Usual excellent from this company (on this occasion, Pam) who handled my request with aplomb. Its always been easy to deal with the these folks, and its good (and rare) to get a quick and positive r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy booking process. Rather a lot of tickets issued, but understand why this is necessary, although, of course, no need to change trains any more than booking direct with the operating companies. Sav... See more
Company replied
Not only are their prices very good, but they rapidly sorted out a problem for me when I realised I had stupidly booked a train for an hour later than I intended, with only a small administrative char... See more
Company replied
First time user, saved myself £29 on my journey with Split My Fare. I had made a mistake when ordering tickets and sent to wrong email address. Purchased Saturday evening and raised the issue... See more
Company replied
Company details
Written by the company
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Contact info
Newcastle, United Kingdom
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4.5
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Found a fantastic fare price!
Found a fantastic fare price and the directions regarding which train to use and when were great.
June 5, 2025
Unprompted review
Reply from Split My Fare
Hi Barbara,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found the directions helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Didn't get my tickets and the price of…
Didn't get my tickets and the price of the fare from Plymouth to Cardiff was taken out of my account twice, so ended up having to drive which I was trying to avoid.
Big scam
April 26, 2025
Unprompted review
Reply from Split My Fare
Hi Anthony,
Sorry to hear of the experience you had. We encourage customers to check they have received their tickets ahead of travel, in case for example, they have entered an incorrect email address. If you email me at pete@splitmyfare.co.uk I can look into this issue further for you.
Best wishes,
Pete
Founder - Split My Fare
Competitive price
Competitive price. Reasonably easy to navigate site even for a technophobe. Would happily use again when planning to travel by rail.
April 2, 2025
Unprompted review
Reply from Split My Fare
Hi Don,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to navigate. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Savings and Great Customer Service!!
Have saved loads using this site. Offers fare options and prices that sometimes don't appear on other fare splitting sites too. Recently had to contact them for a refund due to a cancelled train and their customer service was so quick to get back to me. Can't recommend enough!!
June 11, 2025
Unprompted review
Reply from Split My Fare
Hi James,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found our customer service helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Just scammers
Just scammers. Brought an open return by clicking on "open return" option, which was then confirmed by receipt for purchase. Tickets then arrive and they are day return, so had to buy again. Claimed they use the term "open return" for "day return" (but there was no other return option, so clearly total bull, and the whole rest of the rail industry knows the difference), then "our automated system doesn't make mistakes". Horrible to deal with, nasty scamming company that needs to be regulated out of existance. Go elsewhere. EDIT". The reply is just a lie - even the receipt says "Open Return". And the nasty threatening tone tells you all you need to know about this company.
June 4, 2025
Unprompted review
Reply from Split My Fare
Hi Tom,
As explained to you by email, Open Returns include all return tickets with flexibility which includes Day Returns. Trainline and every other ticket retailer also sells Open Returns as such, so it is not true that the rest of the rail industry is different. You selected a Day Return which was clearly shown to you on the results page. We would advise you to be very careful about statements that are clearly defamatory and libel.
Best wishes,
Pete
Founder -
Very easy to do and saved me around 45…
Very easy to do and saved me around 45 pounds on a return journey compared to main sites. Will use again for sure
May 1, 2025
Unprompted review
Reply from Split My Fare
Hi Rob,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Reply from Split My Fare
Hi Katharine,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Refund exception - needs met
I encountered a problem visiting a relative in hospital and although the option didn't exactly match those on the website for claiming a refund with flexible tickets - one email to you and I was provided with the mechanisms to allow me to receive my refund.
May 13, 2025
Unprompted review
Reply from Split My Fare
Hi,
Thanks for your feedback.
We are sorry to hear that your relative was ill in hospital and hope they are better now.
I am glad to hear that you rate us so highly and found our refund process easy.
We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Everything went smoothly and I saved money …
Everything went smoothly and I saved quite a lot on my train fare. Would use splitmyfare again. Why pay extra when you can save .
April 17, 2025
Unprompted review
Reply from Split My Fare
Hi Mark,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and everything went smoothly. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
The site was easy to use
The site was easy to use, and gave cheaper tickets than on some other sites.
April 18, 2025
Unprompted review
Reply from Split My Fare
Hi Diana,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great website
Great website to use saved me money on train fare recently will definitely use again
May 17, 2025
Unprompted review
Reply from Split My Fare
Hi Sally Ann,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Easy to use and always the cheapest
I have been using Split my Fare for nearly 18 months for my weekly commute to Manchester Picaddily.
Always the cheapest and app is very easy to use
May 25, 2025
Unprompted review
Reply from Split My Fare
Hi Natalie,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Split My Fare cuts through the vagaries…
Split My Fare cuts through the vagaries of buying train tickets and finds fair and cheaper fares. They show the savings on offer and do not charge for purchasing tickets from them.
April 29, 2025
Unprompted review
Reply from Split My Fare
Hi Hooshang,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found cheaper fares with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
definitely saved me some money
February 25, 2025
Unprompted review
Reply from Split My Fare
Hi Plamen,
Thanks for your feedback.
We are glad to hear that you rate our service so highly. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Reply from Split My Fare
Hi Liz,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Not using the service again
Not using the service again as they will not let you change a return journey.
May 22, 2025
Unprompted review
Reply from Split My Fare
Hi Susan,
I'm sorry to hear that you were not happy with your experience of using our service. We do allow changes of return journeys, if the outbound and inbound stations are the same.
Best wishes,
Pete
Founder - Split My Fare
Reply from Split My Fare
Hi Loreley,
Thanks for your feedback.
We are glad to hear that you rate our service so highly. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Missed my connection as the train was…
Missed my connection as the train was late causing loads of issues. I would look at the time between connections carefully
May 10, 2025
Unprompted review
Reply from Split My Fare
Hi Natalie,
We are sorry to hear that your train was delayed.
We are a train ticket retailer and not a train company and so can do nothing about this. You should be able to claim compensation from the train company with Delay Repay.
Best wishes,
Pete Walls
Founder - Split My Fare
The website is easy to navigate
The website is easy to navigate. The price of the tickets is competitive.
April 1, 2025
Unprompted review
Reply from Split My Fare
Hi,
Thanks so much for your feedback.
We are glad to hear you rate our website so highly and find it easy to navigate. We look forward to saving you money on your train travel again soon.
Best wishes,
Pete
Founder - Split My Fare
Reply from Split My Fare
Hi Michael,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
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