The Boatyard Reviews 

908
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable team who consistently go above and beyond to assist buyers, whether they need help loading heavy items or finding specific parts. Shoppers appreciate the extensive stock available at competitive prices, paired with a remarkably fast and efficient online ordering and delivery process. However, some people mentioned issues with the third-party courier service, noting occasional shipment delays or frustrating problems with parcel deliveries. Regardless of these external shipping hiccups, consumers remain thoroughly impressed by the overall service quality and express strong intentions to return.

What people talk about most

Product

Users describe positive interactions with product, consistently highlighting high quality and great value.... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders generally arrive swiftly and on... See more

Service

People report positive experiences with service, highlighting efficient, friendly, and helpful staff members.... See more

Staff

Customers consistently report positive experiences with staff, describing them as friendly, polite, and... See more

Price

Consumers find prices to be very reasonable and competitive across a wide range of available items. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed greaser tubing and exhaust lagging for narrow boat Perseverance. Most other suppliers would either sell a 1 metre tube plus fittings then sell a longer length of tube separately, and 30 metre... See more

Rated 5 out of 5 stars

The Boatyard has everything you need for life afloat/leisure, well stocked with essentials and more and always a good supply of fuel for the winter. Everyone there is friendly and helpful. My husband... See more

Rated 5 out of 5 stars

You cared - a very rare experience - and I spoke to a real person. Truly exceptional all round . Please drop Evri though as of all the delivery people they seem not to care! I will definitely be a... See more

Rated 5 out of 5 stars

The shop is literally an Aladdin’s cave for boaters Loyalty points given which can be used on line for discount A friendly helpful welcome awaits, well worth a visit


Company details

  1. Boat Accessories Store
  2. Boat Repair Shop
  3. Coal Supplier
  4. Gas Cylinders Supplier
  5. Marine Supply Store
  6. Sailing Store

Written by the company

The Boatyard and Chandlery at Hilperton Wharf on the Kennet and Avon canal near Trowbridge supplies all the services, parts and spares a boater needs. We stock diesel, calor LPG gas, coal, water, pumpout and much more. We also have a chandlery boat Aquilo which you may see cruising around the canal network, we carry lots of essential spares and everyday chandlery items on board especially the awkward to transport items like boat poles and boat hooks. On our online store you will find service bundles for most popular makes of engines found on the inland waterways, these bundles offer an extra discount when you buy a full service kit for your engine.


Contact info

4.9

Excellent

TrustScore 5 out of 5

908 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(908)

162 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very good honest and friendly service.

very good honest and friendly service.

June 22, 2025
The Boatyard logo

Reply from The Boatyard

Good afternoon Edwin

Thank you for taking the time to leave us a review.
We are really pleased to hear that you were happy with the service you received.

We hope you will use us again for future purchases.

Thank you

Victoria and The Boatyard Team

Rated 5 out of 5 stars

Very fast delivery at a reasonable…

Very fast delivery at a reasonable price got us up and running again very quickly.

June 20, 2025
The Boatyard logo

Reply from The Boatyard

Good afternoon Karen

Thank you for taking the time to leave us a review.
We are really pleased to hear that you were happy with the service you received, and that our delivery partners performed well.

We hope you will use us again for future purchases.

Thank you

Victoria and The Boatyard Team

Rated 5 out of 5 stars

Family run business. Lovely couple.

Something of everything at the right price for boaters. Always obliging couple plus their helper, will always give you a hand loading your coal and gas items. And always open when they say they are, come rain or shine.

June 26, 2025
The Boatyard logo

Reply from The Boatyard

Good afternoon Andrew

Thank you for taking the time to leave us a review, and for your very kind comments about us and our team , much appreciated.

We hope you will use us again for future purchases.

Thank you

Victoria and The Boatyard Team

Rated 5 out of 5 stars

The product was delivered very quickly

The product was delivered very quickly

June 26, 2025
The Boatyard logo

Reply from The Boatyard

Good afternoon Peter

Thank you for taking the time to leave us a review.
We are really pleased to hear that you were happy with the service you received, and that our delivery partners performed well.

We hope you will use us again for future purchases.

Thank you

Victoria and The Boatyard Team

Rated 5 out of 5 stars
The Boatyard logo

Reply from The Boatyard

Good afternoon Barry

Thank you for taking the time to leave us a review.
We are really pleased to hear that you were happy with the service you received, and that our delivery partners performed well.

We hope you will use us again for future purchases.

Thank you

Victoria and The Boatyard Team

Rated 5 out of 5 stars

Great

Great! Fast shipping no problems!

June 19, 2025
The Boatyard logo

Reply from The Boatyard

Good afternoon Matt

Thank you for taking the time to leave us a review.
We are really pleased to hear that you were happy with the service you received, and that our delivery partners performed well.

We hope you will use us again for future purchases.

Thank you

Victoria and The Boatyard Team

Rated 5 out of 5 stars

The product is good and deleivery was…

The product is good and deleivery was quick

June 10, 2025
The Boatyard logo

Reply from The Boatyard

Good afternoon Peter

Thank you for taking the time to leave us a review.
We are really pleased to hear that you were happy with the goods you received, and that our delivery partners performed well.

We hope you will use us again for future purchases.

Thank you

Victoria and The Boatyard Team

Rated 5 out of 5 stars

Good service

Exactly as I ordered and packaged well

June 10, 2025
The Boatyard logo

Reply from The Boatyard

Good afternoon Maureen

Thank you for taking the time to leave us a review.
We are really pleased to hear that you were happy with the service you received. We will pass on your comments to our packaging fairies.

We hope you will use us again for future purchases.

Thank you

Victoria and The Boatyard Team

Rated 5 out of 5 stars
The Boatyard logo

Reply from The Boatyard

Good afternoon Adrian

Thank you for taking the time to leave us a review.
We are really pleased to hear that you were happy with the service you received.

We hope you will use us again for future purchases.

Thank you

Victoria and The Boatyard Team

Rated 5 out of 5 stars

Easy to use website

Easy to use website, was very prompt with emails.
Delivered on time and as instructed.

June 4, 2025
The Boatyard logo

Reply from The Boatyard

Good afternoon Lee

Thank you for taking the time to leave us a review.
We are really pleased to hear that you were happy with the service you received. and that our delivery partners performed well.

We hope you will use us again for future purchases.

Thank you

Victoria and The Boatyard Team

Rated 5 out of 5 stars

Really fast service and the packaging…

Really fast service and the packaging was so carefully done.

June 3, 2025
The Boatyard logo

Reply from The Boatyard

Good afternoon Jeremy

Thank you for taking the time to leave us a review.
We are really pleased to hear that you were happy with the service you received. We will pass on your comments to our packaging fairies.

We hope you will use us again for future purchases.

Thank you

Victoria and The Boatyard Team

Rated 5 out of 5 stars

Windlass holster

Great product and really fast despatch

June 2, 2025
The Boatyard logo

Reply from The Boatyard

Good morning Deborah

Thank you for taking the time to leave us a review.

We are pleased that you are happy with the windlass holster these are made in house by our team.

We hope you will use our online store again.

Thank you The Boatyard Team

Rated 5 out of 5 stars

Everything there

Always a pleasant visit

May 31, 2025
The Boatyard logo

Reply from The Boatyard

Good Morning Matthew

Thank you for taking the time to leave us a review.

Glad to hear that you had a pleasant experience with us.

Look forward to seeing you again soon.

Victoria and The Boatyard Team

Rated 5 out of 5 stars

Faultless website good price and prompt…

Faultless website good price and prompt delivery

May 29, 2025
The Boatyard logo

Reply from The Boatyard

Good afternoon Neil

Thank you for taking the time to leave us a review.
We are really pleased to hear that you were happy with the service you received. Thank you for your comments about our website.

We hope you will use us again for future purchases.

Thank you

Victoria and The Boatyard Team

Rated 5 out of 5 stars

Goods arrived quickly and I was kept…

Goods arrived quickly and I was kept informed on it's progress

May 25, 2025
The Boatyard logo

Reply from The Boatyard

Good afternoon George

Thank you for taking the time to leave us a review.
We are really pleased to hear that you were happy with the service you received, and that our email updates on your order progress were appreciated.

We hope you will use us again for future purchases.

Thank you

Victoria and The Boatyard Team

Rated 5 out of 5 stars

Quality customer service

Sorted out problems.

May 23, 2025
The Boatyard logo

Reply from The Boatyard

Good afternoon Tony

Thank you for taking the time to leave us a review.
We are really pleased to hear that you were happy with the service you received and that our team were able to sort out your problems.

We hope you will use us again for future purchases.

Thank you

Victoria and The Boatyard Team

Rated 5 out of 5 stars

Top notch!

Excellent service, competitive price and carriage charge. Delivered quickly. What more can you ask? Thank you.

May 19, 2025
The Boatyard logo

Reply from The Boatyard

Good afternoon

Thank you for taking the time to leave us a review.
We are really pleased to hear that you were happy with the service you received and our pricing and delivery charges.

We hope you will use us again for future purchases.

Thank you

Victoria and The Boatyard Team

Rated 5 out of 5 stars

Great products and very helpful on the…

Great products and very helpful on the phone.

May 17, 2025
The Boatyard logo

Reply from The Boatyard

Good afternoon Nick

Thank you for taking the time to leave us a review.
We are really pleased to hear that you were happy with the service you received from our team.

We hope you will use us again for future purchases.

Thank you

Victoria and The Boatyard Team

Rated 5 out of 5 stars
The Boatyard logo

Reply from The Boatyard

Good afternoon David

Thank you for taking the time to leave us a review.
We are really pleased to hear that you were happy with the service you received.

We hope you will use us again for future purchases.

Thank you

Victoria and The Boatyard Team

Rated 5 out of 5 stars

Great Service

Quick, easy transaction - VFM, good communications & delivery was quick.

May 8, 2025
The Boatyard logo

Reply from The Boatyard

Good Morning

Thank you for taking the time to leave us a review.
It is great to hear that you found our products good value for the money and that our delivery partners performed in a timely manner.

Thank you for using our online store.

Victoria and The Boatyard Team

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