stoneglowcandles.co.uk Reviews 581

Great products, carefully packaged, quick delivery.

Bought several stoneglow reed difusers but one of them completely lost its fragrance after couple of weeks phoned company and said I was willing to send it back but was told it will be at my expense, very poor product not fit for purpose and bad customer service,

I absolutely love stone glow diffusers. The scent is gorgeous and lasts for ages. Highly recommend.

Love the scent Ylang Ylang & Amber - wish they did a room spray the same

These Christmas wax melts are amazing. I bought them for Christmas but keep using them an have to buy more. My house smells so good.

Ordered the pink diffuser and so pleased with it, works well, the colour looks fab in my kitchen. Like the smooth finish it is nicer than my other more expensive brand. Also bought the lovely sandlewood and patchouli fragrance to go in it. It has become my favourite. Got the lovely pot reed set (fireplace scene)which was in sale and I asked for a few spare reeds and they very kindly obliged. Good company to deal with and great offers for returning customers.

Product looks lovely, its a gift for a friend and sure she will love it.
Updates on order could be better, advised delivery was Hermes and tracking number when they are now Evri with a different tracking number, took longer than other companies i have recently used. Evri did a great job as always.

I purchased the unwanted become the wanted in both the diffusers and candles. The latter were brilliant but I was disappointed with the diffusers. I understand scuffs on the packaging, crates etc but I didn’t expect some of them to be only half full. There was no evidence of any leaks as they were perfectly wrapped, just a shame the liquid was so sparse.

I originally bought reed diffuser oil from a garden centre. I fell in love with the fragrance and also very impressed with how long it lasts. Everybody who came into the lounge commented on the lovely smell. I wanted a Christmas fragrance so I found the website and luckily managed to buy two refill bottles for the price of one.

Easy to order and the smell is great and long lasting

First time I've bought stoneglow on line, normal buy from the garden centre. I got a better deal from the company and a free candle 😁 Amazing just like the smell and really well packaged.

My first time using Stoneglow and unfortunately it was not a good experience. My order was never delivered by Evri resulting in much frustration trying to reach them (impossible) and then having to convince Stoneglow that there was a problem. It turned out there had been an error with my address which had not been picked up by Stoneglow as their orders go straight to Evri. After many calls, where they were initially not very understanding, SG finally re-sent my order via a different carrier. I have not used the diffuser refills yet, so cannot comment on them, but this delivery fracas has not left me with a warm feeling and I would hesitate to use them again.
Seeing SG's response that this was actually my fault has furthered my opinion that their customer service could be improved. The fault lies in their system which did not pick up my address correctly for delivery but miraculously did for the billing address. When I suggested that they might like to check this with IT I was met with a "no can do" attitude.
Yes, they eventually resolved the issue but with a lack of grace and by leaving me with the impression that the error was my fault.
Blaming the customer is not a good approach.
In no way has their customer service encouraged me to remain a customer.

No smell whatsoever from reed diffuser. Very dissapointed. First purchase from Stoneglow and sadly my last.

Absolutely love Stoneglow candles, diffusers & melts. On the odd occasion I purchase a different brand but always come back to Stoneglow. They have the best range of scents which last so long. And often get a little free gift from them and who doesn’t love a free gift. They always package your order well & helped me out very quickly when I missed things from my order so they helped add them on so I didn’t need to pay for delivery again. 5 star service from theee best candle/diffuser brand! They also do great gifts for all occasions!

The mint and bergamot fragrance is just lovely. Would definitely recommend

My order never arrived - I rec'd an email from DHL to say it would arrive on the 15th October, it never arrived and then I had another email to say it would arrive 18th October, it never arrived. I then emailed Stoneglow to advise the parcel hasn't arrived and to cancel the order as it was for a present and still no response from them! I won't be using them again! Poor customer service and unreliable courier.

Lovely Company. I purchased the Keepsake, Ceramic,Make a Wish, Thyme, Sea Salt and Sweet Balsam diffuser and Candle. The perfume is delightful, fresh and uplifting. The ceramic containers are a smart accessory for any room setting. Great all round especially when purchased in the sale! Thank you Stoneglow. Only negative was Evri, their service was not good! Changed the day three time and the arrival time was changed on three occasions on the final day. They are letting you down Stoneglow when you offer so much!

I bought my first reed diffuser on holiday in Yorkshire and I put it in my bathroom it smells amazing so I bought another one when I got home , now I’ve just received the Christmas tree one which I’m going to open when I put my decorations up . Love these diffusers.

I purchased several candles and diffusers from this company. While the diffusers were fine, the candles were a major safety concern. The flames from the candles would get unusually high, causing the candle pot to turn completely black. At one point, the flames were so intense that they left a black mark on my wall.

As someone who regularly buys candles and is a bit obsessed with them, I was very disappointed. These were among the most expensive candles I’ve purchased, but unfortunately, they turned out to be the worst in terms of quality. I haven’t bought anything from this company since and won’t in the future.

My friend was delighted with her gift as she loves Stoneglow, but the EVRI courier did not deliver on time, they did not advise the delivery was late, nor did they respond to an escalation query so a very poor delivery service.