Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My sister has used the Orris & Ylang Ylang reed diffuser for years and everyone comments about the beautiful fragrance in her home. I have started using it too and I'm absolutely delighted with it. I... See more
Company replied
New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as... See more
Company replied
I’ve been really impressed by Stone Glow. I’d bought one of their candles in a garden centre and discovered that it was fantastic quality, lit easily, burned slowly and smelled amazing. I wanted to bu... See more
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Company details
Written by the company
With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.
Contact info
5 Lyon Road,, RM1 2BA, London, United Kingdom
- 020 8595 8878
- office@stoneglowcandles.co.uk
- stoneglowcandles.co.uk
4.4
Excellent
581 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Gorgeous aroma
Efficient delivery and product gorgeous smell and long lasting aroma. Robust packaging product safely delivered.
April 30, 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.
Poor and customer service
Refill is very poor and not fit for purpose when we connected Stoneglow for a replacement or refund they were not interested and made very lame excuses.
In effect we paid £24 for a bottle of water. Avoid this company at all cost they have very poor products and even worse customer service
April 23, 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hi David, we appreciate you taking a moment to share your experience and your feedback is important to us. We take the quality of our products very seriously, all our fragrances are developed here in the UK with fragrance optimization as paramount, also the diffuser refill you have ordered features one of the most intense fragrances available in our product line. As discussed, as the product is in use we are unable to provide a replacement or raise a refund for your order. We would always recommend moving the diffuser to a new spot in your home, away from walls, to improve air circulation around the reeds.
Amazing smelling diffuser
Amazing smelling diffuser! Delivery prompt and packaged extremely well!
Definitely recommend diffusers. Best I've ever had!
April 8, 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Janice, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.
Great buy
A lovely subtle smelling room diffuser. Easy to order, quick delivery. Win win.
March 7, 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.
I have not received my order yet.
April 2, 2025
Reply from stoneglowcandles.co.uk
Hello Louise, we are sorry to hear that. Please contact our team at office@stoneglowcandles.co.uk regarding your issue.
Update: 10.04.2025 - This issue has been now resolved and the parcel has been successfully delivered.
I love the Stoneglow infusers and order…
I love the Stoneglow infusers and order some more on line. They look simple but elegant.
April 1, 2025
Reply from stoneglowcandles.co.uk
Hello Afghan, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.
I love the fragrances but could you…
I love the fragrances but could you make it easier to get the cap out of the diffusers please?
I really struggled this time and some of it ended up on me, the kitchen counter and the floor, even when using pliers!!
April 1, 2025
Reply from stoneglowcandles.co.uk
Hello Jane, thank you so much for taking the time to leave a review, we are so glad you enjoy our products.
Easy to order
Easy to order. Delivery really slow!!! Good job I wasn’t buying these for a gift. I do know the diffuser I ordered is absolutely lovely and would give that 5 stars though.
March 31, 2025
Reply from stoneglowcandles.co.uk
Hi Mary, we truly appreciate you sharing your thoughts with us and we deeply regret any inconvenience caused on behalf of Evri.
Sadly did not. Arrive
Sadly, my 2 purchases never arrived. My fault because I have recently moved house and although I changed address on my bank cards and added the new address as a first time user of stoneglow site, I ticked the box indicating
Delivery address same as card address (which it was but not according to apple pay ). Evri delivered to my old address and stoneglow response was ‘nothing we can do, your fault. One star as my experience was not good.
April 1, 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hi Tessa, we appreciate you taking a moment to share your experience and your feedback is important to us. Our team has confirmed that the parcel was delivered to the address specified when the order was placed, however as per our email sent to you, we have contacted Evri to inquire about this matter and we will provide you with updates as soon as we receive a response back.
Update 04.04.2025 - Following Evri's response, this issue has now been resolved.
___________________________________________________________________________________________
Dear Tessa, your feedback is important to us so we are pleased to announce that we have selected Royal Mail as our courier partner moving forward to ensure that our lovely products are delivered promptly and arrive in excellent condition.
Such wonderful candles and diffusers
Such wonderful candles and diffusers! Stunning scent and bought as was gifted a diffuser which is a delight as one enters the house! Very happy!
March 4, 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hi Lynne, Thank you so much for taking the time to leave a review, we are so glad you enjoy our products.
Delay in delivery
Delay in delivery. Evri not very good with keeping to delivery times
February 26, 2025
Reply from stoneglowcandles.co.uk
Hello Janet, we are sorry to hear that. Please contact our team at office@stoneglowcandles.co.uk regarding your issue.
_____________________________________________________________________________________________
Dear Janet, your feedback is important to us so we are pleased to announce that we have selected Royal Mail as our courier partner moving forward to ensure that our lovely products are delivered promptly and arrive in excellent condition.
Quick and easy
Ordered online, refills for my diffuser, great product,great website, product arrived well wrapped and on time, will definitely order again
February 26, 2025
Reply from stoneglowcandles.co.uk
Hello Sandra, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.
Reply from stoneglowcandles.co.uk
Hello Mary, thank you so much for leaving a review, we're so glad you enjoy our products.
Beautiful ceramic Reed diffuser
Beautiful ceramic Reed diffuser, nicely gift boxed. Products are worth the price.
The liquid lasts really well and has a good aroma that disperse all around the room.
Confusing information, once item has been dispatched, order is shown as completed even though item not yet received. Just a little too long waiting for delivery. Hence 4 stars instead of 5.
January 31, 2025
Reply from stoneglowcandles.co.uk
Hello Teresa, We really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us. We're genuinely sorry to hear about your recent delivery experience. Rest assured, your comments will be taken to heart and used to improve our service.
This is company done everything right…
This is company done everything right to help me when I has an issue with delivery address. Good communication . However I was recommended to buy these wax melts as they apparently so good and smell lovely. However in my opinion they don't smell any stronger than other wax melts.
January 30, 2025
Reply from stoneglowcandles.co.uk
Hello Carol, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.
Order has not arrived
Order has not arrived despite being shown as completed by Stoneglow. Evri for delivery are terrrible. Zero response to emails sent to Stoneglow
February 3, 2025
Unprompted review
Reply from stoneglowcandles.co.uk
We appreciate you taking a moment to share your experience and your feedback is important to helps us improve our service. if you contact our customer service team at office@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.
______________________________________________________________________________________________
Dear customer, your feedback is important to us so we are pleased to announce that we have selected Royal Mail as our courier partner moving forward to ensure that our lovely products are delivered promptly and arrive in excellent condition.
No smell
My mango candle has been lit for 3 hours and I’m still waiting for it to smell further than 3 inches from the flame. This brand was recommended to me but I wouldn’t recommend to anyone given the price. Very disappointed
January 29, 2025
Reply from stoneglowcandles.co.uk
Hello Gina, we appreciate you taking a moment to share your experience and your feedback is important to helps us improve our service. if you contact our customer service team at office@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.
Unsafe Candles BEWARE!!!!
I brought 6 tall pillar candles from this brand on the 18th Dec 24. Upon receipt and unpacking them a good three of them had dents and chips in them and two were unstable and wobbly when placed on a flat surface making them unsafe to use. I contacted Adelina in customer service and was asked to send them back at significant cost to myself of £7.75 which I was told would be refunded. After they received them back she said there was nothing wrong with them and would not refund my return postage. To be clear these were DANGEROUS!!!! Uneven pillar candles with free flowing wax that could easily cause serious burns. There was no concern shown regarding this order and I would certainly reconsider ordering from them again! *** In reply to your reply - What a load of nonsense. If you cared about safety you wouldn't sell wobbly candles that could spill liquid wax on people. There would be no reason for me to lie as I was prepared to buy them in the first place. The same cannot be said for you!!! I stand by my review. You sold unsafe, battered candles and the public should be aware of that.
January 13, 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hi Marc, Thank you for taking the time out to leave a review. The candles you had purchased were our pillar candles, much like all of our products these are also handmade. On the label attached, as well as on our website it states that these do come with some characteristics and small irregularities synonymous to hand made products. My colleague advised you return the products for investigation and stated that if the products were found to be faulty you would receive the funds back for postage, however under further review and assessment from multiple departments it was found that there were no issues with the product. We take health and safety very seriously and always have the best intentions in regards to our customers.
Beautifully smelling candles
Beautifully smelling candles
Not cheap, but you get what you pay for!
Just remember to extinguish early as beautiful aroma lingers, which gives a longer lasting experience 🕯️
December 24, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hi Kate, Thank you so much for taking the time out of your day to leave a review. We're so glad to hear our products left a positive impact.
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