Starlight Beds Reviews 1,544

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 336 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, especially the mattresses, for their excellent quality and comfort, often exceeding expectations given the affordable prices. Many people highlight the quick and efficient delivery service, noting that items arrived promptly and were well-packaged. The overall ordering process is also described as easy and straightforward, with good communication regarding delivery updates. However, some people were dissatisfied with their order experience, citing issues such as lost parcels, delayed deliveries, or receiving damaged items. A few customers also found the mattresses to be uncomfortable or of low quality, contrary to the majority opinion.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the swift and quick delivery... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the great... See more

Order

Reviewers mention ambiguous feedback about order. Many customers found the ordering process easy and... See more

Price

Users describe positive interactions with price, consistently highlighting that products offer great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good mattress for the price. Very comfortable. Bought the Starlight Beds Silk Alpaca Blackstar Cashmere with Rebound Wool Cotton, 1000 Pocket Spring Mattress. Easy to handle in packaging and rei... See more

Rated 5 out of 5 stars

Very happy with the mattress. Our 6 year old grandson has now slept happily throughout the night on it, and an adult friend has also slept on it for 2 nights and felt comfy on it. It's a perfect opt... See more

Rated 5 out of 5 stars

Really nice comfortable mattresses (would have liked the pink edged one but out of stock!) Very quick delivery. Ordered two and very happy with them so grandparents ordered some as well for the kids,... See more

Rated 5 out of 5 stars

Fast effective delivery very good quilty and good for adults under 14kg.. Would recommend for the avarage below avarage and the high standard.. Value for money.. I will order another one and two for... See more

Company replied


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Store

About Starlight Beds

Written by the company

Introducing! Starlight Beds™

Every mattress is made to order, by hand and delivered directly to you

  • All mattresses are manufactured in the UK
  • No retail mark-up to save you money
  • Over 25,000 customer reviews on Amazon
  • Rolled and boxed mattresses for easy carrying
  • Free UK delivery on all beds and mattresses

Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.

Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.

We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.

We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.

Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great product

Great product, price and excellent customer service

June 2, 2025
Starlight Beds logo

Reply from Starlight Beds

Hi Sam,

Thank you for your fantastic review.

We’re delighted to hear you were happy with the product, the price, and our customer service. Delivering quality, value, and great support is exactly what we aim for.

We truly appreciate you taking the time to share your feedback.

Kind regards,
Becky

Rated 5 out of 5 stars

I am so happy with the mattress I…

I am so happy with the mattress I brought my daughter thank you so much Starlight beds
Arrived quickly, great packaging, beautiful clean bouncy mattress

February 7, 2026
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Reply from Starlight Beds

Hi Louise,

Thank you so much for your lovely review.

We’re delighted to hear you’re so happy with the mattress for your daughter. It’s wonderful to know it arrived quickly, was well packaged, and that you’re pleased with the quality and comfort.

Thank you again for your kind words and support, we really appreciate it.

Kind regards,
Becky

Rated 5 out of 5 stars

Good value mattresses delivered really…

Good value mattresses delivered really promptly and well packaged. Would definately reccommend.

February 7, 2026
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Reply from Starlight Beds

Hi Karen,

Thank you for your great review.

We’re so pleased to hear you found the mattresses good value and that they were delivered promptly and well packaged. That’s exactly the level of service we aim to provide.

We truly appreciate your recommendation and your support, it means a lot to us.

Kind regards,
Becky

Rated 5 out of 5 stars

Price for the quality of the mattress…

Price for the quality of the mattress is exceptional and the delivery was so quick too - my daughter has slept like an angel every night!

January 20, 2026
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Reply from Starlight Beds

Hi there,

Thank you so much for your wonderful review.

We’re delighted to hear you feel the mattress offers exceptional value for the quality, and that it arrived so quickly. Most importantly, it’s lovely to know your daughter is sleeping well! That’s exactly what we hope for.

We really appreciate you taking the time to share your feedback.

Kind regards,
Becky

Rated 4 out of 5 stars

Arrived on the date promised.

Arrived on the date promised.
Nice quality mattress, comfortable, good value for money

February 5, 2026
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Reply from Starlight Beds

Hi Karen,

Thank you for your lovely review.

We’re really pleased to hear your mattress arrived as promised and that you’re happy with the quality, comfort, and value for money. That’s exactly what we aim to provide.

If there’s anything we could have done to make your experience a full 5 stars, we’d always welcome your feedback, we’re constantly looking to improve.

Kind regards,
Becky

Rated 5 out of 5 stars

Bed arrived when it was supposed to

Bed arrived when it was supposed to. Bed was in excellent condition. Good price. Wrapped for delivery well. Only issue was staples used to secure items were very difficult to remove.

February 2, 2026
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Reply from Starlight Beds

Hi Laine,

Thank you for your fantastic review.

We’re so pleased to hear your bed arrived on time, in excellent condition, and that you were happy with the price and packaging. We always aim to ensure our products are well protected during delivery.

We do appreciate your feedback regarding the staples and we’ll certainly take that on board, as we’re always looking at ways to improve the unboxing experience as well as the product itself.

Thank you again for your support, it’s greatly appreciated.

Kind regards,
Becky

Rated 5 out of 5 stars

Great affordable product and the…

Great affordable product and the delivery driver went above and beyond. Highly recommend.

January 13, 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Emily,

Thank you for your fantastic review.

We’re so pleased to hear you found the product affordable and that the delivery driver went above and beyond, we’ll be sure to pass that feedback on. It’s always great to know the whole experience, from order to delivery, made a positive impression.

We truly appreciate your recommendation and your support.

Kind regards,
Becky

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. Updated emails. Cheapest i found.

January 29, 2026
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Reply from Starlight Beds

Hi Kim,

Thank you for your great review.

We’re delighted to hear you were happy with the super-fast delivery and our email updates, and that you found us to be the best price around. Offering excellent value alongside efficient service is exactly what we strive for.

We really appreciate you taking the time to share your feedback.

Kind regards,
Becky

Rated 5 out of 5 stars

Quick and easy service and is of a good…

Quick and easy service and is of a good standard

January 26, 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Barry,

Thank you for your kind review.

We’re so pleased to hear you found the service quick and easy, and that you’re happy with the standard of the product. Providing a smooth experience alongside good quality is exactly what we aim for.

We really appreciate you taking the time to share your feedback.

Kind regards,
Becky

Rated 5 out of 5 stars

My dad loves the mattress he hasn’t had…

My dad loves the mattress he hasn’t had a great night sleep until he got it he’s so happy 😁

January 8, 2026
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Reply from Starlight Beds

Hi there,

Thank you so much for your lovely review.

We’re absolutely delighted to hear your dad is finally getting a great night’s sleep, that’s exactly what we hope our mattresses achieve. Knowing he’s so happy really means a lot to us.

Thank you for taking the time to share your feedback and for choosing us.

Kind regards,
Becky

Rated 5 out of 5 stars

Excellent mattress

Excellent mattress
Good value
Delivered on time
Kept informed

January 24, 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Ann,

Thank you for your great review.

We’re so pleased to hear you’re happy with the mattress and found it good value. It’s also wonderful to know it was delivered on time and that you felt well informed throughout the process.

We truly appreciate you taking the time to share your feedback.

Kind regards,
Becky

Rated 5 out of 5 stars

Delivery very quick and mattress great…

Delivery very quick and mattress great quality

January 20, 2026
Starlight Beds logo

Reply from Starlight Beds

Hi Jules,

Thank you for your lovely review.

We’re so pleased to hear your delivery was very quick and that you’re happy with the quality of the mattress. That’s exactly the experience we aim to provide.

We really appreciate you taking the time to share your feedback.

Kind regards,
Becky

Rated 5 out of 5 stars

Excellent

The mattress is excellent quality, the delivery was prompt and my son said it is very comfortable! I would buy from here again.

January 1, 2026
Rated 1 out of 5 stars

awful

Received the mattress no problem but the quality is absolutely terrible now i’m having to spend more on toppers to try and make then half decent for now, i have a 5 year old sleeping on one and a 2 year old in the other and both dip badly in the middle when they are in bed really disappointed had no choice but to keep as already put new beds together and got rid of the old ones honestly please don’t waste your money like i have

January 16, 2026
Unprompted review
Starlight Beds logo

Reply from Starlight Beds

Hi Jessica,

We are sorry to hear about the experience that you have had with our mattresses, and that they are dipping. Unfortunately, no order details have been attached to review, so we are unable to reach out to you directly regarding this. However, if you would still like to get this sorted, please email us on help@starlightbeds.co.uk and we can get this issue investigated.

Kind Regards,
Megan

Rated 1 out of 5 stars

No reply from customer service

I bought the wrong size matress, emailed them to send back to swap have heard nothing back

December 29, 2025
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Reply from Starlight Beds

Hi Tristan,

We are very sorry that you did not get a reply to your email. Upon looking in our email inboxes, I cannot seem to find anything with your order number or email address that is attached to this review.

If you could please reach out to us with your order number on help@starlightbeds.co.uk we will be able to help with getting a return in place for the item if you still wish.

Kind Regards,
Megan

Rated 5 out of 5 stars

Silk Alpaca Blackstar Cashmere mattress

Very good mattress for the price. Very comfortable. Bought the Starlight Beds Silk Alpaca Blackstar Cashmere with Rebound Wool Cotton, 1000 Pocket Spring Mattress. Easy to handle in packaging and reinflated to original shape very quickly. Slightly on soft side of medium, but very supportive still and comfortable. Fast delivery.

January 21, 2026
Unprompted review

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