stoneglowcandles.co.uk Reviews 581

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, with many highlighting the beautiful and long-lasting scents of candles and diffusers. The customer service is frequently described as outstanding, with people appreciating the quick, efficient, and professional responses to their inquiries and issues. However, some people were dissatisfied with the delivery service, citing issues like delayed arrivals, damaged items, or packages being left in unsuitable conditions. Additionally, a few customers mentioned problems with their orders, such as candles with faulty wicks or diffusers that lacked the expected fragrance intensity.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the fantastic quality of the candles... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting that items like candles... See more

Delivery service

Users describe ambiguous interactions with delivery services. While many customers praise fast delivery, with... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting its amazing quality and... See more

Order

Customers had ambiguous experiences with order. While many reviewers praised the easy buying process, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... See more

Company replied

Rated 5 out of 5 stars

My sister has used the Orris & Ylang Ylang reed diffuser for years and everyone comments about the beautiful fragrance in her home. I have started using it too and I'm absolutely delighted with it. I... See more

Company replied

Rated 5 out of 5 stars

New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as... See more

Company replied

Rated 5 out of 5 stars

I’ve been really impressed by Stone Glow. I’d bought one of their candles in a garden centre and discovered that it was fantastic quality, lit easily, burned slowly and smelled amazing. I wanted to bu... See more

Company replied


Company details

  1. Candle Store
  2. Gift Shop

Written by the company

With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

581 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Website was easy to navigate

Website was easy to navigate. Found the product I was looking for with ease. Beautifully packaged refill for diffuser.

July 30, 2025
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Reply from stoneglowcandles.co.uk

Hi Holli, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Rated 3 out of 5 stars

Grapefruit &Mimosa fragrance oil

Love the smell of this fragrance oil but I couldn’t get it to come out until I punched holes into the dripper insert. It looks like it should have had three holes punched out but only one hole was punched so nothing would come out. I’ve bought three of these for presents so I have they won’t all have this problem. Nice smell anyway.

July 23, 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello, thank you so much for taking the time to leave a review, your feedback is highly valuable to us. Please contact our team at marketing@stoneglowcandles regarding your issue.

Rated 5 out of 5 stars

Good experience…

Great products well wrapped and speedy delivery all round good experience

July 14, 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Michael, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Rated 5 out of 5 stars

Orris & Ylang…A truly heavenly fragrance

My sister has used the Orris & Ylang Ylang reed diffuser for years and everyone comments about the beautiful fragrance in her home. I have started using it too and I'm absolutely delighted with it. I was surprised how quickly the fragrance filled my living room. This company's reed diffusers are far superior to others that I've used. I would highly recommend this company.

July 4, 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Rated 5 out of 5 stars

Fab fragrance

Always a great choice of products & good savings too.

June 4, 2025
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Reply from stoneglowcandles.co.uk

Hi Caroline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Rated 2 out of 5 stars

waitng for too long of my order…

waitng for too long of my order delivery. everytime i need to message rge support team then my order can be despatched.

June 5, 2025
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Reply from stoneglowcandles.co.uk

Hello Wen, we appreciate you taking a moment to share your experience. We typically dispatch orders within 1-3 business days. Following dispatch, our standard delivery service usually takes an estimated 2-4 days for your order to arrive. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.

________________________________________________________________________________________________
Dear Wen, your feedback is important to us so we are pleased to announce that we have selected Royal Mail as our courier partner moving forward to ensure that our lovely products are delivered promptly and arrive in excellent condition.

Rated 5 out of 5 stars

Stop scrolling and look at this company

I had never heard about this company until I received a Sea Salt diffuser for my birthday. And WOW it is gorgeous. I have spent a fortune on diffusers paying up to £45 a time. I now realise I have been paying for a ‘name’. The day after I bought a 500ml refill for all my diffusers. no word of a lie this saved me £180!!!! As one review mentions, delivery took a while due to the company closing for a week. But everyone deserves a break don’t they?? The website for very clear orders would not be processed for a week!! Once they returned my order was received within 5 days. So I feel this review was slightly unfair. I am so happy I found this company. Would highly recommend and will use again. This one diffuser made turning 50 worth it. Just wish my birthday points could have been added to my rewards account.

June 5, 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Sarah, we're overjoyed to see your review! It's fantastic to learn that our products have made a positive difference for you. Thank you for sharing your experience with us!

Rated 1 out of 5 stars

Unable to comment on quality of produts received Ordered several Reed diffusers a week…

Ordered several Reed diffusers a week ago and paid for these at the same time. Fair enough, there was a message saying that they were closed until today. due to staff holidays. It does not seen to an efficient way to run a business having eveyone off at the sane time? If this is the case, then perhaps they should not take orders unless they cannot fulfill them? I have purchased Stoneglow products previously from department stores so I know they are good quality but have not previously ordered on line before so am not able to comments on the quality of something I have yet to receive

June 2, 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Ernest, we appreciate you taking a moment to share your experience and your feedback is important to helps us improve our service. Our team recently took a short break to recharge before we begin our busy Christmas season. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.

Rated 5 out of 5 stars

Divine fragrances!

Definitely 5* I really appreciated the fantastic customer service. Delivery was fast.
They have a wide range of excellent value, 1st class luxurious products, the smells are divine.
Trust me you will not be disappointed

May 27, 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Val, we really appreciate you taking a moment to share your thoughts and we are glad you enjoy our lovely products. Your feedback is highly valuable to us.

Rated 1 out of 5 stars

Ordered the peony and gardenia diffuser…

Ordered the peony and gardenia diffuser after smelling it in a show home. The diffuser arrived unsealed no plastic wrap around the box itself and the mouth of the diffuser itself was unsealed. It doesn't smell nice at all. It's definitely not the same as the diffuser I smelled in the show home. Not sure why it was unsealed either and it felt as if I had been sent a diffuser that had been already opened and returned. I will not be ordering again.

May 22, 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Tindo, we appreciate you taking a moment to share your experience. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.

Rated 5 out of 5 stars

Wonderful customer service, Wonderful scents

I'm a returning customer, love the Keepsake candles and diffusers. Ordered a candle and then wanted to add to my order, which would allow free shipping. Contacted Stoneglow and Adelina at customer service obliged. Added the item, confirmed free shipping, refunded my original shipping costs. So impressed with the service I received and absolutely love the scents. Thank you Adelina

May 19, 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Diane, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Rated 5 out of 5 stars

I was delighted to receive lovely…

I was delighted to receive lovely products at a reduced price in the sale/seconds clearance

April 28, 2025
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Reply from stoneglowcandles.co.uk

Hello Diane, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Rated 5 out of 5 stars

Love love love these candles the…

Love love love these candles the fragrances are amazing. First time purchaser and will definitely be buying more

April 28, 2025
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Reply from stoneglowcandles.co.uk

Hi Lesley, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.

Rated 5 out of 5 stars

Totally transformed my opinion of Diffusers!

7 months ago I actually found a reed diffuser that I really liked, after literally years and years of 'yeuck'! It was Stoneglow Orris and Ylang Ylang and it has transformed my lounge from slightly old musty to utterly desireable in a 90year old house. Now, I've bought another, exactly the same for the guest room and bathroom and am happy.

November 10, 2024
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Jane, we're overjoyed to see your review! It's fantastic to learn that our product has made a positive difference for you. Thank you for sharing your experience with us!

Rated 5 out of 5 stars

Great offer on my favourite diffuser…

Great offer on my favourite diffuser refill. Prompt delivery. Well packaged.

April 28, 2025
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Reply from stoneglowcandles.co.uk

Hello Amanda, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Rated 2 out of 5 stars

Would free samples help?

Took a while to dispatch, though I appreciate the free gift. However the diffusers are very disappointing. I chose well reviewed items but none of the three (palo santo amber, orris ylang, sea salt oakmoss) produce a discernible fragrance at all (well, sea salt oakmoss a very faint one), compared with sandalwood patchouli and fougere vetiver, both of which are brilliant. Free samples would help make a better choice, maybe?

April 28, 2025
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Reply from stoneglowcandles.co.uk

Hello Jeffrey, we are sorry to hear that. Please contact our team at office@stoneglowcandles.co.uk regarding your issue.

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