stoneglowcandles.co.uk Reviews 581

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, with many highlighting the beautiful and long-lasting scents of candles and diffusers. The customer service is frequently described as outstanding, with people appreciating the quick, efficient, and professional responses to their inquiries and issues. However, some people were dissatisfied with the delivery service, citing issues like delayed arrivals, damaged items, or packages being left in unsuitable conditions. Additionally, a few customers mentioned problems with their orders, such as candles with faulty wicks or diffusers that lacked the expected fragrance intensity.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the fantastic quality of the candles... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting that items like candles... See more

Delivery service

Users describe ambiguous interactions with delivery services. While many customers praise fast delivery, with... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting its amazing quality and... See more

Order

Customers had ambiguous experiences with order. While many reviewers praised the easy buying process, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... See more

Company replied

Rated 5 out of 5 stars

My sister has used the Orris & Ylang Ylang reed diffuser for years and everyone comments about the beautiful fragrance in her home. I have started using it too and I'm absolutely delighted with it. I... See more

Company replied

Rated 5 out of 5 stars

New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as... See more

Company replied

Rated 5 out of 5 stars

I’ve been really impressed by Stone Glow. I’d bought one of their candles in a garden centre and discovered that it was fantastic quality, lit easily, burned slowly and smelled amazing. I wanted to bu... See more

Company replied


Company details

  1. Candle Store
  2. Gift Shop

Written by the company

With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

581 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing smelling oils and great…

Amazing smelling oils and great customer service delivered by a staff member Adelina. Thanks for their quick responses and resolutions

October 23, 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Renne, Thank you for your amazing review! We’re so happy to hear that our customer service team was able to make your experience special.

Rated 5 out of 5 stars

Beautiful products that last

Beautiful products that last, amazing scents, efficient delivery and fantastic customer service. I received an incorrect item, the required item was dispatched within minutes of me emailing. Thank you Adelina-great customer service.

October 20, 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Sarah, we’re delighted to hear that our customer service team provided you with outstanding service. Also, we’re so happy to hear that you’re enjoying the quality of our products. We put a lot of effort into ensuring our products are made to last and provide value, so your feedback is really important for us.

Rated 2 out of 5 stars

Sadly, not good.

I purchased a Stone glow reed diffuser after smelling one at a friend's home which was beautiful. Sadly, when mine arrived it did not have the same power. All the reeds were used but after 6 days still hardly any aroma. I did contact their office but they said there was basically nothing wrong with the batch. This was definitely watered down. Never again.

October 2, 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Barney, our team has conducted a thorough investigation. We have meticulously reviewed all production records and quality control data associated with this specific batch. We can confirm that no issues or changes were found during the production process for the batch in question. All parameters were within our standard quality specifications. We always recommend the reed diffusers to be placed in an area with good air circulation, ensuring it is away from direct sunlight, heat, and drafts.

Rated 5 out of 5 stars

Fabulous fragrances

Fabulous fragrances. I have found that these reed diffusers last far longer than any others I have tried

October 12, 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Dear Nicola, thank you for such a glowing review! We’re so happy to hear that you’re enjoying the quality of our reed diffusers. We put a lot of effort into ensuring our products are made to last and provide value, so your feedback is highly valuable to us.

Rated 1 out of 5 stars

My parcel has not arrived

My parcel has not arrived , I have spoke to customer service and heard nothing back, apparently the evri delivery they use have received it but hasn’t delivered , that’s been since 11 days ago

September 29, 2025
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Reply from stoneglowcandles.co.uk

Following up on our recent conversation, I'm pleased to confirm that the issue has now been resolved

_____________________________________________________________________________________
Dear Donna, your feedback is important to us so we are pleased to announce that we have selected Royal Mail as our courier partner moving forward to ensure that our lovely products are delivered promptly and arrive in excellent condition.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, my oils smell amazing. There was a small leak with one of my oils which I emailed about regarding a replacement, with a prompt reply they agreed they’d send a replacement for free. Adelina was so helpful with this. Thanks!

October 6, 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Annie, Thank you for your amazing review! We’re so happy to hear that our customer service team was able to make your experience special.

Rated 5 out of 5 stars

Really good customer service

Adelina was incredible in expediting my order. Brilliant products from Stoneglow and worth the money. The customer service is really freindly and professional. Many thanks

September 29, 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Gary, we’re delighted to hear that our customer service team provided you with outstanding service. Also, we’re so happy to hear that you’re enjoying the quality of our products. We put a lot of effort into ensuring our products are made to last and provide value, so your feedback is really important for us.

Rated 2 out of 5 stars

Extremely disappointed

Extremely disappointed! I have purchased frangipani with neroli and been quite pleased. However on purchasing two refills I wish I hadn’t bothered. What a waste of money, Hardly any scent at all! Even in a very small entrance porch which is enclosed. They are not cheap and these two refills are just so weak. They may well have just been expensive water.

September 12, 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Debbie, thank you so much for taking the time to leave a review, your feedback is highly valuable to us. Plese contact our Customer Service team at marketing@stoneglowcandles.co.uk to get this solved.

Rated 5 out of 5 stars

Well if you’ve not already experienced…

Well if you’ve not already experienced stoneglow products it’s time to try. The smells are amazing they last over 12 months for me, don’t put them in the window though. Packaging is first class. Made in the UK 😊

September 22, 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Rated 1 out of 5 stars

Been buying Stoneglow Sandlewood and…

Been buying Stoneglow Sandlewood and Patchouli reed diffuser for several years bought a refill from Stoneglow and there’s hardly any perfume seems watered down. Waste of money won’t be buying again. Time for a change

September 19, 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Pauline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us. If you contact our customer service team at onlineshop@stoneglowcandles.co.uk a member of our team will be able to review your case.

Rated 4 out of 5 stars

Excellent products as always

Excellent products as always, but let down by the slow delivery of their courier. I wish Stoneglow would use Royal Mail - it is far more reliable.

August 29, 2025
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Reply from stoneglowcandles.co.uk

Hello, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Rated 5 out of 5 stars

Amazing scent

Have tried several reed diffusers in the past with disappointing results,I was recommended this company in a local gift shop.
I can definitely recommend them they look stylish and long lasting scent.

September 5, 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Michael, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Rated 5 out of 5 stars

The fragrance from all my purchases has…

The fragrance from all my purchases has been long lasting and all smell divine.
I usually purchase another very well known brand but your is definitely better

August 29, 2025
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Reply from stoneglowcandles.co.uk

Hello Elaine, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Rated 5 out of 5 stars

Damaged parcel

Unfortunately 2 items were smashed upon receipt. I have contacted the company and sent pictures. Awaiting a response. A swift response from customer services to say replacements are on their way

September 1, 2025
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Reply from stoneglowcandles.co.uk

Hello Helen, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Rated 3 out of 5 stars

Company is good

Company is good , good timing on the delievery

August 29, 2025
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Reply from stoneglowcandles.co.uk

Hello Stephanie, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Rated 5 out of 5 stars

Really lovely candles.

Ordering to delivery was so straight forward. Received candles packaged well and a nice selection as usual .
Always order from Stoneglow as all the candles I’ve received burn well with a lovely fragrance .

August 29, 2025
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Reply from stoneglowcandles.co.uk

Hello Moira, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Rated 5 out of 5 stars

Love the smell of Stoneglow Reed…

Love the smell of Stoneglow Reed diffusers, they last ages and the room smells amazing. I really like the Raspberry and Amber at the moment.

August 30, 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Caroline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

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