While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and impressive performance, often describing them as top-tier and well-made. The customer service is frequently highlighted as amazing, with many people appreciating the professional, knowledgeable, and exceptionally fast response times from the staff. However, some people were dissatisfied with the customer service, mentioning issues with slow replies, unhelpful troubleshooting, and difficulties in obtaining parts or resolving problems. A few other people also felt that the quality of some parts could be improved, leading to unexpected failures.

What people talk about most

Product

Consumers generally express high satisfaction with the product. Many reviewers praise the build quality,... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the support team for being... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for being... See more

Quality

Customers had positive experiences with quality, often praising the durability and reliability of products,... See more

Response time

People report positive experiences with response times. Many customers praise the quick and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Upon purchasing a new InMotion V9 I noticed a slight knocking noise coming from the wheel every now and then. I opened a support ticket with InMotion and they responded very quickly. After some brief... See more

Rated 5 out of 5 stars

My battery died within the warranty period and they sent a new one out right away. Could not ask for better service. This cannot be said for all companies. Had an issue with an E-moto straight out o... See more

Rated 5 out of 5 stars

Five stars for InMotion. Their electric unicycles are top-tier, but what really sets them apart is their amazing customer support. They are professional, knowledgeable, and provide exceptionally fast... See more

Rated 5 out of 5 stars

Amazing customer service, by phone and Wifi connection directly to the machine, during a holiday week. My machine sat unused for over a year, and locked itself out for safety. After a reset by the tec... See more


Company details

  1. Motor Scooter Dealer
  2. Moped Dealer

Written by the company

At INMOTION Official Store, we're proud to offer a curated selection of Electric Unicycles and Electric Scooters.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Amazing. Always there to help with questions, they keep me updated with shipping processes and tracking numbers. They even gave me a discount on the part I ordered for my S1F! Thank you all for your help with my ride!

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

InMotion V14 Pro - Review

Purchased my first EUC which ended up being the V14 Pro. Personally weighing at about 210 lbs, I wanted n EUC with more headroom than I needed to avoid any type of cut out (despite the beep warnings). I'll also never push this wheel to its limits of 50 mph or extreme hill climbing abilities, but again wanted as much headroom in the speed and torque to stay safe for my purposes and the V 14 pro fit this bill.

First impressions. It's an absolutely beautiful machine and is extremely well built, assembled and looks very refined. I love the way it looks. From a riding stand point, I know a lot of people will say this shouldn't have been my first EUC, but coming from a background of wake surfing, wake boarding snow skiing and Onewheeling, I figured that it couldn't be all that different... I was wrong lol! It's different, but in the best way possible. After putting on all my safety gear, I started off riding in between my truck and garage using them as "guard rails" to start off. After about 15 times back and forth, I knew I needed to leave the comfort of my guard rails and venture out into the open so down the driveway and into the street I went. I made it and actually started cruising around 9 to 12 mph around my subdivision successfully eventually working my way up to 20 mph. This thing has a completely different skill set than anything else I was accustomed to and I'm happy it does. It's a completely different challenge and one I look forward to putting in the time to acquire the skills needed to safely progress up the ladder.

Is is heavy? Maybe, but I don't have anything else to compare it to in my situation, so to me it's just the way it is. It has the specs to do way more than I'll ever choose to push towards, but again that's what I wanted for safety sake. I got a family and although I like my hobbies and activities, I don't like taking dumb chances, hence the over spec'd out machine for my needs.

I love this thing, enjoy the challenge of learning the new skill and can't wait to keep on building on my experience. Life is short, get the wheel!

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. I’ve bought 2 EUCs from them and are planning a 3rd and maybe 4th.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great and fast customer service!

Great customer service and quick response with any questions that I had. It's my 1st Electric unicycle so I wanted to do my research and these folks made it easy. Can't wait to get my wheel!

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great support

Support is quick to reply and comes up with a solution. Feels like InMotion really stand behind their products. Thank you!

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Five stars for InMotion

Five stars for InMotion. Their electric unicycles are top-tier, but what really sets them apart is their amazing customer support. They are professional, knowledgeable, and provide exceptionally fast response times. It gives me a lot of peace of mind knowing the company stands firmly behind their products. Thank you for the great experience!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, by phone and Wifi connection directly to the machine, during a holiday week. My machine sat unused for over a year, and locked itself out for safety. After a reset by the technician, I ran the battery down to 5% and then charged to 100%. I got my full original range back. V11 rules.

December 30, 2025
Unprompted review
Rated 4 out of 5 stars

Truly the best experience!collaboration…

Truly the best experience!collaboration with INMOTION client service is best🙌they try to finding solutions TOGETHER, and doing it quickly!👍i had some troble with other brand wheel i have,so it took weeks until i get clear answer,And I couldn't do anything to my wheel at that time, Don't touch anything and just wait😬but John,(Guy from INMOTION😅)He Told me I could take action myself and just take my unit in parts🙌😁While INMOTION was doing them job.Itry to say that I like their way of solving problems👍 it need's to be start solving now, and both parties are involved. It's good to be part of the process and not just wait🙄IT'S SIMPLE AS THAT🙌👍Just sending the wheel to the manufacturer and waiting for it to be fixed isn't a bad strategy either🤗 for some people🙄but not for me😬🤯I was told what data they wanted from me, and I was able to disassemble the wheel while INMOTION did them part of this job.. the v13 is my first wheel from Inmotion,but even my experience with their products is very small today,i can say that the V13's build quality is extremely good🙌it just crazy how durable it is🤯it's build like a tank,but actually it is a spaceship🛸🙌😅.The materials that INMOTION chosen for make V13 and engineering solutions really made this unit An extraordinary product. It's so complex but at the same time simple,everything is repairable,You don't need any knowledge to disassemble it. Everything at the designed is so smart👍that even with both left hands you won't be able to damage anything on it.Repairing this machine is really very simple and convenient.This is one more branch where V13 gives u a complete feel of confidence.not only on the rode but even on workshop table👍As I mentioned, I'm completely new to Inmotion products and customer policies, but so far my experience has been really positive about everything I've experienced with Inmotion👍INMOTION team are doing a really good job there👍I am grateful to them for all the good emotions I experienced with my v13.For me,and I'm 100% sure it's many other like me, it's meit's not just a way move Freely and unrestrainedly, EUC is a real therapy😅it was that from first time i stand on my first wheel,but V13 It really changed my life, I swear, that freedom feelings it gave me is something special,It's hard to describe.🤯the possibility look at things in my life differently.the ways I was never look at it before...I want to believe that all EUC riders have feeling like i have, or at least a similar😉i really appreciate the way which INMOTION go when making them products🫶 for peoples like me,It's more than a wheel.. When you can completely trust it and not think about it,just relax🫠 there can be no compromise in the reall feeling of freedom🙌🛸🙌🙌 I give 4⭐of5⭐..In my opinion, INMOTION is a reliable company,so I feel completely safe trusting them with my life when I'm flyong my on V13.even after crash I am calm,inmotion has earned my trust.I'm really cant wait until i can finaly trying out the P6. And I think that I'm not sure if I'd be as confident and as excited about unit Who can reach such high speed if it would be made a company like for example begode.its hard to found video where inmotion wheels get cutoff,but is so many video which begode wheels doing that🫣🤔any way,im trust inmotion,and i can Definitely recommend them to everyone who already rides and those who are just thinking about it.But maybe just don't know which wheel to start with.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Joshua W is extremely knowledgeable…

Joshua W is extremely knowledgeable when it comes to the technical side of my website. He explains things in a way that’s easy to understand, is always helpful, and makes sure everything works the way it should. Working with him has made managing my site much less stressful.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Makes a great gift

We got the climber as a Christmas gift for our son, and he was thrilled. I was looking for something built sturdy. Didn't want any speed wobbles or shoddy craftsmanship, and someone directed me to the climber. So far with ~100 miles on it already, it's been great. I've tested it a few times, and have no worries about it's build quality (And I'm a picky mountain bike rider). The app works well, it has plenty of power (too much for him on the high setting, so we keep it on low until he's ready), and it feels like something that could last him into college since the battery system has a BMS. Great job to the Inmotion team for this build. I rarely write reviews, but you all earned it. Keep it up!

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

The v11y i purchased is an amazing…

The v11y i purchased is an amazing wheel so fun to ride. When I needed assistance from customer service it was swift and immediate service and they stopped at nothing to fulfill my every wish. Thank you for the great customer service and great products

January 7, 2026
Unprompted review
Rated 2 out of 5 stars

i purchased my v11y on black friday

i purchased my v11y on black friday. received it and really enjoyed riding it. About 2 weeks after I purchased it, the part of the charger that plugs into the machine broke. I had purchased the two year warranty and called inmotion. Their customer service sucked. I sent them pictures and explained what happened. I fully expected the situation to be handeled quickly and professionally but I got the exact opposite reaction. After I explained that I purchased the warranty and that the charger is covered they agreeded to send me a new charger. But it was said with sarcasim and that they were going to order it from China. It has been 2+ weeks now and I have not heard anything from them or from china. I still get there sale advertisements but no word on my warranty, or when I can expect the new charger to arrive. I am highly dissapointed with the customer support but love the machine that I cant charge. I am going to purchase a charger from ebay. I have owened a one wheel XR (name brand skate board) since 2019 which I am using for transport anyeard fun and have logged over 30000 miles on it. When the sensors in the foot pad of that machine failed the company found me somebody locally to repair it for under 150$. I still ride it today. I am 62 years old and use the machine to grocery shop and run errands and in the evenings just for enjoyment around the neighborhood.

December 5, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look