Bought the Swaddle Blanket for a gift. Item came beautifully wrapped and was lovely. Great communication from supplier when I initially contacted to ask when stock was arriving. Would certainly buy... See more
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I preordered the Moonie Humming Bunny and placed an order for Moonie 2.0 Organic Humming Bunny for my unborn twins. I really like receiving an email asking for a preference on whether I wanted them... See more
Company replied
A company that sells unsafe products, continues to post about these products on their social media. When anyone points out the products are unsafe, instead of replying (because they clearly know they... See more
Company replied
I have just received my second order from Spoiltland. After initially ordering the grey velvet Sleepee car seat blanket for my new little grandson I have reordered the velvet swaddle blanket and match... See more
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Company details
Written by the company
Spoiltland is a family business that has only been launched in 2019. However, hundreds of people have already trusted us and it makes us extremely proud to know that the quality and uniqueness of the products that we offer is widely appreciated by parents and their loved ones.
Contact info
Unit 7, Underwood Business Park, Underwood Lane, CW1 3TJ, Crewe, United Kingdom
- contact@spoiltland.co.uk
- spoiltland.co.uk
4.2
Great
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Spoiltland
Hello,
Thank you for your kind feedback. I am so pleased to hear you were happy with the Sleepee blanket and the quick service.
Although this order was before I took over the business, it is great to see such positive experiences, and I am working to continue that standard. I hope we can welcome you back again soon.
Kind regards,
Jade
Reply from Spoiltland
Hello,
Thank you for your kind feedback. I am so pleased to hear you had a great experience and that the packaging stood out.
Although this order was before I took over the business, it is lovely to see the care that was put in, and I am working to continue that standard going forward. I hope we can welcome you back again soon.
Kind regards,
Jade
Reply from Spoiltland
Hello,
Thank you for your feedback. I am so pleased to hear you are happy with the stickers.
I have recently taken over the business and, as a new mum, I truly appreciate your support. We would love to welcome you back again soon.
Kind regards,
Jade
Great products
November 28, 2023
Reply from Spoiltland
Thank you so much for taking the time to share your review!
We are happy to hear that you are happy with our service and products.
Your kind words mean a lot to us :)
Kind regards,
Spoiltland Team
Packaged and sent very professionally
I was very impressed with the way the item was packaged and sent. I was also very pleased with the product.
November 28, 2023
Reply from Spoiltland
Thank you so much for taking the time to share your review!
We are thrilled to hear that you are happy with our service and products. Your kind words mean a lot to us and we truly appreciate your support.
Once again, thank you for choosing Spoiltland. We look forward to serving you again in the future and hope to make your next shopping experience just as enjoyable :)
Kind regards,
Spoiltland Team
Very happy two little boys
Ordered couple of bits for my 2 sons. Came neatly packaged and fairly quick. Awesome, will be doing more shopping soon for Christmas. Thanks a lot!
November 6, 2023
Unprompted review
Reply from Spoiltland
Thank you so much for taking the time to share your review!
We are thrilled to hear that you are happy with our service and products. Your kind words mean a lot to us and we truly appreciate your support.
Kind regards,
Spoiltland Team
Made my 2nd purchase now
Made my 2nd purchase now! Beautiful range of products. Needed some recommendations for a 1st birthday so contacted support. Had a quick response suggesting a range of products within my budget. Products were well packed and arrived quickly.
November 30, 2023
Unprompted review
Reply from Spoiltland
Thank you for your kind words! We're glad to hear you had a positive experience. We appreciate your support! 🌟
The best gift for a newborn baby
The best gift for a newborn baby. The quality and packing are overexpected. Customer service was very knowledgeable and helpful. Highly recommend.
July 15, 2023
Unprompted review
Reply from Spoiltland
Thank you for the positive review! We're delighted you enjoyed our products and services. Feel free to reach out if you need anything else 🌟
Soft and beautiful
Very quick delivery, I'm very happy with the purchase. Pillow and duvet are beautiful and soft
November 10, 2023
Reply from Spoiltland
Thank you so much for taking the time to share your review!
We are thrilled to hear that you are happy with our service and products. Your kind words mean a lot to us and we truly appreciate your support.
Once again, thank you for choosing Spoiltland. We look forward to serving you again in the future and hope to make your next shopping experience just as enjoyable :)
Kind regards,
Spoiltland Team
Great Seller
Great Seller, great purchase and fast delivery. Really recommended.
August 9, 2023
Unprompted review
Reply from Spoiltland
Thank you, we really appreciate your feedback :)
Received the wrong product
Received the wrong product. Have not responded to any messages or emails. They are active on social media but ignore messages sent there. Awful customer service.
March 23, 2023
Unprompted review
Reply from Spoiltland
Hi, I’m really sorry to hear this, receiving the wrong item and not getting a response is incredibly frustrating. This isn’t the standard we’re working towards.
I’ve recently taken over the business, and as a new mum, I care deeply about making sure customers are properly looked after.
Thank you for flagging this.
Appalling customer service
Appalling customer service. Had a faulty item and despite sending emails, using FB messenger and Instagram waited two weeks before a reply. Managed to arrange a return in the end.
Unfortunately still waiting for a refund. Item was tracked and received by them on the 21/02/23 but no reply from emails sent in last two weeks to ask when when the refund will be processed. Strangely when I commented on an advert a reply was given within a few hours
February 6, 2023
Unprompted review
Reply from Spoiltland
Hi, I’m so sorry to hear about your experience, this isn’t the service we aim to provide. I’ve recently taken over the business, and as a new mum, it’s really important to me that customers feel supported and looked after.
As this order is from some time ago, I hope the refund has since been resolved, but if not, please do send me a direct message and I’ll be happy to look into it for you.
Thank you for your feedback.
Jade.
Communication absolutely non existent
Communication absolutely non existent. Been trying to get product info for a month. No response via messenger or email....... Obviously don't need custom so spend your money elsewhere.
January 20, 2023
Unprompted review
Reply from Spoiltland
Hello,
Thank you for your feedback. I am very sorry to hear about your experience in 2023. I have recently taken over the business and am working to improve communication and service standards.
I apologise that your messages were not responded to at the time. If you choose to try us again, I would be happy to ensure you receive a much better experience going forward.
Jade
Beautiful products but appalling customer service after purchase.
In August I purchased a beautify Playmat/gym from spoiltland however one of the arches snapped after less than 3 weeks. I contacted customer services who initially advised that they would contact their supplier to see if a spare part could be sent. However, despite several emails from myself to them, it is now October and I haven’t had a single reply. Really disappointed as I wanted to purchase further items from them but am reluctant to now due to the appalling customer service.
October 12, 2022
Unprompted review
Reply from Spoiltland
Hello,
Thank you for your message, and I am very sorry to hear about your experience at the time. I have recently taken over the business and am now reviewing past service issues to improve standards going forward.
As this purchase was made in 2022, I understand the item is unlikely to still be in use or available. I still want to sincerely apologise that your original queries were not answered.
I appreciate your feedback, and I hope we can restore your confidence in us moving forward.
Jade.
Excellent customer service
Excellent customer service My order arrived very quickly and was well packaged with care. High quality items for a good price. Vey good selection of baby toys. I’ll definitely from them again
April 15, 2022
Unprompted review
Reply from Spoiltland
Hello,
Thank you for your kind feedback. I have recently taken over the business and, as a new mum, it truly means a lot to hear such positive comments about the products and service.
I am delighted you were happy with your order and would love to welcome you back again soon. Please keep an eye out for new arrivals and special offers.
Thank you for your support.
Jade.
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