Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My sister has used the Orris & Ylang Ylang reed diffuser for years and everyone comments about the beautiful fragrance in her home. I have started using it too and I'm absolutely delighted with it. I... See more
Company replied
New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as... See more
Company replied
I’ve been really impressed by Stone Glow. I’d bought one of their candles in a garden centre and discovered that it was fantastic quality, lit easily, burned slowly and smelled amazing. I wanted to bu... See more
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Company details
Written by the company
With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.
Contact info
5 Lyon Road,, RM1 2BA, London, United Kingdom
- 020 8595 8878
- office@stoneglowcandles.co.uk
- stoneglowcandles.co.uk
4.4
Excellent
581 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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My favourite diffusers & melts!!
I absolutely love Stoneglow diffusers and melts - they smell amazing and last for ages!! I would highly recommend them.
October 2, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hi Katherine, Thank you so much for taking the time to write a review. We appreciate your feedback. We're so glad our products have left a positive impact on you.
Received my order today
Received my order today. I'm extremely delighted with the products. They are all for Christmas presents but I know the recipients will be delighted too. Wonderful fragrances. Thank you for my little free gift too.
September 9, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hi, Thank you so much for taking the time to leave a review, it really means a lot to hear how our products have left a positive impact on you.
Easy to order and fast delivery
September 5, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Thank you so much for leaving a review, we're glad to hear you had a smooth experience with our delivery service.
As always great choice of candles
As always great choice of candles, well packaged, well done
August 30, 2024
Reply from stoneglowcandles.co.uk
Hi Wendy, Thank you so much for taking the time to leave a review, We're glad to hear you continue to enjoy our products.
Too long to deliver
Don’t know about the quality of the product because I still haven’t received the diffusers. My recommendation would be to not use Evri - they really are the worst delivery service in my experience. A week since order and still not out for delivery. Don’t know why in this day and age when other companies are able to turn round in 2-3 days. I’m glad they’re not an urgent gift for someone.
August 28, 2024
Reply from stoneglowcandles.co.uk
Hi, Thank you for taking the time to leave a review, your feedback means a lot to us. We are so sorry you're having a bad experience with our shipping service, please may you contact us at office@stoneglowcandles.co.uk and a member of our customer service team will be able to look into this for you.
My second unwanted diffuser deal &…
My second unwanted diffuser deal & products are amazing, great smelling fragrances.
August 29, 2024
Reply from stoneglowcandles.co.uk
Hi, Thank you so much for taking the time out to leave a review. We're glad to hear you enjoy our products.
Reply from stoneglowcandles.co.uk
Hi Claire, Thank you so much for leaving a review, we're glad to hear you enjoy our products.
These products are just amazing quality…
These products are just amazing quality and arrive well packaged.
August 12, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hi Jamie, thank you so much for taking the time out your day to leave a review, we appreciate hearing you enjoy our products.
Lovely
Someone bought me a Stoneglow candle last Christmas and I just loved the smell so I ordered two reed diffuser refills in the same smell. They arrived with free reeds. Me being me I couldn't wait to experience that lovely smell again and I plunged the reeds into the refill bottle which promptly overflowed, taking the polish off my solid oak coffee table. I accept this was a refill bottle and not the original bottle but who knew the liquid had the potential to strip polish in seconds and ruin expensive furniture? Maybe a warning would be helpful. This would not put me off ordering again though, I adore the smell, delivery was fast and efficient, packaged beautifully and with a little free gift of a candle which was a nice touch. I had specifically added a note asking for the package to be put in my porch but sadly it was delivered in the rain and left outside. Thankfully my neighbour saw the item being delivered and saved the day. Thank you, I will definitely be ordering more and hope this is seen as a constructive review as intended.
August 7, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hi Valerie, we're so glad to hear that you're loving our products - your feedback means the world to us. We regret hearing about the damage to your furniture due to our product; we take all precautions, including detailed instructions on our labels, to avoid any mishaps. We're thrilled that this hasn't dampened your enthusiasm for our products. Also, thanks a ton for sharing your courier experience; rest assured, we'll do everything we can to make sure this doesn't happen again.
My new favourite fragrance!
My new favourite fragrance!
I love this candle I purchased it for myself after being gifted one by my daughter. It burns beautifully and lasts for ages. The sign of a premium product! Beautifully packaged. Delivered swiftly with the gift of a travel sized candle included.
I will most certainly be trying more of StoneGlows products.
July 29, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hi Mrs. Bailey, Thank you so much for taking the time out of your day to leave a review, we really appreciate hearing that you enjoy our products.
Great lovely diffuser would buy again…
Great lovely diffuser would buy again from this site
July 29, 2024
Reply from stoneglowcandles.co.uk
Hi Natalie, thank you so much for taking the time to leave a review, we're so glad you enjoy our products.
Great customer service!
Great, prompt delivery. Unfortunately, part of my order was incorrect, with the wrong fragrance oil being sent. However, this was instantly rectified when raised and the ordered oil being sent out with no quibble or question, which I received the following day - I was advised too that I could keep the oil sent originally. Thanks to Adriana for sorting - very impressed. I will definitely be a returning customer!
July 15, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hi Jane, thank you for taking the time to share your experience with us. We're truly apologetic that there was an issue with your order, thank you for letting us redeem ourselves and we look forward to hearing more from you in the future.
Box and packaging damaged in transit
I purchased the Modern Classics - Pink Peony & Gardenia - Reed Diffuser for a gift but ended up keeping the product because although the scent bottle and reeds weren't damaged, the box was crushed and torn in transit. I contacted Stoneglow and they were happy to send a replacement box but by that time it was too late.
July 5, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hi, thank you so much for taking the time to leave your review, we really appreciate the feedback; Our apologies you had a bad experience with the courier service, our staff do everything possible to ensure the highest level of quality control on our end.
Excellent service and great reed…
Excellent service and great reed diffusers.
Bought them for my son as a house warming present. He was very happy.
I will definitely be ordering from this company again 🙂
July 5, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hi Nicola, thank you so much for taking the time to leave a review, we greatly appreciate hearing how much you enjoy our products. wishing your son the best in his new home.
Great product
Such wonderful products. Unfortunately the fragrance I required is seasonal so opted for a new aroma. Didn’t disappoint and a free candle. What is there not to like
July 5, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Julie, thank you for your review. We really appreciate you taking the time to share your experience with us, we're sorry to hear that your preferred fragrance was unavailable, but don't worry we have a new seasonal collection on the way.
Great service beautiful products
Great service beautiful products, a surprise gift of a candle also arrived with my order, nice touch.
July 5, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Carol, thank you for your review. We really appreciate you taking the time to share your experience with us!
Stoneglow fantastic fragrances
Great company easy to deal with and prompt delivery, there diffusers are excellent and really make a room smell great, highly recommend
June 28, 2024
Reply from stoneglowcandles.co.uk
Hello Lesley, thank you for your review. We really appreciate you taking the time to share your experience with us!
Reply from stoneglowcandles.co.uk
Hello Jo, thank you for your review. We really appreciate you taking the time to share your experience with us!
Reply from stoneglowcandles.co.uk
Hello Carey, thank you for your review. We really appreciate you taking the time to share your experience with us!
Reply from stoneglowcandles.co.uk
Hello Tricia, thank you for your review. We really appreciate you taking the time to share your experience with us!
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