Speedcubestore Reviews 

Bought a timer from them which stopped working after a few days. No reply to emails, ended up getting PayPal involved who insisted I send it back to China, despite them saying you could return to a European address. This would have cost almost as much as the timer! Very, very poor after sales service, will not be using again.

For me this was not a scam. I bought an item and I got exactly what I wanted shipped to the Netherlands. I read lots of bad reviews but just wait and the items will arrive!

It came 1 day late but that is fine for the cube I got. Great cube, decent service but when I did receive it, it did have a couple of scratches on the white center.

I bought a 4×4 from here for 25€ and the shipping was fine but when I did a couple turns with the cube it immediately crumbled in my hands.

Sent wrong cube (cheaper version). Did not respond to several emails. Had to get PayPal involved, then suddenly they responded.

Their return address policy is a lie, they say that they will supply a European address, but after backing and forthing they provided a Chinese address (written in Chinese): Bihua Chen, Datang Plaza, No. 83 Shengli North Street, Chengxiang District, He Cong, 135 5939 2265 Putian, Fujian 351100 CN.

Paypal refused to tell them to supply an EU address despite their return policy guaranteeing an EU based return address.

Stick to Amazon or kewbz.co.uk, customer is treated much better all round.

I received part of my order only, there is one item that has not been dispatched although I paid for it. I notified the company to check if it would be dispatched later but I never received any replies to my multiple mails, complaints on website etc. I have been trying for weeks. Very unhappy as I paid for an item and I am starting to think that I will never receive it! I will never order from this company again!

OK. My original comment was a bit harsh as I had convinced myself it was a scam.
The order took a month to arrive and the packaging was fairly mangled. My biggest gripe was no response to my mails or my comments on the website.
All in all a bad experience with a happy ending. Not sure how authentic the puzzles are as I have nothing to compare to but they seem fine. (Megaminx YuHu V2 & Dayan V2)
In my experience, they're all made in China anyway so, why would someone knock off something cheap anyway. Long waits and no communication people. But package arrived

Great experience with my order from speed cubes store. After reading. Lot of review on trustpilot and seeing some negative reviews, I can only guess that people who have been leaving negative reviews haven't researched before hand. I ordered my cube roughly 10 days ago and arrived home to find it has been delivered today (19th Jan). Not bad seen as it was shipped from China . I would happily buy again if I was an avid speed cuber.

Scammers stay away
Never received and emailed 5 times without any reply.

Ordered a cube on the 3th of Jan 2022, now is 18th of Jan 22. I have not received the cube, received NO answers to my e-mails and no tracking number. This site is pretending to be a UK site (due to .co.uk web address). I think I lost my money. I would use AliExpress instead. NEVER AGAIN.

Ordered a Gan 12 Maglev UV from here. Arrived after 15 days, as per the shipping policy on the website. If you take out the 4 days where Royal Mail weren't working over Christmas, it was 11 days.

I've seen many negative reviews from people on here who, quite simply, don't read the shipping policy etc, before they order. What people don't seem to realise is that this company, based in China, is perfectly entitled to use a .co.uk domain name, as they are UK VAT registered. This ensures that your purchase will make it safely through customs from China. They are also entitled to ship with Royal Mail tracked 48, as this is the service used, once it goes through UK Customs control.

I have marked them down a star because of the lack of communication. Once you place an order, it will sit in 'processing' status for the entire duration of your order. You will not receive a despatch notification or a tracking number in most cases. It's a case of employing trust and patience, waiting for the order to arrive within the parameters stated on the website. Were the communication to improve, I would be happy to give them 5 stars.

All in all, I'm happy with this website. If you know in advance what your expectations should be, your experience will be all the better, and there won't be any need to write angry reviews that say "Scammers", purely because you either don't read the policies properly or don't know the reasoning behind slow shipments, because companies are shipping direct from China. Hopefully, this review will help to explain a lot of the frustrations expressed on this site. This ain't Amazon Prime, people!!

No service, no returns possible

Ordered 4 items on the 17th late in the day. Even with the Christmas holidays, I received the order on the 30th of December- 9 business days later (that counts Monday which was observed as Boxing Day by many businesses). The items were well packaged and my son was thrilled with them and I was happy with the cheaper cost compared to many other sites.

As many people mentioned, this store is based in China not UK. Which is absolutely fine as long as you realise it before placing an order, which I did.
I ordered on 15th of December.
5 puzzles all together:
Moyu RS3M 2020
Qiyi MP M
X-Man Tornado V2 M
Moyu WR M 2021 Maglev
Valk 3 Elite M
Got a confirmation e-mail immediately after placing the order.
Parcel arrived on 29th of December through Royal Mail. All puzzles present and correct. They even added a bottle of GAN lube for free. Very happy with the service

I ordered 3 cubes and they all arrived neatly packaged just under three weeks later exactly as ordered. Despite the negative reviews they do provide tracking for your order with it updating on the website now. Any questions I asked were answered the day after so I would recommend them if you want to save money and don't mind waiting.

If you're skeptical probably keep to the more budget cubes since I choose a variety of different sized budget cubes and had a positive experience but I can't say what the quality of their premium cubes are personally.

The use of the .co.uk domain despite being shipped from China initially made me doubtful but the quality compared to the price elsewhere was worth it

Delivery took about 3 weeks. Was unsure after I bought whether it’d actually turn up because of all the negative reviews but I got sent tracking information from UBI which was actually really useful. I think many of the negative reviews may be because it does seem like it’s a fake store with the cheap prices and long delivery times but my experience was good and the cube was perfect. Probably will buy from a UK based shop next time though just because of the long waits and still unsure if some people have problems with their orders.

As others have mentioned, speedcubestore.co.uk is based in China, which is made clear on the store's FAQs page. Be prepared for delayed replies to emails, and brusque responses written in broken English (which is immeasurably better than most Brits' Cantonese).

Despite the negative reviews here on Trustpilot and elsewhere – some of which suggest the store is fraudulent – my experience was positive overall. Yes, there was a glitch with my order, but this was resolved quickly after just a couple of emails.

My order for three cubes was processed quickly, although the status page never progressed beyond 'processing'. Delivery took exactly 14 days. The cubes arrived well packaged, and are genuine.

Unfortunately, one cube was missing, so I contacted support. Within two days I had received a refund without any trouble.

Set your expectations at the right level, and you won't be disappointed.

I really wish I could leave a good review, but there's no way I can! Unfortunately, I placed 3 orders before I knew what I was letting myself in for. When the 1st order arrived, on time (10 days), it was wrong. Only 2 of the 3 items were correct. They promised to rectify their mistake, and I had no reason to doubt them. Then the 2nd order arrived and it was correct. So my hopes grew. Then the replacement item arrived and it was the same mistake, the wrong item. My 3rd order is very late (it's been 3 weeks now)! Communication is dreadful. There is a Chinese/English language barrier, and there is only 1 email a day, so next to impossible to solve issues. Would not deal with again, and I suggest you don't either!

People calling it a scam are absolutely misusing the word scam. There's no need for such alarmist language tbh!
It's certainly not the quickest shop you can find online however the shipping and delivery times are clear on the website.
Price is fantastic too.
My order arrived within 14 days as advised and was exactly what I ordered. Have seen others say orders have been sent wrong, so maybe I'd recommend sticking to the more budget cubes and if splashing out potentially shop elsewhere?