I needed an extra pair added to the order on Thursday morning. Phoned the company - no bother at all to do this. Frames posted on Thursday evening and a photo taken of same to let me know it was on its way. Frames delivered on Friday.
Follow up text on Saturday to check that all was OK with the frames etc.
Very personal service.
One very happy customer. Hassle free from start to finish and a really quick service. Thanks so much. Would have no hesitation in using them again or recommending them to others.
Thanks again.

April 24, 2025
Rated 5 out of 5 stars

Kashan was amazing

Kashan was amazing. Seriously. Really personal service and I will be buying all future purchases from here. Can't recommend enough.

April 25, 2025
Rated 5 out of 5 stars

I am a very satisfied customer

I am a very satisfied customer. I had prescription sunglasses made by Kashan. He answered all my queries patiently and thoroughly although all the exchanges were by phone (I live in Liverpool). He spent more time explaining the different options than the average high street optician. I also ordered some frames which were delivered in record speed. I would have no hesitation in dealing with him again.

April 8, 2025
Rated 5 out of 5 stars

exceptional customer service-

exceptional customer service- Simply the best!! 3rd time i've now used Kashan. Nothing is too much trouble and so efficient. He ordered the glasses i was looking for from manufacturer and I had them posted from him all within a few days- Always kept me up to date with progress of order. Totally outstanding. Will certainly use again. A pleasure to deal with.
Thanks
Fiona

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service and Support

I recently purchased a spectacle frame from Specs at Home, and I couldn't be more impressed! The customer service was outstanding – incredibly responsive and supportive. My order was delivered on time before my travels, thanks to the dedicated and efficient staff. I will definitely use their services again and highly recommend them!

April 2, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look