Specs at Home Reviews 

434
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness and efficiency of staff in managing orders and repairs. Many are impressed with product quality, noting perfect fits and updated looks for their glasses. Pricing is frequently mentioned as significantly more affordable than other retailers, offering great value. People also appreciate the quick and timely delivery service, often receiving orders much faster than expected. Reviewers often highlight the personalized approach, with staff going above and beyond to ensure satisfaction and provide tailored advice. The ordering process is described as easy and straightforward, with clear website navigation and communication.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Service

Users describe positive interactions with service, highlighting promptness, efficiency, and excellent... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast and efficient... See more

Price

Customers had positive experiences with price, consistently finding products to be affordable and offering... See more

Order

Reviewers highlight positive aspects of order, with many praising the easy online ordering process, swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a fantastic experience with Kashan at Specsathome! I was in a bit of a panic when my glasses broke unexpectedly, but Kashan managed to see me on very short notice. He quickly sorted me out with... See more

Rated 5 out of 5 stars

Kashan from Specs at Home was extremely helpful and efficient with all aspects of our order. We required a specific frame which had be sourced from abroad and Kashan kept us updated throughout and w... See more

Rated 5 out of 5 stars

My elderly uncle for whom I care, regularly sits on his glasses causing varying degree of destruction of the frames. Wonderfully, Specs at Home sell the exact frame and so suddenly it's easy to buy-in... See more

Rated 5 out of 5 stars

Reglazed my frames with specs at home. Recieved an outstanding service. Shown all options and price specifications at initial meeting.I chose a great lens, and I was then contacted with a few... See more


Company details

  1. Optical Wholesaler

Written by the company

At SpecsatHome, we have a simple mission statement: to provide designer glasses at prices everyone can afford, while offering unparalleled customer service. That’s why you’ll find the latest styles from top designers like Ray-Ban, Jaeger and Police without the high street premium. What’s better, though, is you can take advantage of this season’s on-trend looks at affordable prices, all from the comfort of your own home. Backed by qualified opticians and offering a wide range of prescription lenses, we really are your one-stop online shop for all your eyewear needs. From sunglasses to fashionable day-to-day specs, we’ve got you covered. All this, with free UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

434 reviews

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4.9

All reviews

(434)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding and personal optical services provided by Kashan.

I’m delighted with my maroon Tiffany & Co. frames that Kashan sourced for me. This was no mean feat as the range has been discontinued. Getting the maroon colour had eluded me for weeks until I discovered Kashan’s optical services.

The Varilux XR lenses are outstanding - my eyesight has never been so sharp and vivid! Expensive but worth every penny.

Kashan is a very savvy and accomplished frames and lens broker who will get you the best deal, whilst ensuring that you get the best product available for your prescription, taste and pocket. I saved £180.00 on the designer frames and £100.00 on the lenses.

Kashan provides a very professional service with the personal touch, which is often lacking in the plethora of opticians on our high streets today.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service at great prices

I ordered glasses from these guys at such short notice and they delivered it perfectly on time. No fuss no hassle just straight 10 star service as it should be but dont get elsewhere. Im going to recommend a few family and friends and buy many more pairs in the future. 10/10 experience

June 20, 2025
Rated 5 out of 5 stars

Happy Canadian Customer

I ordered a women’s Stepper frame, shipping was quick. I received exactly what I ordered in perfect brand new condition. I would order from this company again. Very happy.

June 3, 2025
Rated 5 out of 5 stars

Everything went great!

Great communication, good pricing, fast shipping, outstanding customer service, and great quality control. Kashan makes sure that everything goes smoothly and that you are happy with your new glasses. I would recommend specs at home to anyone!

May 12, 2025
Rated 4 out of 5 stars

Decent service

Decent service - options available & quick processing of order. Order arrived after 5 days. Packaging not as secure as maybe expected but product as described.

June 3, 2025
Rated 5 out of 5 stars

Outstanding Service From A Wonderful Person

When my wife and I were massively let down by another supplier, I found Specs At Home via Google and rang them to order a set of frames.
As they weren't in stock at his warehouse, Kashan went out of his way to locate the frames within a couple of days and got them to us via express courier.

Kashan has been brilliant all the way along. He is very pleasant, respectful and friendly and, certainly for us, was willing to go not just the extra mile but 100 miles to provide an outstanding service.

I'd highly recommend Specs At Home as a business and Kashan in particular.

Thanks very much Kashan 🌟

May 8, 2025
Rated 5 out of 5 stars

Excellent quality frames

Bought 3 pairs of frames of excellent quality and extremely good value too. The whole purchase process and online experience was very user friendly. I received my frames within a week of placing my order.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Dear Kashan,

Dear Kashan,

I just wanted to take a moment to thank you and your family business, Specs at Home, for the excellent service I received with my recent order.
I had initially been a little concerned about the delivery process, especially with the designer Emporio Armani frames being sent from Italy. However, I was truly impressed when you personally took the time to call and reassure me that everything would be handled smoothly—and you delivered on that promise.

Your personal touch and commitment to customer care really stood out. It's rare these days to find such dedication, especially from an independent, family-run business. I'm very happy with my new spectacles and equally happy with the service that came with them.
Wishing you continued success, and I’ll be happy to recommend Specs at Home to friends and family.

Warm regards,
Archie

Glasgow G33

May 31, 2025
Rated 4 out of 5 stars

Blocked my previous E-mail address

This is not the first time that I have ordered from Specs At Home. The glasses are OK and the little bottles of cleaning spray are a nice touch. I don't see why the E-mail address that I used for my previous order is now blocked from your system, when I am perfectly able to set up a new account. Do you not like repeat custom ?

May 20, 2025
Rated 5 out of 5 stars

My cartier glasses is back to live!!!

I had lost the hope of getting my cartier glasses fixed, probably after accidentally dropping them. Scoured the web to find replacements but then, I found Kashan's SpecsatHome through the google search engine, based right here in the East London UK. Very calm and professional gentleman. He replaced my lenses and did an excellent job for a reasonable price that took him less than 5 days instead of the original 12 days waiting time. What a star he is....My cartier is back to live. Very impressed !!! Thanks SpecatHome. (Kayode)

May 24, 2025
Unprompted review
Rated 1 out of 5 stars

ORDER #2581 I sent an email to your…

ORDER #2581 I sent an email to your company on the same day that I placed an order. I advised you to send the item to Portugal instead of Australia. Now it is on its way to Australia and I am only back in Australia on the 14/6/25.
The item cannot be received and will be sent back to the UK.pathetic !

May 21, 2025

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