Spritz Finance Reviews 

321
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

The experience with Support has been outstanding, particularly with Ley. I had many questions to be answered and issues to be resolved. This has been over a period of months, and everytime I get a qui... See more

Rated 5 out of 5 stars

Amazing products and services. And what sets spritz apart from other platforms is their customer service. Knowledgeable, friendly and experienced staff makes needing help maybe once a year if soo m... See more

Rated 3 out of 5 stars

Great UX, terrible customer care. Can’t even imagine how to describe to you the slow careless nature of these Chatbot workers. And since I can’t post a reply I’ll make an edit - you can see below wher... See more

Company replied

Rated 1 out of 5 stars

Spritz finance has historically executed their crypto off ramp successfully but in the last 24 hours has gone dark. Poor and misleading communication, lack of transparency and money “ in progress”... See more

Company replied

Company details

  1. Cryptocurrency Service
  2. Alternative Financial Service

Written by the company

Use Spritz to off-ramp or pay your bills directly from your preferred crypto wallet or exchange. We support ANY token on Ethereum, BNB Chain, Polygon, Avalanche, Base, Optimism, or Arbitrum, as well as Bitcoin, Tron, Solana, and more! Unlimited in ~30 countries, and the highest limits on day 1 in the US and Canada! You can even load your pre-paid SpritzCard with crypto to spend anywhere that accepts Visa. Spritz also offers unlimited on-ramping - you can buy stablecoins across Ethereum, Solana, Arbitrum, Optimism, Polygon, and more! Go bankless and refresh your finances when you use Spritz!


Contact info

You should know

4.1

Great

TrustScore 4 out of 5

321 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(321)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Still down and all card accounts locked and funds frozen over a month. I am fileing a SEC compant and following up with the FBI Today so major legal issues are on its way for this company/Ponzi Sche

Still down,
All card accounts locked and funds frozen over a month. I am filing a SEC complaint and following up with the FBI Today so major legal issues are on its way for this company/Ponzi Schema

March 21, 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Hi there,

We’re truly sorry for the frustration this situation has caused. Please know that we’re actively working with law enforcement and our partners to resolve the matter. Our top priority is to ensure that card access is restored and funds are returned as soon as possible.

We understand how important this is and appreciate your continued patience during this time.

Best,
The Spritz Finance Team

Rated 5 out of 5 stars

they hung online with me while i…

they hung online with me while i trouble shot the banks issue and were very helpful. Specifically the person who helped me was Ley

March 19, 2025
Unprompted review
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Reply from Spritz Finance

Thanks for sharing your experience, Kyle! We’re so glad Ley was able to assist you with troubleshooting. If you need any further help, feel free to reach out to us at support@spritz.finance.

Rated 5 out of 5 stars

Spritz is the best US based exchange

Spritz is the best US based exchange. Low fees on off ramps, support staff is always quick to reply. UI is nice and sleek as well.

March 17, 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Thanks for your support, Eric! We're glad you're enjoying Spritz’s low fees, quick support, and sleek UI. We appreciate your review and are always here if you need anything! 🚀

Rated 5 out of 5 stars

Quick response and helpful response

Quick response and helpful response. Cordial chat. Same fellow that helped me a year ago. I love the continuity that way!

March 7, 2025
Unprompted review
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Reply from Spritz Finance

Hi there!

We truly appreciate your kind words! Providing consistent and helpful support is a top priority for us, and we’re glad to hear you had a great experience. If you ever need anything, don’t hesitate to reach out to support@spritz.finance, we’re always happy to help!

Best,
The Spritz Team

Rated 1 out of 5 stars

Suspended the spritzcard all of a…

Suspended the spritzcard all of a sudden!! Not acceptable with funds frozen!!
Stay away

March 7, 2025
Unprompted review
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Reply from Spritz Finance

Hi there,

We understand how frustrating this is, and we apologize for the sudden disruption. The SpritzCard pause was due to restrictions imposed by our card partner as part of their fraud investigation. While this was outside of our control, your funds remain completely safe.

As of today, off-ramping and other core services are fully operational again. Now, we’re focused on restoring SpritzCards as soon as possible. We appreciate your patience as we work toward a resolution.

Best,
The Spritz Team

Rated 5 out of 5 stars

Good customer service

Good customer service and your funds are 100% safe

March 6, 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Thanks for the positive review! If you need anything, please reach out to support!

Rated 5 out of 5 stars

Excellent company, even when things go wrong

Excellent company and even when things go wrong, they have someone to talk to and they will take care of it.

February 25, 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Thanks for the review! We appreciate your support and are always here to help when needed

Rated 5 out of 5 stars

Spritz is the best

Spritz is the best. Awesome support, too!

February 19, 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Hey, Matthew! Thanks for the review! We're glad you love Spritz and had a great experience with our support team.

Rated 5 out of 5 stars

Great for desktop, mobile not there yet

Works great on desktop, I'm sure they'll eventually make it great for mobile is well.

Customer support was great as well (reached out twice so far).

February 11, 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Thanks for the 5-star review, Kenny! 🌟 We're glad you’re loving the desktop version and had a great experience with our support team.
Feel free to reach out anytime—

Rated 5 out of 5 stars

Digital Money Movers!

Spritz Finance is a complete game changer! I operate heavily in the Private Sector utilizing the traditional barter system and Digital Assets and Spritz Finance has made it a breeze for transactions between digital assets and Fiat Exchange.

February 12, 2025
Unprompted review
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Reply from Spritz Finance

Wow—thank you for the amazing review! 🚀 We love hearing how Spritz is making transactions seamless for those operating in both digital assets and traditional finance. Helping users bridge the gap effortlessly is what we’re all about!

Rated 1 out of 5 stars

Problems with their "Pay Bills"!

To be fair with SF, the "off ramp" for me has worked out great. I've had no problems with that. However, the "pay bills" side has been a nightmare! On January 31, 2025 I made a payment of $1500 for my credit card. The estimated completion date was Feb. 6, 2025. The date has come and gone. I've been in contact with customer services and still nothing has been worked out. I very disappointed in SF bill pay services. It is not something that I can recommend to anyone. I've requested a refund of my crypto and still waiting for the refund.

Update on 02/26/2025: I want to be fair with Spritz. My bill finally got paid. I can only assume that the pay bill section seems to take quite longer than sending money into your bank account. But thanks for paying my bill. It was late.

February 11, 2025
Unprompted review
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Reply from Spritz Finance

Hi David,

We're really sorry to hear about your experience with our 'Pay Bills' service. This is definitely not the experience we want for our customers, and we understand how frustrating this must be. Please know that we are treating this with the highest priority and working on resolving it as soon as possible. Our team will follow up with you shortly. Thank you for your patience.

Best,
The Spritz Finance Team

Rated 5 out of 5 stars

If you're off-boarding any other way stop right now

Fantastic experience off-boarding from my Phantom wallet to Bank. Fees are small and its fast. I highly recommend anyone use Spritz for off-boarding if still using Coinbase, Cashapp or another CEX. Best part is US residents can verify themselves easily.

February 10, 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Thanks for your awesome review, Carlos! 🚀 We’re glad you had a smooth, low-cost off-ramping experience with Spritz. Making crypto off-boarding easy—especially for US residents—is what we’re all about!

Appreciate your support!

Rated 1 out of 5 stars

I signed up to take advantage of the…

I signed up to take advantage of the $25 sign up bonus and didn't receive it they kept telling me it was in the account but I had to start a transaction using the wallet connect so I did that still no $25 in my account so I emailed again and they tell me it's in the account and to hurry up and use it I had only 12'hours left to use it but how do you use something that's no there what a joke they should not be in business for lying to people and telling them they get a $25 bonus to sign up and I see plenty of people in here with same experience so this is not how a company should be allowed to run and their app should be taken from the play store and the apple store it's rediclous and unacceptable(UPDATE)Now they tell me I had to use the app on computer not my phone in order to get the $25 sign up bonus complete numbers nonsense so why not let people know this oh yeah it's because you only have 3 days to use it so by the time you go through all this garbage the $25 sign up bonus is no longer good cause the 3 days has passed these companies that lie and steal should all get sued and I'm now talking to a lawyer and getting a petition going to sue this company because someone has to say enough is enough

February 9, 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Hi Jojo,

We couldn’t identify your account, so we’ve reached out for more details to look into this for you. Feel free to reply so we can help.

Rated 1 out of 5 stars

Its difficult to use SUI wallet…

Its difficult to use SUI wallet connection improve their connection depending on users review they say its a scam. hard to use. All this crypto headache when it comes to connection. Please make it super easy to use. Financial Hardship because I lost my job, now unemployment Financial emergency please super easy.

February 4, 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Hi Arthur, thanks for your feedback.

Sorry to hear about your experience with the SUI wallet connection. Our team is already assisting you by email, so we’ll continue to support you there to resolve any issues. Let us know if you need anything else.

Best,
The Spritz Finance Team

Rated 1 out of 5 stars

I would say it was like an SNL skit.

I would say, spritz is a complete joke. Customer service was subpar at best. Um, when they did finally return my queries, they explained that I had about 17 minutes left, and they would walk me through it. Then they so much as laughed at me when I said i'm sorry, but I don't have time to right now. The last email that I read, I had to laugh because they said even though the sign on bonus had expired that I should look into the. Referral bonus program. Yeah, 'cause that's what I want to do after my experience is send my friends their way. I don't even think I would send an enemy there for torture. Every time I tried to use their bonus, no matter how I did it, it would say that I didn't have enough funds to cover it. There was a link i was supposedtouse to approve the transaction. And when I'd click on that, I got an "oops. This page doesn't exist"when I brought this to customer service, they just ignored it, and didn't even give me a response. If there was a lot of a lower score then one star, I would have definitely given it to them.

Ya i had 71 and 3/4 hours with out and support. When I first reached out to them they had a message that said be back in a few hours. That then with no return changed to will return tomorrow. Haha. There goes roughly 24 of 72 long story short when I finally got in touch with someone I was just headed out the door for a prior obligation. I explained that I didn't have time now and it would have been nice to have help the 3 days while I struggled alone on with no support staff to assist and help links that said opps this had moved or such language, which obviously, is no help at all. If they really wanted to give out an incentive bonus. They'd probably time frame it. Bye. We will give you 72 hours while our offices are open instead of 72 hours over the weekend with no one home.

January 27, 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Hey Jared,

I’m sorry for the frustration. The bonus was available for 72 hours per our rules, which you can find here: https://help.spritz.finance/en/articles/10451034-how-can-i-redeem-my-spritz-sign-up-bonus. Unfortunately, it expired before it was used. I understand this was disappointing, and I appreciate your feedback.

If there’s anything else I can do, feel free to reach out.

Best,
The Spritz Team

Rated 1 out of 5 stars

Never heard of them and there was an…

Never heard of them and there was an offer for $25 for signing up. Signed up connected my to make a transfer and there web site says there's nothing in my wallet.Then they continue to email me after hitting unsubscribe a bunch of times. To whoever responds, sorry doesn't mean anything. It's not going to get you my business. Instead of being sorry do what you say and maybe you will have more customers....

February 1, 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Hi there,

The $25 bonus is available for 72 hours after signing up, per our rules here: https://help.spritz.finance/en/articles/10451034-how-can-i-redeem-my-spritz-sign-up-bonus. If it wasn’t used within that time, it would have expired.

As for the emails, you shouldn’t be receiving them after unsubscribing. I’ll flag this with the team to check. Appreciate your feedback, and if there’s anything else I can do, let me know.

Best,
The Spritz Team

Rated 1 out of 5 stars

Scam company that won’t stop sending you emails.

I’ve unsubscribed from this company’s marketing emails 4 times in the last year and keep getting emails. At this point I’ve reported the company to the FTC. My partner and a friend have all had the same experience with emails for this company and have each filed reports with the FTC too.

January 30, 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Hi Jessica,

I’m sorry for the trouble. We’ve requested more information here on Trustpilot so we can locate your email and ensure you’re removed from our mailing list. Let us know, and we’ll take care of it.

Best,
The Spritz Finance Team

Rated 2 out of 5 stars

Just terrible

Too much bs to go through and such a restrictions on everything

January 29, 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Hi there,

I’m sorry for the trouble you’ve had with the card. I see that you’ve already reached out, and I appreciate you sharing your experience. We’re always working to improve our services, and feedback like yours helps us do that. If there’s anything else we can assist with, feel free to reach out to us at support@spritz.finance.

Best,
The Spritz Finance Team

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