Terrible company There So called technician has left a 15x19inch water stain on my mattress And because I would not let any so called technician wet my mattress through again my official compla... See more
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See what reviewers are saying
We had some warranty work on a couch that was and issue for a long period of time. The first attempt by the technician was subpar work. However Carlos was dispatched this time and he did sine great wo... See more
I give this company a 5 star as I found Ben the service cleaner as being polite, friendly, professional in his duties and respectful. He carried out a service clean on my brand new carpet that I'd r... See more
Arrived as stated on phone call Did job quickly and efficiently and answered our questions The replacement seat cover fitted well and blended exactly with the sofa Only criticism would be had to wa... See more
Company details
Information provided by various external sources
Staingard is widely acknowledged as the leader in the supply of the best products for the protection, cleaning, repair and care of all furniture types including Leather and Fabric Upholstery, Carpets, Wood and Glass furniture and beds. With technicians strategically located all over the UK we are able to a provide fast and effective customer response to delivering a professional on-site furniture repair service.
Contact info
Unit 9, Waverton Business Park, CH3 7PD, Chester, United Kingdom
- 01244 888658
- sales@staingard.co.uk
- staingard.co.uk
4.4
Excellent
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
Very efficient service in removing a coffee stain from my sofa. Quick response to arrange an appointment after I filled in the form. I was advised by text of the time when the technician, James, would arrive. James was very police and helpful. James did a great job in removing the stain from my sofa.
February 20, 2024
Unprompted review
Communication prior to the technician’s…
Communication prior to the technician’s visit was excellent and the technician was polite, efficient and very skilled. He showed me the sofa frame repair before re-fitting the under-cover and he had done an excellent, tidy job. I was very impressed.
February 15, 2024
Unprompted review
Really good service
Really good service: got a quick sate, tech arrived on time (good info re arrival) and stain sorted! Thank you!
February 9, 2024
Unprompted review
Fuss-free and easy
Fuss-free and easy, kept us informed every step of the way and it was super easy to resolve our repair/replacement. We where very happy with the results and the staff where very kind and helpful. They did exactly what they said they would and its great to see you can rely on this cover.
January 16, 2024
Unprompted review
Speedy response and successful outcome.
February 7, 2024
Unprompted review
A very quick and helpful service
January 30, 2024
Unprompted review
Excellent service
Excellent service from admin and visiting technician.
January 29, 2024
Unprompted review
Brilliant young man Mathew
Brilliant young man Mathew, he was very nice to deal with & did a great job
January 24, 2024
Unprompted review
Claire my technician was great
Claire my technician was great. Very efficient,very tidy,very personable. After an initial mix up over the replacement delivery (hence only 4 stars) everything turned out great. Thank you.
January 22, 2024
Unprompted review
Sofa Repair
Employee was very polite, professional and explained exactly what was going to take place and end result was superb
January 19, 2024
Unprompted review
Very efficient repair carried out
Very efficient repair carried out
However,Fabb Furniture the supplier were far from good.They eventually supplied a new hide cover,after much chasing(2 years ).
January 18, 2024
Unprompted review
Engineer was friendly and and explained…
Engineer was friendly and and explained everything
January 17, 2024
Unprompted review
The company was efficient and…
The company was efficient and responsive. A pleasure to deal with.
January 8, 2024
Unprompted review
Straightforward and quick response
New recliner chair sustained a very visible stain over Xmas but once contacted and photos submitted the process was quite smooth and straightforward with agent attending quite quickly
January 12, 2024
Unprompted review
Long winded repair.
A very long winded, drawn out repair. The engineers are a mixed bunch, one who needs some serious Customer Service training! 6 months from our initial phone call we have a repaired sofa.
January 9, 2024
Unprompted review
Replacement seat coverArrived as stated on phone call
Arrived as stated on phone call
Did job quickly and efficiently and answered our questions
The replacement seat cover fitted well and blended exactly with the sofa
Only criticism would be had to wait 15wks to receive the seat cover and suggested we could fit when undoubtedly a job for a technician
January 9, 2024
Unprompted review
Excellent communications throughout,
Excellent communications throughout,
Fast tech visit appointment given
Technician was on time and carried out a speedy repair
with care and politeness
December 18, 2023
Unprompted review
Couldn't fix simple button problem
Recliner sofa failed. Technician visited but we were subsequently told that spare parts couldn't be sourced. A local firm has just fitted a new control button (had a bag full in his van). Diagnosed and fixed in 20mins!
January 13, 2023
Unprompted review
Technician was 5*
Technician was 5*. He know how to remove the stain and gave tips as to how to look after the table to help prevent future issues.
December 15, 2023
Unprompted review
Good response and great communication
Good response and great communication. Very professional technician and successful treatment.
December 13, 2023
Unprompted review
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