Usual excellent from this company (on this occasion, Pam) who handled my request with aplomb. Its always been easy to deal with the these folks, and its good (and rare) to get a quick and positive r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy booking process. Rather a lot of tickets issued, but understand why this is necessary, although, of course, no need to change trains any more than booking direct with the operating companies. Sav... See more
Company replied
Not only are their prices very good, but they rapidly sorted out a problem for me when I realised I had stupidly booked a train for an hour later than I intended, with only a small administrative char... See more
Company replied
First time user, saved myself £29 on my journey with Split My Fare. I had made a mistake when ordering tickets and sent to wrong email address. Purchased Saturday evening and raised the issue... See more
Company replied
Company details
Written by the company
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Contact info
Newcastle, United Kingdom
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4.5
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You'd be mad not to try
Use them all the time. They have saved me hundreds of pounds on rail fares across the country.
March 3, 2025
Unprompted review
Reply from Split My Fare
Hi Kenneth,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and have made big savings with us.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
My flights to the UK got cancelled due…
My flights to the UK got cancelled due to bad weather here in the Falkland Islands. I found no way to obtain any kind of a refund for the ticket i had purchased.
April 22, 2025
Unprompted review
Reply from Split My Fare
Hi Andrew,
Thanks for your feedback.
We're sorry to hear that your flights were cancelled. If your train tickets were advance tickets then they would be non-refundable but you could book replacement tickets and then apply for a refund on the original tickets. If your tickets were refundable flexible tickets then you could apply for a refund.
Can you please send me more information at pete@splitmyfare.co.uk?
Best wishes,
Pete
Founder - Split My Fare
Cheaper train fares
Cheaper train fares - what's not to like? Very happy.
April 4, 2025
Unprompted review
Reply from Split My Fare
Hi Amber,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and have found cheaper train fares with us.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
The thing that made it great was the… it was cheaper than everywhere else
The thing that made it great was the fact that it was cheaper than everywhere else, and the detailed emails you receive are really helpful.
April 25, 2025
Unprompted review
Reply from Split My Fare
Hi Sameer,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and appreciate the detailed itinerary.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Cheap and easy to use fab way to book…
Cheap and easy to use fab way to book train tickets
March 10, 2025
Unprompted review
Reply from Split My Fare
Hi Katharine,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and find it easy to use.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
A nervous passenger and now a happy customer
I have not travelled by train many times in my life and when I have done so in the past I did not have to sort out the tickets.
So, it was with trepidation that I tried to work out timings (as I had to change via the tube once) and Idid find it quite confusing.
However, when I found your site, your computer did it all for me and worked out the whole journey as well as telling me how long I had before I needed to catch the tube and the next train
It was all fairly simple. Lots of tickets but that means you get a good price. I managed to book seats for the longest journey, which worked well.
So, all in all a very happy customer and will definitely use you again.
Thanks
April 7, 2025
Unprompted review
Reply from Split My Fare
Hi Sarah,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and found the process simple.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Split My Fare.............
Really Efficient & Reliable Website
Money Saving On Travel.
GrrrrrrrrrrrrrrrrrreaT!!!!!!!!!!!!!!!!!!!!!!!!!!
April 24, 2025
Unprompted review
Reply from Split My Fare
Hi,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and find the website to be efficient and reliable.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Easy to use and good value.
The site was easy to use and yielded good savings. The resulting email detailed the itinerary clearly. I haven't yet made the journey but look forward to pleasant travel.
March 21, 2025
Unprompted review
Reply from Split My Fare
Hi Malcolm,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and find it easy to use.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Really good experience
Really good experience, much cheaper than purchasing through a mainstream provider. Kept me informed of any changes and replied very promptly (on a Sunday) when i made an enquiry.
April 17, 2025
Unprompted review
Reply from Split My Fare
Hi,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and found cheaper tickets with us.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Visiting friends has been so affordable…
Visiting friends has been so affordable with Split my fare. The ticket is in my virtual wallet so don't have to worry about lost tickets. Just great experience.
April 10, 2025
Unprompted review
Reply from Split My Fare
Hi,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and that we made your travel more affordable.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Dreadful experience booking tickets
Dreadful experience booking tickets. Booked for 2 adults with 1 senior railcard. It was only on checking my email after my work shift I realised the booking had discounted for 2 senior railcards! I rebooked but then couldn't get a refund for the incorrect tickets, due to booking 2 journeys and not 1??? Will definitely not use again. Really ridiculous refund policy and such a negative reply from customer service. Be aware when booking through here, as apparently you only have a 1 hour time frame to claim any refund etc. which didn't help me as I booked at 1.49 am. Customer service really of no help whatsoever and no consideration taken into account for the initial error. Please be careful when booking via this company, very good at taking money, but definitely do not like giving refunds!
April 19, 2025
Unprompted review
Reply from Split My Fare
Hi A Smith,
The website clearly states to make sure that all passengers are covered when you select a Railcard.
We have to follow a strict audit process as set out by National Rail and the Train Operating Companies, hence journeys for the refund of replacement tickets have to match completely.
It is not the case that there is a 1 hour time frame to claim any refund, there is a 1 hour time frame to claim a fee-free refund, when the customer has made an error in their booking, this is the consideration for the initial error.
We follow the Terms and Conditions agreed to and the refund process set out by National Rail and the Rail Companies.
Best wishes,
Pete
Founder - Split My Fare
Absolute thieves
Warning! If you use Split My Fare don’t cancel or change your ticket. You get charged £5 for doing so. If you buy a replacement ticket that’s cheaper than the one you’re cancelling, they give you the money back for the cheaper ticket minus £5. I’m amazed they’re allowed to get away with this thievery. I will never use them again.
April 19, 2025
Unprompted review
Reply from Split My Fare
Hi Rob,
Thanks for your feedback.
The £5 admin fee is to cover charges that are incurred to us by processing refunds. This is stated in the terms and conditions you agreed to, which also state the the lower price of the original and replacement ticket will be refunded.
Best wishes,
Pete
Founder - Split My Fare
Good deal thanks but I need to read emails more carefully
Well it was a good deal so thanks.
You also sent emails with all the details.
But I failed to carefully read the emails so I referred to just one of them, and mixed up where I was supposed to change with how the fare was split up.
It didn't matter in the end, and I appreciate it is my fault, but I am just giving you some feedback; that perhaps on the email that refers to how the fare has been split it could clearly state that this is not the changes. Or maybe I should just read the emails a bit more carefully... anyway thanks guys
February 28, 2025
Unprompted review
Reply from Split My Fare
Hi,
Thanks for the feedback.
I understand what you mean, that if you only read the email with the e-Tickets and not the confirmation email which has a full itinerary of where to change, it may be confusing. We haven't had a customer report this issue before but we take your feedback on board and will look into this.
Best wishes,
Pete
Founder - Split My Fare
Thought I’d be saving by booking early…
Thought I’d be saving by booking early but I’ll be going back to Trainline. This was way more expensive and more complicated than it needed to be.
March 27, 2025
Unprompted review
Reply from Split My Fare
Hi,
Thanks for your feedback. We don't guarantee to make savings on every search, but we do find savings for almost 50% of customers. Longer journeys are more likely to make bigger savings. We are sorry to hear that you found the experience complicated, many of our positive reviews report that it is easy to use. If you can provide more information to me by email (pete@splitmyfare.co.uk) as to why you found it complicated, I would love to hear from you.
Best wishes,
Pete
Founder - Split My Fare
Can't fault them
I always buy train tickets from here and have been completely satisfied. I've contacted support a couple of times when I had a question about changing my booking and another time when I accidentally booked duplicate tickets for a journey. Both times I received a really fast response and a resolution to the issue. Not to mention I've saved a lot of money by buying split tickets!
March 26, 2025
Unprompted review
Reply from Split My Fare
Hi Daisy,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and have found our customer service very e
helpful.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Great service
Great service, easy to navigate site and ..great savings ! Many thanks, Gabriela
March 17, 2025
Unprompted review
Reply from Split My Fare
Hi Gabriella,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and find it easy to navigate.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Brilliant
Brilliant, easy to use. Some examples of amazing deals available would be fun. It might inspire some adventures.
March 1, 2025
Unprompted review
Reply from Split My Fare
Hi Gwyn,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and find it easy to use.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Great Site
Easy service and couldn’t beat the price anywhere, highly recommend you use Split My Fare.
February 21, 2025
Unprompted review
Reply from Split My Fare
Hi Mr Fisher,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and would recommend us.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Excellent site for train tickets saved…
Excellent site for train tickets saved over half price will definitely this site before any other site for quotes first
February 18, 2025
Unprompted review
Reply from Split My Fare
Hi Gaynor,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and have found big savings.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Great way to save money easy to use…
Great way to save money easy to use well done all
March 1, 2025
Unprompted review
Reply from Split My Fare
Hi Martyn,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and found it easy to use.
We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.