I recently used Step Legal Solicitors to handle the simultaneous sale of my old shared ownership house and the purchase of my new build shared ownership house. Anyone who has done this knows, the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
To anyone reading this review I would highly recommend Step Legal for house moves. Lauren Williams and her team made the process as easy as possible and provided a very expedient service. They were ea... See more
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I would recommend Step Legal Solicitors if you are looking to make a will. Shabana the wills expert was very helpful with the drafting of the wills for myself and my partner, and the price we were quo... See more
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My experience has been excellent from the very beginning when Dominic agreed to take our case on. From the start communication was 10/10 always kept informed either by phone or email of what was happe... See more
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Company details
Written by the company
If you have been involved in an accident and have suffered from a personal injury, or have have received negligent treatment from a Medical professional then contact our expert solicitors to make a claim for compensation. We deal with all sorts of accident claims from Road Traffic accidents, Workplace accidents and Public liability. Our specialist solicitors are also able to assist you if you are considering buying or selling a property. Feel free to contact us for further information.
Contact info
213 Nantwich Road Crewe, CW2 6DA, Cheshire, United Kingdom
- 01270254064
- enquiries@steplegal.co.uk
- steplegal.co.uk
4.9
Excellent
533 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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First Time Homebuyer
I used Step Legal for purchasing my first home and couldn’t have chosen a better solicitor. Olivia guided me through the whole process, kept me up to date every step of the way and always responded straight away to me. Really grateful for the brilliant customer service, would definitely recommend.
June 14, 2024
Unprompted review
Reply from Step Legal Solicitors
Hi Laura
Thank you for taking the time to leave a feedback. We are delighted that you 'couldn't have chosen a better solicitor'. This makes us very proud of our team and their brilliant customer service.
We look forward to being of service to you, your family friends and anyone that you recommend!
Best wishes,
Customer Experience Team
Definitely Recommend
Very pleased with all the work and attention that was given to help us in our house move. Olivia and her team were quick and responsive to all our requests. We definitely would recommend them for their professional but personal approach to all our needs.
June 7, 2024
Unprompted review
Reply from Step Legal Solicitors
Dear Noeleen
Thanks for taking the time to leave us your feedback.
It's great to know that our Olivia and the team were quick and responsive to all your requests. We are delighted that you would recommend our team for their professional and personal approach.
Best wishes,
customer Experience Team
Very efficient and excellent…
Very efficient and excellent communication from start to finish. Fast replies and overall good service.
June 7, 2024
Unprompted review
Reply from Step Legal Solicitors
Dear Sian
Thank you so much for your lovely review. We are very happy that you experienced very efficient and excellent communication from start to finish.
Best wishes,
Customer Experience Team
Excellent Conveyancing Services
Step Legal managed the sale of my property and purchase of a new one with my partner. There were some complicating factors including various types of funds and extra legal documents we requested to be drafted.
The whole team at Step Legal worked well together to complete our purchase as painlessly as possible. They were prompt and I rarely had to chase anything. When I did have a question it was answered clearly and in terms I could understand.
The solicitor in charge of our case was Olivia Hargreaves who was fantastic, easy to talk to and very efficient.
I would wholeheartedly recommend Step Legal if you are searching for conveyancing services.
June 5, 2024
Unprompted review
Reply from Step Legal Solicitors
Dear William
Thank you for taking the time to leave a feedback and to award us with 5 Stars!
We are delighted to hear that Olivia was fantastic, easy to talk yo and very efficient! We will certainly pass your review on to Olivia.
Thank you for placing your trust in Step legal and we look forward to being of service to you in the future.
Best wishes,
Customer Experience Team
Thanks Amy…
Amy has been a great help from the start of my claim right up until the end. She made the whole process straightforward and easy to follow.
May 8, 2024
Reply from Step Legal Solicitors
Dear Lou
Thank you for taking the time to leave a review and awarding us with 5 Stars! We are delighted that Amy has been a great help and made the whole process straightforward and easy for you.
Best wishes,
Customer Experience Team
Brilliant service both buying and…
Brilliant service both buying and selling. Nothing too much trouble.
February 15, 2024
Reply from Step Legal Solicitors
Dear Alison
Thank you for taking the time to award us with 5 Stars and describing our service as 'brilliant' for both buying and selling.
Best wishes,
Customer Experience Team
Fast and Efficient
I have used Step Legal for the purchase of 3 properties over the last couple of years and they have always completed the transactions fast and efficiently. My go to firm for property conveyancing.
April 11, 2024
Reply from Step Legal Solicitors
Dear Louise
Thank you so much for your kind feedback and making our firm your 'go to firm for property conveyancing'.
Best wishes,
Customer Experience Team
Olivia has been amazing!
Olivia has been amazing, if your after a solicitors who responds to every query, provides reassurance and just all around 5 star then look no further then step legal. I would use them time and time again!!
April 30, 2024
Unprompted review
Reply from Step Legal Solicitors
Hi
Thank you for taking the time to leave your review.
We are delighted to hear that Olivia has been amazing!
We will pass your review on to Olivia who's face no doubt will light up because of your kind words. Our team work so hard and it is so lovely to receive appreciation.
Thank you for placing your trust in Step legal and we look forward to being of service to you in the future.
Best wishes,
Customer Experience Team
Step Legal....Hard To Beat
So glad to have chosen Step Legal Solicitors for my recent damages claim. A difficult case where the opposing party denied all liability but they supported me every step of the way.
Always easy to talk to and quick to respond to any difficulty Mr Hussain and the team were polite and professional at all times.
Very happy with the settlement and super quick. Highly recommended.
April 25, 2024
Reply from Step Legal Solicitors
Dear Richard
Thank you for taking the time to leave your review.
We are delighted to hear that you have won your case and that you have received a great service from our Team and described them as polite and professional at all times.
We will pass your review on to Mr Hussain who will all be delighted to read this review.
Thank you for placing your trust in Step legal and we look forward to being of service to you in the future.
Best wishes,
Customer Experience Team
ABID HUSSAIN IS MASTERFUL.
ABID HUSSAIN IS MASTERFUL.
HIS DILIGENT AND PASSIONATE APPROACH TO MY CASE WAS A JOY TO BEHOLD.
TO RECEIVE SUCH IMMEDIATE RESPONSE AND ADJUDICATION WAS AMAZING.
FINALLY NOW I HAVE HOPE.
CSDS
April 22, 2024
Unprompted review
Reply from Step Legal Solicitors
Dear Sara
Thank you so much for taking the time to post a review and to award us with 5 Stars!
Our Abid Hussain will be delighted to read your kind comments and on behalf all of our team we wish you so much success.
Best wishes,
Customer Experience Team
First Home Purchase
We recently completed the purchase of our first home using Step Legal. Olivia Hargreaves was our solicitor and we had an excellent experience working with her (and the rest of the team). Olivia was very thorough and responsive the whole way through and made sure we were kept informed. I would highly recommend Step Legal to anyone looking to buy a home.
Thank you Olivia and team.
April 16, 2024
Unprompted review
Reply from Step Legal Solicitors
Dear Eoghan
Thank you for taking the time to leave your review.
We are delighted to hear about the 5* service you received from Step Legal, especially from Olivia.
We strive to provide exceptional experience so it is fantastic to know that Olivia was thorough and responsive, and kept you updated throughout.
We will certainly pass on your kind comments to Olivia.
Thank you for choosing Step Legal and please do not hesitate to contact us if there is anything we can assist you with further.
Best wishes,
Client Experience Team
Excellent Service
Following an incident, I had a great experience with Step Legal from start to finish. Their communication was great and also their explanations as to how they were to proceed with assisting me following the incident. Will always highly recommend!
April 19, 2024
Unprompted review
Reply from Step Legal Solicitors
Dear Jon
Thank you for taking the time to leave your review.
We are pleased to hear that you had a great experience from start to finish from our Team. One of our aims is to always exceed expectations.
Thank you for placing your trust in Step Legal and for recomending us.
Best wishes,
Customer Experience Team
Great service from all the team
Great service from all the team I dealt with at Step Legal (Olivia, Rachel, Shehbaz, Adam) when purchasing my property. Very diligent and fast responses always keeping me updated. Highly recommended and I wouldn't hesitate to use them again.
April 17, 2024
Unprompted review
Reply from Step Legal Solicitors
Dear Jon
Thank you for taking the time to leave your review.
We are pleased to hear that you have received a great service from our Team and described it being very diligent and fast responses.
We will pass your review on to Olivia, Rachel, Shehbaz and Adam who will all be delighted to read this review.
Thank you for placing your trust in Step legal and we look forward to being of service to you in the future.
Best wishes,
Customer Experience Team
Fantastic Service
Olivia and the team at Step Legal were fantastic every step of the way during our land sale. Emails and calls were always dealt with promptly and professionally. We couldn't recommend them highly enough.
April 10, 2024
Unprompted review
Reply from Step Legal Solicitors
Dear Amy
Thanks for taking the time to leave us your feedback.
It's great to know that our Olivia and the team were fanatastic every step of the way during your land sale. We are delighted that Emails and calls were always dealt with promptly and professionally.
I will pass your review onto Olivia who I am sure will be happy to receive. Thanks for choosing to work with Step Legal and appreciate your support and recomendation.
Best wishes,
customer Experience Team
Brilliant all round!
Communication was superb - could speak to the solicitor at any time, emails were literally responded to within minutes. Nothing was too much trouble. Would highly recommend.
April 4, 2024
Reply from Step Legal Solicitors
Dear Steven
Thank you for taking the time to leave your review.
At Step Legal we aim to exceed expectations and to provide the best possible service so it is great to know that our team delivered such a positive experience.
Thank you for contacting Step Legal and for recommending our services to others, we are truly thankful. Please don't hesitate to contact us should you require further assistance in the future.
Best wishes,
Customer Experience Team
Professional
Professional, friendly and helpful team. Made the process of buying our house simple and stress free.
Would definitely recommend.
March 11, 2024
Reply from Step Legal Solicitors
Dear Elizabeth
Thank you for taking the time to leave your review and to award us with 5 stars!
We aim to exceed expectations and are deligheted that our team have delivered to provide the best possible service so it is great to know that our team was professional, friendly and helpful.
We will pass on your kind comments to the team who will no doubt be pleased to read your review.
Thank you for contacting Step Legal and for recommending our services to others, we are truly thankful. Please don't hesitate to contact us should you require further assistance in the future.
Best wishes,
Customer Experience Team
Glad I was not with my sellers solicitors!
Honest. Fast. Went the extra mile. Empathetic. Patience. Very knowledgeable. Compassionate. Kind. Able to simplify. Very proffessional.
March 25, 2024
Reply from Step Legal Solicitors
Dear Lauren
Thank you for taking the time to leave your review and awarding us with 5 stars!
At Step Legal we aim to exceed expectations and to provide the best possible service so it is great to know that our team went an extra mile and were emapthetic, patient, very knowledgeable and compassionate.
Thank you for contacting Step Legal, we are very thankful. Please don't hesitate to contact us should you require further assistance in the future.
Best wishes,
Customer Experience Team
Excellent service and extremely helpful…
Excellent service and extremely helpful throughout
March 22, 2024
Reply from Step Legal Solicitors
Dear Diane
Thank you for taking the time to leave your review.
At Step Legal we aim to exceed expectations and to provide the best possible service so it is great to know that our team delivered excellent service and were extremely helpful throughout.
Thank you for contacting Step Legal. Please don't hesitate to contact us should you require further assistance in the future.
Best wishes,
Customer Experience Team
Unparalleled Professionalism
Unparalleled Professionalism!
Having worked with Olivia and the team on our sale/purchase for almost 4 months, I cannot rate them highly enough.
Responsive to emails, calls and requests, as well as being compassionate and understanding when ultimately the deal fell through.
Step Legal will be our go-to for all future conveyancing matters.
March 25, 2024
Unprompted review
Reply from Step Legal Solicitors
Dear Rob
Thank you for taking the time to leave your review.
We are delighted to hear about the 5* service you received from Step Legal, especially from Olivia and her team!
We strive to provide exceptional experience so it is fantastic to know that you have described your experienece as 'Unparalleled Professionalism!'
We will certainly pass on your kind comments to Olivia who will be delighted to read your comments.
Thank you for choosing Step Legal and are over joyed to hear that Step legal will be your go-to for all your future conveyancing matters :-)
Best wishes,
Client Experience Team
Extremely grateful
Excellent service from the moment I walked into the office off the street. I was given a completely honest upfront picture of what to expect and exactly how much the fee was going to be. I truly feel that Anna Rushton achieved the best possible outcome for me, and for this I am extremely grateful.
March 20, 2024
Unprompted review
Reply from Step Legal Solicitors
Hello
Thank you for taking the time to leave your review and awarding us with 5 Stars!
We are delighted that you experienced an excellent service and given an honest and up front service.
You have described our Anna Rushton as achieving the best possible outcome for you.
Please don't hesitate to contact us should you require further assistance in the future.
Best wishes,
Customer Experience Team
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