Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... See more
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Review summary
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My sister has used the Orris & Ylang Ylang reed diffuser for years and everyone comments about the beautiful fragrance in her home. I have started using it too and I'm absolutely delighted with it. I... See more
Company replied
New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as... See more
Company replied
I’ve been really impressed by Stone Glow. I’d bought one of their candles in a garden centre and discovered that it was fantastic quality, lit easily, burned slowly and smelled amazing. I wanted to bu... See more
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Company details
Written by the company
With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.
Contact info
5 Lyon Road,, RM1 2BA, London, United Kingdom
- 020 8595 8878
- office@stoneglowcandles.co.uk
- stoneglowcandles.co.uk
4.4
Excellent
581 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Amazing smelling oils and great…
Amazing smelling oils and great customer service delivered by a staff member Adelina. Thanks for their quick responses and resolutions
October 23, 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Renne, Thank you for your amazing review! We’re so happy to hear that our customer service team was able to make your experience special.
Beautiful products that last
Beautiful products that last, amazing scents, efficient delivery and fantastic customer service. I received an incorrect item, the required item was dispatched within minutes of me emailing. Thank you Adelina-great customer service.
October 20, 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Sarah, we’re delighted to hear that our customer service team provided you with outstanding service. Also, we’re so happy to hear that you’re enjoying the quality of our products. We put a lot of effort into ensuring our products are made to last and provide value, so your feedback is really important for us.
Sadly, not good.
I purchased a Stone glow reed diffuser after smelling one at a friend's home which was beautiful. Sadly, when mine arrived it did not have the same power. All the reeds were used but after 6 days still hardly any aroma. I did contact their office but they said there was basically nothing wrong with the batch. This was definitely watered down. Never again.
October 2, 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Barney, our team has conducted a thorough investigation. We have meticulously reviewed all production records and quality control data associated with this specific batch. We can confirm that no issues or changes were found during the production process for the batch in question. All parameters were within our standard quality specifications. We always recommend the reed diffusers to be placed in an area with good air circulation, ensuring it is away from direct sunlight, heat, and drafts.
Fabulous fragrances
Fabulous fragrances. I have found that these reed diffusers last far longer than any others I have tried
October 12, 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Dear Nicola, thank you for such a glowing review! We’re so happy to hear that you’re enjoying the quality of our reed diffusers. We put a lot of effort into ensuring our products are made to last and provide value, so your feedback is highly valuable to us.
My parcel has not arrived
My parcel has not arrived , I have spoke to customer service and heard nothing back, apparently the evri delivery they use have received it but hasn’t delivered , that’s been since 11 days ago
September 29, 2025
Reply from stoneglowcandles.co.uk
Following up on our recent conversation, I'm pleased to confirm that the issue has now been resolved
_____________________________________________________________________________________
Dear Donna, your feedback is important to us so we are pleased to announce that we have selected Royal Mail as our courier partner moving forward to ensure that our lovely products are delivered promptly and arrive in excellent condition.
Reply from stoneglowcandles.co.uk
Dear Nicola, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Fast delivery
Fast delivery, my oils smell amazing. There was a small leak with one of my oils which I emailed about regarding a replacement, with a prompt reply they agreed they’d send a replacement for free. Adelina was so helpful with this. Thanks!
October 6, 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Annie, Thank you for your amazing review! We’re so happy to hear that our customer service team was able to make your experience special.
Really good customer service
Adelina was incredible in expediting my order. Brilliant products from Stoneglow and worth the money. The customer service is really freindly and professional. Many thanks
September 29, 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Gary, we’re delighted to hear that our customer service team provided you with outstanding service. Also, we’re so happy to hear that you’re enjoying the quality of our products. We put a lot of effort into ensuring our products are made to last and provide value, so your feedback is really important for us.
Extremely disappointed
Extremely disappointed! I have purchased frangipani with neroli and been quite pleased. However on purchasing two refills I wish I hadn’t bothered. What a waste of money, Hardly any scent at all! Even in a very small entrance porch which is enclosed. They are not cheap and these two refills are just so weak. They may well have just been expensive water.
September 12, 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Debbie, thank you so much for taking the time to leave a review, your feedback is highly valuable to us. Plese contact our Customer Service team at marketing@stoneglowcandles.co.uk to get this solved.
Well if you’ve not already experienced…
Well if you’ve not already experienced stoneglow products it’s time to try. The smells are amazing they last over 12 months for me, don’t put them in the window though. Packaging is first class. Made in the UK 😊
September 22, 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Been buying Stoneglow Sandlewood and…
Been buying Stoneglow Sandlewood and Patchouli reed diffuser for several years bought a refill from Stoneglow and there’s hardly any perfume seems watered down. Waste of money won’t be buying again. Time for a change
September 19, 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Pauline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us. If you contact our customer service team at onlineshop@stoneglowcandles.co.uk a member of our team will be able to review your case.
Excellent products as always
Excellent products as always, but let down by the slow delivery of their courier. I wish Stoneglow would use Royal Mail - it is far more reliable.
August 29, 2025
Reply from stoneglowcandles.co.uk
Hello, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Amazing scent
Have tried several reed diffusers in the past with disappointing results,I was recommended this company in a local gift shop.
I can definitely recommend them they look stylish and long lasting scent.
September 5, 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Michael, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
The fragrance from all my purchases has…
The fragrance from all my purchases has been long lasting and all smell divine.
I usually purchase another very well known brand but your is definitely better
August 29, 2025
Reply from stoneglowcandles.co.uk
Hello Elaine, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Damaged parcel
Unfortunately 2 items were smashed upon receipt. I have contacted the company and sent pictures. Awaiting a response. A swift response from customer services to say replacements are on their way
September 1, 2025
Reply from stoneglowcandles.co.uk
Hello Helen, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Reply from stoneglowcandles.co.uk
Hello Stephanie, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Really lovely candles.
Ordering to delivery was so straight forward. Received candles packaged well and a nice selection as usual .
Always order from Stoneglow as all the candles I’ve received burn well with a lovely fragrance .
August 29, 2025
Reply from stoneglowcandles.co.uk
Hello Moira, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Amazing products and always an amazing…
Amazing products and always an amazing service. Thank you 😊
August 29, 2025
Reply from stoneglowcandles.co.uk
Hello Wendy, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Lovely bundle from the unwanted…
Lovely bundle from the unwanted collection
Everyone was fab
August 29, 2025
Reply from stoneglowcandles.co.uk
Hello Jenifer, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Love the smell of Stoneglow Reed…
Love the smell of Stoneglow Reed diffusers, they last ages and the room smells amazing. I really like the Raspberry and Amber at the moment.
August 30, 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Caroline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
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