Sportshoes 

Never again! Ordered some running shoes on 04/02 and still haven't received them. Evri (the worst courier in the UK) say that the item is too big and needs to be delivered by a specialist courier (how ridiculous). It's impossible to get hold of them. Sports Shoes have been equally as bad with their customer service. They keep asking all these silly questions and every time I respond, it takes them 1 or 2 days to get back to me. Would you like a replacement? Nahh just keep mhy money. Where we should we send them? You already have my delivery address look at my order! A massive waste of time. I will never use this company again.

Ich habe auf dieser Internetseite Sportshoes.com ein Paar Laufschuhe gekauft. Diese waren zu klein, obwohl ich sie mir eine Schuhgröße größer bestellt habe, drum gingen diese per Retoure (13,00€) zurück. Also mir wurde mitgeteilt das die Erstattung mindestens 14 Tage dauert, obwohl die Ware schon im Lager eingegangen ist. Ich würde da nie mehr bestellen, ***Finger Weg ***
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I bought a pair of running shoes on this website Sportshoes. com. These were too small, although I ordered them a shoe size larger, therefore these were returned by return (13,00€). So I was informed that the refund takes at least 14 days, although the goods have already arrived in the warehouse. I would never order there again, ***Finger away ***

Je suis furieux de l'expérience que j'ai eue avec SportsShoes. Non seulement j'ai reçu la mauvaise pointure à deux reprises, mais le processus de retour et d'échange a pris plus d'un mois et j'ai été complètement ignoré par le service clientèle sauf par Lucy qui a fait tout son possible pour me venir en aide, malheureusement ses supérieurs n'ont pas voulu m'accorder quoi que ce soit en retour des 2 litiges, du temps et de l'argent dépensé pour rien. C'est inacceptable et je suis profondément déçu par leur manque de professionnalisme et de respect pour leurs clients. Je déconseille fortement cette entreprise.

I am outraged by the experience I had with SportsShoes. Not only did I receive the wrong size twice, but the return and exchange process took over a month and I was completely ignored by customer service except by Lucy who did her best to help me, unfortunately her superiors didn't want to grant me anything in return for the 2 disputes, time and money spent for nothing. This is unacceptable and I am deeply disappointed by their lack of professionalism and respect for their customers. I strongly advise against this company.

Wish I could have selected 0 stars. Avoid at all cost. I used the site frequently 2 or 3 years ago and had a fantastic experience. Ordered 2 pairs of shoes and a top before Christmas and the first package was lost by Evri. The package was re-sent and has still not arrived. My emails asking for a refund have been ignored.

Terrible customer experience. Terrible Website descriptions. Terrible functionality to review or amend orders. Customer service agents show to react. Terrible returns process. Really poor, not like they used to be.

I really hate it when companies send you marketing stuff via the post without your permission.

Just fills up the recycling box.

They have no way of unsubscribing on their account management online. So instead I had to resort to changing my address.

No shoes after 2 weeks. Gary Stokes says he has access to a tracking system with evri that the public can't see but won't share a screen shot of it, keeps promising delivery tomorrow.
Avoid, scammers

Two weeks, no shoes. Sportshoes use Evri (Hermes) who are experts are losing parcels. First order arrived a week late, one day after Hermes said it would be delivered, and two hours after the timeslot. Second order never arrived at all. Got a refund from sportshoes but customer services didn't seem to care. Unanswered emails, service agent on the phone couldn't get me off quick enough, just no care at all. Awful experience and won't be using them again after years of good experiences. Avoid.

First time on SportShoes, the first thing I notice is they don't offer free returns (in 2022) and the second is their dark pattern for newsletter signup (if you do NOT want to receive them, you have to TICK "email" and "SMS").

Stay away.

I ordered some shoes from SportsShoes.com during lockdown and it was a fairly unpleasant experience. Fast forward to this month and they were the only stockist of a pair of shoes I wanted.
They appear to have got better, returning the shoes for a straight refund was problem free and the staff I interacted with were helpful and professional.

Worse experience ever, they charged 60 £ for international delivery, no track number, nothing received.I got in touch with costumer service several times , a nightmare! They claim they have only internal tracking which they only can use! Can’t answer any questions about where is my package? Did it leave UK? Did it enter my country? Anything! Fraudulent site!

don't ever use this company they don't tell you you have to pay for returns even if it is not your fault i am now 2 pairs of trainers in with £4.99 delivery charge initially and 2 return charges of £3.50 each my item still unsuitable and they dont care just dont use them customer service a joke!

Very bad service. Took highly shipping charge and sent in ordinary post. Never meet delivery date. The post man through the packet infront of the door.
Also very bad customer service.
Never recommended.

Very disappointed in their refund policy.
I have bought a pair of hiking shoes, very uncomfortable but I thought I give them a try. I went out for a 10 minutes walk!!! Nothing extreme or muddy. Sent them back as the sheas are in my opinion in perfect condition. Received an email that they cannot resell the shoes due the condition of the soles.
Ridiculous and unacceptable in case of an online sport shoe company.
Won’t use them ever.

Ordered a pair of Hoka Rincon 3.Have clearly been worn before so the company obviously recycle returns.
Now have got to go through the rigmarole of paying for a return.Wish I’d read trustpilot beforehand.
Avoid at all costs.

Hi i ordered a net burner and two pairs are different colors one is blue and the other one is red.

I have unfortunately, purchased some running shoes from Sportshoes.com pretty shoddy service.

Don’t answer the phone lines you can’t even leave a message when it specifically tells you to press 1 to leave a message.

Their Trustpilot review score says it all. Steer clear of this company useless!

Different parcel during the years and they are always good, however the return policy it is not great

The number on the receipt to contact them does not work. Have contact through email which is not good enough.

I contacted customer services regarding a faulty product I had purchased several months ago. I was expecting the usual answers that it’s my fault and there is nothing that could be done.
On the contrary!!!
My phone call was answered in seconds as were all the ongoing emails bringing this matter to a conclusion.
Having sent photos of the fault, without question I was sent the procedure to return the goods free of charge and the a replacement was dispatched immediately.
An excellent service and I must say the first time ever I have experienced such a positive attitude and actions from a retail outlet.
I have been an on/off customer due to the offers and product range but this experience has encouraged me to continue ordering from them.
Thank you to all that helped.
Excellent service.