Terrible company There So called technician has left a 15x19inch water stain on my mattress And because I would not let any so called technician wet my mattress through again my official compla... See more
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See what reviewers are saying
We had some warranty work on a couch that was and issue for a long period of time. The first attempt by the technician was subpar work. However Carlos was dispatched this time and he did sine great wo... See more
I give this company a 5 star as I found Ben the service cleaner as being polite, friendly, professional in his duties and respectful. He carried out a service clean on my brand new carpet that I'd r... See more
Arrived as stated on phone call Did job quickly and efficiently and answered our questions The replacement seat cover fitted well and blended exactly with the sofa Only criticism would be had to wa... See more
Company details
Information provided by various external sources
Staingard is widely acknowledged as the leader in the supply of the best products for the protection, cleaning, repair and care of all furniture types including Leather and Fabric Upholstery, Carpets, Wood and Glass furniture and beds. With technicians strategically located all over the UK we are able to a provide fast and effective customer response to delivering a professional on-site furniture repair service.
Contact info
Unit 9, Waverton Business Park, CH3 7PD, Chester, United Kingdom
- 01244 888658
- sales@staingard.co.uk
- staingard.co.uk
4.4
Excellent
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service all the way from the swift response to my online claim, to arranging and completing the repair.
May 14, 2024
Unprompted review
Great service
The first time I ever used, this company, the insurance policy from this company saved me £1000s on my suite great service
April 18, 2024
Unprompted review
Great service in house upholstery great…
Great service in house upholstery great staff
May 3, 2024
Unprompted review
Very professional and excellent…
Very professional and excellent communication very satisfied with the work done
May 7, 2024
Unprompted review
Experienced and professional
Friendly, punctual and high standard of care. Would recommend.
May 2, 2024
Unprompted review
Can't fault
Can't fault, dealt with my problem in a prompt & efficient manner.
Michael was excellent.
May 2, 2024
Unprompted review
Excellent service but don’t relay on…
Excellent service but don’t relay on getting a call or text half or hr before cause it don’t happen
April 25, 2024
Unprompted review
A first class company to deal with
April 19, 2024
Unprompted review
If you take out stainguard insurance …BEWARE
If you take out stainguard insurance for your carpet make sure you know the small print. Coffee was spilled on the carpet by a tv installer but they wouldn’t pay out because the damaged was not caused by us. Also we tried to clean the carpet ourselves and so there was a delay in us claiming, not within the 7 days. Make sure you have all the details from the supplier. Personally I would not trust this company. Should it matter who causes the damage. Just trying to avoid payout. We never received an acknowledgement for signing up nor terms and conditions. Any decent insurance company be it house or car sends you information, these don’t. You can’t even speak to them, BEWARE
April 16, 2024
Unprompted review
Reply from Staingard
Dear Mr Claxton, naturally i am concerned that your are dissatisfied with the way in which your claim was handled. Please feel free to send me your post code and policy number to info@staingard.co.uk and i will look into this for you. Thanks.
First class service.
Job very well done, very satisfied, technician very polite and friendly, also very efficient.
April 5, 2024
Unprompted review
Reply from Staingard
Dear Alex
Thank you for taking the time to leave such positive feedback.
Kind Regards
Staingard
Ink stain on armchair.…
The self selection of appointment worked well and a reasonable time slot of 08:00 - 13:00 allocated. A call to narrow down the arrival time would have been helpful, but the pleasant and polite technician swiftly identified the cause of the stain to the chair and was able to restore the fabric as new.
Overall a very satisfactory experience.
April 9, 2024
Unprompted review
THE WHOLE SERVICE FROM START TO FINISH…
THE WHOLE SERVICE FROM START TO FINISH WAS VERY FRIENDLY AND PROFFESIONAL
March 26, 2024
Unprompted review
So easy to use
Great company, kept up to date with regular communication. The mechanic was fantastic, really friendly and professional. Highly recommend this service!
March 25, 2024
Unprompted review
Very poor quality of service
Very poor quality of service, claims online, wich is impossible to get. I ask for the cleaning my sofa and found very difficult to put claim. They not able to help me with this simple procedure.
March 19, 2024
Unprompted review
Excelent technician
Really experienced Technician attended & worked a miracle with our table. Derek is a real craftsman, really helpful & a top chap.
March 13, 2024
Unprompted review
The importance of first contact
My initial contact was with a very unpleasant lady who was no help whatsoever. I did some research and emailed the CEO, who passed my claim to a senior member of staff, Ms R. O’REILLY, who couldn’t have been nicer and guided us through to getting our claim sorted….the company need someone like her as first point of contact to give a good impression of the company. The matter has been sorted, just waiting the arrival of cheque the all will be well with the world.
February 15, 2024
Unprompted review
Very friendly & efficient service.
Very friendly & efficient service.
March 11, 2024
Unprompted review
Absolutely superb very professional…
Absolutely superb very professional punctual and friendly would highly recommend the service
February 22, 2024
Unprompted review
No poInt in giving a detailed review…
No poInt in giving a detailed review nothing will change or improve.
February 20, 2024
Unprompted review
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