Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My sister has used the Orris & Ylang Ylang reed diffuser for years and everyone comments about the beautiful fragrance in her home. I have started using it too and I'm absolutely delighted with it. I... See more
Company replied
New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as... See more
Company replied
I’ve been really impressed by Stone Glow. I’d bought one of their candles in a garden centre and discovered that it was fantastic quality, lit easily, burned slowly and smelled amazing. I wanted to bu... See more
Company replied
Company details
Written by the company
With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.
Contact info
5 Lyon Road,, RM1 2BA, London, United Kingdom
- 020 8595 8878
- office@stoneglowcandles.co.uk
- stoneglowcandles.co.uk
4.4
Excellent
581 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from stoneglowcandles.co.uk
Hello Pauline, thank you for your review. We really appreciate you taking the time to share your experience with us!
I absolutely love the smell of the…
I absolutely love the smell of the truffle diffuser my favourite. I will only buy it when there is a offer on. has I do think it is very expensive.
June 3, 2024
Reply from stoneglowcandles.co.uk
Hello Jacqueline, thank you for your review. We really appreciate you taking the time to share your experience with us!
Very well packed parcel arrived when…
Very well packed parcel arrived when expected with a lovely added bonus of two small candle tins!
June 3, 2024
Reply from stoneglowcandles.co.uk
Hello Sue, thank you for your review. We really appreciate you taking the time to share your experience with us!
Excellent service and I love all the…
Excellent service and I love all the products.
The reed diffusers also last longer compared to others.
I only wish they kept my favourite product so far blue spruce and vetivert diffuser.
Adorable and addictive odour.
May 29, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Thank you so much for your kind words. We're so happy to hear that you've had a 5-star experience at Stoneglow!
Stunning
Stunning, classy and great value.
The Reed diffusers, candles and wax melts last such a long time. The scents are very natural smelling and really quite different from most. My favourite is the Fleur aquatica Reed diffuser and the cinnamon and orange
May 20, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Thank you so much for your kind words. We're so happy to hear that you've had a 5-star experience at Stoneglow!
Very good value
May 18, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Kevin, thank you for your review. We really appreciate you taking the time to share your experience with us!
Reply from stoneglowcandles.co.uk
Thank you so much for your kind words. We're so happy to hear that you've had a 5-star experience at Stoneglow!
Excellent price for this wonderful…
Excellent price for this wonderful diffuser refill which my wife loves. The packaging of the order was spot on. Just a shame that it took 5 days for Evri delivery.
April 29, 2024
Reply from stoneglowcandles.co.uk
Hello John, thank you for your review. We really appreciate you taking the time to share your experience with us!
Amazing products
Amazing service and products, I love the English pear and freesia! Best oil I've used in my diffuser
April 29, 2024
Reply from stoneglowcandles.co.uk
Good morning, thank you for your review. We really appreciate you taking the time to share your experience with us!
Best Diffuser Ever
This is the second delivery of the diffusers and this time one is for myself and a birthday gift after the previous delivery was for my sister amazing is the best way possible to describe the best diffuser ever purchased thank you once again
April 30, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Susan, thank you for your review. We really appreciate you taking the time to share your experience with us!
From the very first welcoming call to…
From the very first welcoming call to stoneglow I can only give praise.
The items I purchase are always quantity.
April 29, 2024
Reply from stoneglowcandles.co.uk
Thank you so much for your kind words. We're so happy to hear that you've had a 5-star experience at Stoneglow!
Amazing products
Amazing products, the packaging is beautiful, the fragrance is delicious, and the customer service top notch
April 21, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Melodie, thank you for your review. We really appreciate you taking the time to share your experience with us!
Five-star experience
Five-star experience! I purchased a refill of the pink pepper, flower oil. Lovely product, and they even threw in a free gift which also smells delightful. Very pleased with the StoneGlow experience.
April 3, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Ms Collison, thank you for your review. We really appreciate you taking the time to share your experience with us!
Reply from stoneglowcandles.co.uk
Hello Paul, Thank you for your review. We really appreciate you taking the time to share your experience with us!
Perfect
Their truffle diffuser smells amazing, also gave me a free candle! 10/10 experience
March 12, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Thank you so much for your review. We really appreciate you taking the time to share your experience with us!
Great aromas
February 29, 2024
Reply from stoneglowcandles.co.uk
Thank you for your review. We really appreciate you taking the time to share your experience with us!
Great product
Fast delivery. Lovely metallic read defused refill. Will be buying again.
March 1, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Maria, thank you so much for your review. We really appreciate you taking the time to share your experience with us!
I ordered a refill and was expecting a…
I ordered a refill and was expecting a 2nd refill for free as advertised but I got a candle instead. 🙄🙈
February 27, 2024
Reply from stoneglowcandles.co.uk
Hi Angie,
Please can you email our team office@stoneglowcandles.co.uk with your order number and we can look at resolving this for you.
Kind Regards
Antonia.
Better than expected!
Arrived well packaged. Candles are beautiful and smell lovely. Will be buying again.
February 26, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Marie, thank you so much for your review. We really appreciate you taking the time to share your experience with us!
Lovely fragrances that make my home…
Lovely fragrances that make my home smell so nice. Very pleased.
My customers have the brand in their homes and the scent has lasted so long.
February 21, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Lisa, thank you so much for your review. We really appreciate you taking the time to share your experience with us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.