The store has excellent customer service! I received responses to multiple requests of mine within a few hours each time (despite the time difference). Aside from being prompt, the responses wer... See more
Company replied
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The products are great. Amazing craftmanship. But one thing outstanding was how smooth the delivery was, even though it came from another country. And the customer service. I got reply instantly. The... See more
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Great reactivity from the team, shipping is super fast. I had to return an article and I received a response really fast and also my reimbursement. The bracelet is of great quality and exactly like it... See more
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We had some questions about the bracelet. They provided excellent assistance and were able to resolve the issue under warranty. The service and customer-friendliness deserve high praise and a solid 10... See more
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Company details
Written by the company
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Contact info
Pathoekeweg 120G, 8000, Brugge, Belgium
- service@steelandbarnett.com
- steelandbarnett.com
4.4
Excellent
430 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exactly what we were looking for!
Came across you on the internet and loved your products. Immediately ordered three men’s leather bracelets. They were shipped quickly and arrived as stated. The colors are great and the hardware is beautiful. My husband loves them! And as a bonus, a very reasonable price point.
July 5, 2024
Reply from Steel & Barnett
Hi Kim,
Thank you for your fantastic review! We are delighted to hear that you are satisfied with the colors and quality of our leather bracelets. It's wonderful to know that your husband loves them. We always strive to offer our products at a reasonable price. Thank you for your support and trust in our products!
Joska - Happy Department
Product expected to be from your pics
Product expected to be from your pics. Perfect size according to chart.
July 11, 2024
Reply from Steel & Barnett
Hallo,
Bedankt voor je review! We zijn blij te horen dat het product aan je verwachtingen voldoet en dat de maat volgens de maattabel perfect is. Veel plezier met je aankoop!
Als je nog vragen hebt, aarzel dan niet om contact met ons op te nemen.
Joska - Happy Department
I received a discount of 10% on my next…
I received a discount of 10% on my next order, bit there is no code or anything that i can use to check out.
July 8, 2024
Reply from Steel & Barnett
Hi Sven,
Thank you for your message! It seems that the discount code wasn’t automatically provided. If you would still like to receive the code, feel free to send me an email at service@steelandbarnett.com. I’ll be happy to assist you further.
Joska - Happy Department
There was a shipping problem with FedEx…
There was a shipping problem with FedEx and your customer service resolved it and got back to me in a timely manner.
July 1, 2024
Reply from Steel & Barnett
Thank you for your review! We’re glad to hear that you’re pleased with our customer service and that we could quickly assist you with the FedEx shipping issue. We always strive to provide prompt and efficient solutions.
If you have any more questions or need further assistance in the future, please don’t hesitate to reach out to us.
Joska - Happy Department
North American returns are pricey
The product is fine, but with products such as this, proper sizing can be risky. If they are going to sell in North America they should be set up to take returns here rather than having to ship products all the way back to Belgium.
July 15, 2024
Unprompted review
Reply from Steel & Barnett
Hallo Greg,
Thank you for your feedback. We understand that determining the right size can be challenging, especially with international orders. We appreciate your suggestion and are currently looking into options to make returns easier.
Joska - Happy Department
Great services!
Great services!!
I had an issue with a bracelet and they send me a new one without any difficult questions. That is the solution I like👍🏼
July 11, 2024
Reply from Steel & Barnett
Hi Ron,
Thank you for your kind words! We are happy to hear that we were able to resolve the issue with your bracelet quickly and without any problems. Your satisfaction is my priority
Joska - Happy department
Very quick and friendly responsiveness…
Very quick and friendly responsiveness to questions and offer solutions.
July 11, 2024
Reply from Steel & Barnett
Hi Cherie, Thanks for your feedback! We aim to respond quickly and helpfully to all queries and provide effective solutions where possible. Your satisfaction is important to us and we are happy that we could help you quickly.
Joska - Happy Department
Reply from Steel & Barnett
Thank you for your awesome review! We're thrilled to hear that you love the bracelet.
Best regards,
Joska - Happy Department
Reply from Steel & Barnett
Hello Carla,
Thank you for your positive feedback! We're glad to hear you appreciate our responsiveness and service.
Best regards,
Joska - Happy Department
Reply from Steel & Barnett
Hello Taco,
Thank you for your review! We're glad to hear you had a great experience despite the logistical problems.
Best regards,
Joska - Happy Department
Very quick delivery.
Very quick delivery.
Easy to use the website and was kept updated regarding dispatch and ETA.
June 3, 2024
Reply from Steel & Barnett
Hello Hugh,
Thank you for your enthusiastic response! We are pleased to hear that you are satisfied with the fit and appearance of our products.
Best regards,
Joska - Happy Department
Reply from Steel & Barnett
Hey Dominique,
Thank you for your nice review
Joska - Happy Department
ordering and shipping was fast.
May 21, 2024
Reply from Steel & Barnett
Thank you for your positive review! We're glad to hear that the ordering and shipping process was quick.
Joska - Happy Department
Great service
June 12, 2024
Reply from Steel & Barnett
Hello Alex,
Thank you for your kind words! We're glad to hear you were satisfied with our service.
Joska - Happy Department
The delivery of the bracelet was…
The delivery of the bracelet was slightly delayed due to its international origin from Belgium. Nonetheless, I am thoroughly impressed with its quality and value, acquired at an exceptional price. I am delighted with my new acquisition. 😍
May 15, 2024
Reply from Steel & Barnett
Hello Mikael,
Thank you for your patience and understanding with the delivery.
We're glad to hear that you're impressed with the quality and value of the bracelet.
Enjoy your new acquisition! 😍
Joska - Happy Department
Customer service
Customer service thoroughly supported my return item and refund process. Very helpful and courteous. The items I received are great.
May 6, 2024
Reply from Steel & Barnett
Hello Larry,
Thank you for your positive feedback! We are happy to hear that you are satisfied with our customer service and the items you received. Enjoy!
Joska - Happy Department
Fast and accurate follow-up !
Fast and accurate follow-up !
Thanks to Joska from The Happy Department, I became Inne the Happy Customer.
May 24, 2024
Reply from Steel & Barnett
Thank you for your review! We are happy to hear about the quick and accurate follow-up. Joska from The Happy Department is happy that she has made you, Inne, a satisfied customer. ;-)
Joska - Happy department
Very nice bracelet
Very nice bracelet, great customer care & service as well. I own 2 of their bracelets.
May 13, 2024
Reply from Steel & Barnett
Hey Jim,
Thank you for your wonderful review!
It’s fantastic to hear that you’re happy with both our bracelets and our customer service.
Enjoy your bracelets!
Joska - Happy Department
Reply from Steel & Barnett
Thank you for your positive review! We're pleased to hear you appreciated our communication.
Joska - Happy Department
Reply from Steel & Barnett
Thank you for your positive review! We're glad you're happy with our product. Enjoy!
Joska - Happy Department
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