The Spirit Warehouse Ltd Reviews 

115
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Scammed me! BE AWARE!!!!!!!! Ordered 6x4cl jagermeister bottles. They sent me 6x2cl jagermeister. So I got charged 22 quid for 6 bottles of jagermeister that should have cost less than a te... See more

Company replied

Rated 5 out of 5 stars

I've been a whisky fan for many years and I recently came across The Spirit Warehouse through their shop, the Little Whiskey Shop in Stockbridge. Both are excellent with respect to stock (including ha... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend The Spirit Warehouse enough, as someone who knows nothing about whisky, I request the assistance of Mark and Jenni every year to recommend gifts for my partner who is a massive fa... See more

Rated 5 out of 5 stars

A brilliant online spirit specialist, a very easy website to navigate and peruse a range of common and unique tipples. Product selection, checkout, payment and delivery options were very smooth proc... See more

Company details

  1. Liquor Store

Written by the company

The Spirit Warehouse is a spin off company of The Little Whisky Shop (our sister company) taking the burden of online sales from the shop so the shop can concentrate on serving the loyal local customers and the Spirit Warehouse concentrate on serving our loyal and new online customers. Both companies are small independent specialists, dealing in whisky and other craft spirits, including gin, rum, and vodka. We believe in offering the best value we can and are exceptionally competitive competing with the biggest online retails despite them being able to give away in promotions more than we turnover every year! Both companies, owned and run by the same people, pride themselves in giving the best advice they can and making your purchase as easy as possible. We really look forward to being of service soon either in the shop or online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(115)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

I made an enquiry regarding a bottle of whisky as a gift,prompt phone call back and my order was placed.First class service and my delivery was dispatched and arrived as stated.Many Thanks.

November 11, 2022
The Spirit Warehouse Ltd logo

Reply from The Spirit Warehouse Ltd

Thank you Moira, We do our best :-0 Thank you for th eorder and the review.

Rated 5 out of 5 stars

I bought a gift voucher online for my…

I bought a gift voucher online for my father who is a wiskey lover. He lives close to the shop and had a wonderful time when he visited. "A great selection of wiskeys and a chance to try a few too"

October 1, 2022
The Spirit Warehouse Ltd logo

Reply from The Spirit Warehouse Ltd

Hi Stew,
Many thanks for the voucher purchase and the review. So pleased your father enjoyed his visit to the shop. Thanks for letting us know.
Cheers
Mark and Jenni

Rated 5 out of 5 stars

Finally found a place I can order…

Really quick delivery, good value on products (competitive pricing against other online retailers) and a website that is easy to navigate.

Finally found a place I can order miniature bottles of scotch so my mates and I can do an amateur tasting session and pretend we're a bit more fancy than we actually are.

I edited this review as when I was putting out my recycling, I found that a personalised note was included from the owners.

Never experienced that before in anything I've bought online and honestly made my day.

Thanks guys, will have to bring my old man to the shop in Stockbridge!

November 1, 2022
The Spirit Warehouse Ltd logo

Reply from The Spirit Warehouse Ltd

Hi James,
Thank you for the order and for leaving such a lovely reveiw. We really appreciate both :-)
We would love to see you and your old man in the shop.
Cheers
Mark and Jenni

Rated 5 out of 5 stars

Great selection of miniatures.

As a miniature collector from Clydebank I have to shop down south sometimes for certain bottles to bring back North, and the spirit warehouse has a great collection.Il be back again.

October 30, 2022
The Spirit Warehouse Ltd logo

Reply from The Spirit Warehouse Ltd

Hi Barry,
Thanks for the review and the purchases. Hope you found all the minis you wanted. We get many new ones in when they become available so worth keeping an eye out :-)
Cheers
Mark and Jenni

Rated 1 out of 5 stars

Sadly you sent the wrong bottle of…

Sadly you sent the wrong bottle of whisky, this was quickly fixed. It was a £97 bottle. Delivery and communication was good. I will deal with again.

October 28, 2022
The Spirit Warehouse Ltd logo

Reply from The Spirit Warehouse Ltd

Evening Will,
Apologies for the error. Unfortunately the cover sleeve had been incorrectly marked and we did not spot it before sending out. Glad we were able to resolve the error quickly and to your satisfaction and glad to hear you will buy from us again.
Many thanks,
Mark

Rated 5 out of 5 stars

Super fast delivery & a personalised…

Super fast delivery & a personalised note included! Very impressed and very much looking forward to ordering from this website again!

October 21, 2022
The Spirit Warehouse Ltd logo

Reply from The Spirit Warehouse Ltd

Thank you Lucy
We appreciate your purchase and taking time to review us. We look forward to being of service again soon.
Cheers
Mark and Jenni

Rated 5 out of 5 stars

Great communication

Great communication. On time. Fair price.

October 14, 2022
The Spirit Warehouse Ltd logo

Reply from The Spirit Warehouse Ltd

Thank you Simon
We appreciate your purchase and taking time to review us.

We try to keep our prices as fair as we can but sometimes struggle to match the bigger companies.

We look forward to being of service again soon.
Cheers
Mark and Jenni

Rated 4 out of 5 stars

Excellent experience. Overall my online experience was very…

Overall my online experience was very good. Purchasing process was simple and straightforward. Once I bought the communication was excellent with updates on the tracking link. Only issue that I didn’t score top mark was that the selection of Irish whiskey available was small

October 13, 2022
The Spirit Warehouse Ltd logo

Reply from The Spirit Warehouse Ltd

David,
Thank you for the review. Apologies that our Irish stock is so low currently but we have had issues restocking it recently (suspect Brexit). We do normally have a much larger selection but you would not have been able to see them if they are out of stock.
We have been looking at additional suppliers to try to get our stock levels back up so thank you for the extra prompt.
Cheers
Mark and Jenni

Rated 5 out of 5 stars

Great product and rapid service

Great product and rapid service, as always.

October 12, 2022
The Spirit Warehouse Ltd logo

Reply from The Spirit Warehouse Ltd

Thank you Nick,
We appreciate your continued support and thank you for taking time to review us.
We look forward to being of service again soon.
Cheers
Mark and Jenni

Rated 5 out of 5 stars

Fab company to deal with

Very quick delivery time,great communication about an item that wasn't available and a lovely personalised card on the parcel. Thankyou!

October 12, 2022
The Spirit Warehouse Ltd logo

Reply from The Spirit Warehouse Ltd

Thanks Julie,
Apologies for the OOS item. Glad we managed to sort it out for you and thanks again for your purchase and review.
Hope to be of service again soon.
Cheers
Mark and Jenni

Rated 5 out of 5 stars

Son on laws birthday.

Prompt delivery for our son in laws birthday. Very pleased.

October 12, 2022
The Spirit Warehouse Ltd logo

Reply from The Spirit Warehouse Ltd

Thank you Ann,
Glad we could help you out with your son's lovely Birthday gift.
All the best
Mark and Jenni

Rated 5 out of 5 stars

Faulty item replaced without question

Faulty item replaced without question. Excellent service.

August 13, 2022
The Spirit Warehouse Ltd logo

Reply from The Spirit Warehouse Ltd

Hi Bill,
Thank you for the review. We do our best to provide excellent service and sort issues when they happen. It is great to hear when this goes well.
Cheers
Mark and Jenni

Rated 5 out of 5 stars

Great service

Missed a bottle in my order - no hassle, a new one was sent out right away.

October 13, 2022
The Spirit Warehouse Ltd logo

Reply from The Spirit Warehouse Ltd

Hi Bjorn,
Thank you for the review. We do our best to provide excellent service and sort issues when they happen. It is great to hear when this goes well.
Cheers
Mark and Jenni

Rated 4 out of 5 stars

Very good service but it took a little…

Very good service but it took a little longer to despatch than I would have liked

August 10, 2022
The Spirit Warehouse Ltd logo

Reply from The Spirit Warehouse Ltd

Hi John,
Apologis for the delay sending out the bottle. We were on holiday with noone available to cover for us. We had posted a note on the website saying we would not be able to send out until our return, but unfortunately a few people did not see this.
Thank you for taking the time to review.
Cheers
Mark and Jenni

Rated 5 out of 5 stars

Great service

Great service, arrived in perfect condition.

September 2, 2022
The Spirit Warehouse Ltd logo

Reply from The Spirit Warehouse Ltd

Thanks Louise,
Glad to hear all was received in perfect condition. Thank you for the order abd review.
Cheers,
Mark and Jenni

Rated 5 out of 5 stars

Great customer service and prompt…

Great customer service and prompt delivery.

September 22, 2022
The Spirit Warehouse Ltd logo

Reply from The Spirit Warehouse Ltd

Dear Janet,
Thank you for the order and for the review. We do try our best with our customer service and love it when it is appreciated.
Cheers
Mark and Jenni

Rated 5 out of 5 stars

Very happy with the quick delivery of…

Very happy with the quick delivery of the order.
Really well parcelled.

October 13, 2022
The Spirit Warehouse Ltd logo

Reply from The Spirit Warehouse Ltd

Sammy,
Thank you for the order and for the review. Glad the parcel arrived safely and quickly.
Cheers
Mark and Jenni

Rated 5 out of 5 stars

Great service

Great service, great products great prices

July 27, 2022
The Spirit Warehouse Ltd logo

Reply from The Spirit Warehouse Ltd

Thank you Craig for the order and for reviewing us. Much Appreciated.
Cheers
Mark and Jenni

Rated 5 out of 5 stars

I ordered Irish Whiskey as a present…

I ordered Irish Whiskey as a present for my brother. The service was excellent and the whiskey greatly appreciated and enjoyed.

August 28, 2022
The Spirit Warehouse Ltd logo

Reply from The Spirit Warehouse Ltd

Dear John,
Thank you for the order and the review. Both greatly appreciated.
Glad your brother enjoyed your generous present.
Cheers
Mark

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look