St Barts Finance Reviews 

476
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff for providing clear guidance throughout the entire mortgage journey. Reviewers consistently highlight the prompt communication and reassuring support, making complex financial decisions feel straightforward and manageable. However, some people mentioned that the procedure occasionally experienced unexpected bumps in the road or took a bit longer than originally planned. Despite these occasional delays during the house buying process, consumers remain extremely satisfied with the overall service and professional dedication. Reviewers express great confidence in the advisors and would readily recommend their reliable assistance to friends and family.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their exceptional helpfulness and... See more

Service

Reviewers mention positive feedback about service, highlighting that the entire process is managed... See more

Customer service

Customers report positive experiences with customer service, highlighting exceptional support and guidance... See more

Response time

People report positive experiences with response time, highlighting that support teams are always quick to... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is stress-free and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to Tom, April and Evie, without whom we would not have been able to purchase our new home. As first time landlords, Tom's expert advice to secure a Buy to Rent mortgage waa invaluab... See more

Rated 5 out of 5 stars

Being first time buyers we initially felt out of our depth and apprehensive about the whole process ahead of us. Mark was brilliant, his friendly and humorous nature made us feel at ease straight aw... See more

Rated 5 out of 5 stars

This is not the first time I've used St Barts & once again their service, approach & professionalism has been excellent. Katie keeps you up to date on all progress, always takes the time to explain al... See more

Rated 5 out of 5 stars

Claire was fantastic, always available when we needed her, nothing was too much. Getting a mortgage is stressful but she took all the weight off our shoulders, a few properties fell through and there... See more


Company details

  1. Financial Consultant
  2. Building Society
  3. Financial Institution
  4. Insurance Broker
  5. Mortgage Broker

Written by the company

Set up in June 2009 by our Managing Director, Steve Bartholomew – St Barts has achieved substantial growth since its inception, managing to open a number of high street offices on the south coast, including a number with Yorkshire Building Society branches, with more in the planning. Steve Bartholomew states: ‘Our main aim is to provide a service to our clients that we would expect and want to receive ourselves. Customer services is 100% the most important part of this business – if this is not achieved, then we will not succeed’. Where the high street banks are shutting daily, we have branches that clients can simply walk into and receive advice. If we do not have a branch in your area, we can offer video meetings or over the phone - its completely up to you!


Contact info

5.0

Excellent

TrustScore 5 out of 5

476 reviews

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5.0

All reviews

(476)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

From a Very happy new home owner 🙂

Maria was amazing from beginning to end. She found the best interest rate possible for me. She kept me updated throughout the process.I will highly recommend her to anyone and I will be using her in the future. Can’t thank you enough

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

THANK YOU KATIE 🤍

As always we had an excellent experience working with Katie during my recent mortgage process. From start to finish, they were professional, knowledgeable, and incredibly supportive.

They took the time to answer all my questions, explained all my options clearly, and guided me through every step with patience.

Communication was always prompt, and she was proactive in keeping me updated throughout. I truly felt like I was in good hands the entire time.

Thanks to Katie, I was able to secure a great deal that fit my needs perfectly. I wouldn't hesitate to recommend them to anyone looking for reliable and trustworthy mortgage advice.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Tom Oliver

Tom Oliver was the most professional, empathetic and reliable broker I have ever had the fortune to deal with. He guided me through what was a particularly complicated procedure due to my own circumstances, and he completed the purchase on my new house. I cannot thank him enough and I would recommend him unreservedly.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

5 star service

We have been using James as our mortgage advisor since 2019 when we bought our first property and for all our renewals since and each time he has ensured the process has been as seamless as possible. This time he and Tom assisted us with our remortgage and buy to let purchase and we honestly are incredibly thankful for their hard work and assistance throughout. Purchasing and mortgaging properties can be a minefield so having a trusftul mortgage advisor helps makes the process a little less stressful. We would definitely recommend James and Tom if you are looking for a mortgage advisor and we will certainly be using them again when the time comes to renewing our mortgage

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. brad was very professional and more importantly, very understanding of the situation. i'm glad he was the one that handled my mortgage. thanks again brad

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

Not a care in the world

I have had my pension with St Bart’s for maybe 5 years the advisor I previously dealt with has now left however when ever I had a review with her she just wanted to get it over and done with as fast as possible she simply wasn’t interested.

I called the branch in Salisbury a month or so ago as I was thinking about going else where, I haven’t had a call back I even gave them a 1star google review a few weeks ago, they simple don’t care about there customers or how you will be able to retire.

I have no trust or belief in St Bart’s finance.

July 18, 2025
Unprompted review
St Barts Finance logo

Reply from St Barts Finance

Dear Mr. Jones,

Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. At St Barts Finance, we aim to provide a high standard of service, and we value the opportunity to address any concerns. We appreciated speaking with you recently to gain a clearer understanding of your experience.

As discussed, we did make several attempts last year to get in touch via phone, email, and letter, though it appears we were unable to connect. We also noted the meeting scheduled for 26th June 2024 was cancelled on your side. Regarding your recent enquiry in May, we’ve reviewed our records and confirmed your contact details to help ensure smoother communication going forward.

Rated 5 out of 5 stars

Excellent service- Thank you!

Katie was very helpful in ensuring I got the best deal available with rates changing regularly. She went over and above what I would expect of a mortgage advisor and I am delighted with the final deal she found for me. Thank you Katie.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Review for Sunny Gill at St Barts

We used Sunny Gill as our mortgage advisor/broker. Sunny was fantastic from start to finish. Unfortunately we had very bad luck with our house purchase process. In the end, the journey took us a number of years, with the first 3 houses falling through due to each seller withdrawing. As a result, we had to apply for a mortgage a number of times. This was complicated by our changing personal circumstances.

Throughout our journey, Sunny kept a cool head, and his calm presence and demeanour helped to ground us during some of our most difficult moments.

Sunny also demonstrated a wide range of relevant knowledge about both mortgages, and the property purchase process in general. This was invaluable to us, and we honestly couldn't have reached completion without him.

We'd like to thanks Sunny for his dedicated support throughout the process, and will not hesitate to recommend him to other buyers. Thank you.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from St Barts Finance

We had the absolute pleasure of working with St Barts Finance for the purchase of our first property, and we couldn’t be happier with the service we received. From start to finish, the entire team was professional, responsive, and incredibly supportive throughout a process that can often feel overwhelming.

A special mention and heartfelt thanks to Andrea Leoni, who handled our case with genuine care and diligence. Andrea’s expertise, patience, and attention to detail made all the difference, always keeping us informed, answering our many questions, and going above and beyond to ensure everything went smoothly.

The wider St Barts Finance team were also brilliant, each playing a part in making this journey feel seamless and stress-free. It’s rare to find a company that combines deep knowledge with such personal and approachable service.

We feel truly grateful for their help and couldn’t recommend them more highly to anyone looking to buy a property. Thank you, Andrea and team—you made a complex experience feel refreshingly simple!

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Rachel Lines is exceptionally helpful!

I have just purchased my first property and the support from Rachel Lines has been amazing. From our first conversation she was so helpful and understanding of my situation and was always willing to explain things which didn’t make sense to a first time buyer like myself. She’s been exceptionally helpful with sorting everything out and getting the best rate possible for me.
Rachel also kindly recommended solicitors for me who have been able to complete the whole process within 3 months!

I can’t stress enough how helpful, friendly and knowledgeable Rachel has been and I wouldn’t hesitate for a moment to recommend Rachel and St Bart’s Finance to anyone looking for support with the mortgage process! Thank you so much Rachel!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service, thanks Claire!!!

Claire has sorted multiple mortgages out for me over the years, and has even completed other people's mortgages after I recommended her to them. Her communication is 10/10 and she's always available to respond to any questions, she always puts maximum effort in and gets the best product for me. She goes above and beyond consistently. Claire has given me the confidence and support to get a few mortgages as I didn't have a clue where to start before liasing with her. I wouldn't be where I am without her support and efforts. Thank you so much Claire. I wouldn't go to anybody else for this service, you are truly worth your weight in gold and an asset to wherever you work!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Really happy with St Barts

Really happy with St Barts. We worked with Claire who was excellent; really helpful and responsive. Everything was explained clearly. Would highly recommend.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

I have always found Simon Professional

I have always found Simon Professional, helpful and friendly.

He is unbiased and gives the best advice and most suitable for me.

I trust him implicitly, he also has a good sense of humour.

I would would recommend him as the best financial adviser I have come across.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service - Highly recommend

We are so thankful to have had Maria guide us through the mortgage process. From our very first conversation, she was incredibly friendly and approachable and what really stood out was how informative and clear she was throughout. Every step was explained in detail, no question was ever too small, and we always felt fully informed before making any decisions. Maria took the time to understand our needs and found us a mortgage that worked perfectly for our situation. As well as this Maria was able to help us organise the relevant insurances so everything was in place ready to go in order for us to complete on our property purchase.

The whole experience was smooth and stress-free, and that’s entirely thanks to the time, care, and effort Maria put in.

We wouldn’t hesitate to recommend Maria and St Bart's Finance to anyone looking for trustworthy and expert mortgage and financial advice!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Faultless service

Used St Bart’s several times now for re-mortgaging and would fully recommend them. Darren and Richard are always incredibly helpful, knowledgeable and quick to respond.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Service Par Excellence

St Barts is a pleasure to deal with on anything related to mortgages and financial advice. The team is thorough, totally professional and gears advice to the individual needs/profile of a client.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Katie Hartley is highly recommended

Katie Hartley was helpful, friendly and knowledgable. She managed to get us a fantastic rate on our remortgage and kept on top of rate drops in the months leading up to the lock-in date, to make it even better. Katie was swift to reply to any queries and was very adept at explaining everything to us. I cannot recommend her more highly.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with Charlotte . They were incredibly swift in responding to any questions I had and always made sure I was kept in the loop throughout the process. Their advice was thoughtful, clear, and genuinely helpful, which made the entire mortgage application much less stressful. I truly appreciated their professionalism and how easy they made everything feel. Highly recommended!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Working with Charlotte for the purchase…

Working with Charlotte for the purchase of our house was such an amazing experience, she was patient and very welcoming, always ready to help, she made experience so seamless. Even when we had a frustrating situation, she was helpful through it all.

February 27, 2025
Unprompted review

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