Stores Musictoday Reviews 

too bad, worst quality on earth...thin polyester and seams ripped after 1st wear, too expensive too, plus way too long to ship, had to call in to remind :(....

I preordered the latest DMB LiveTrax back in October, and it was shipped to me here in Canada in early December and arrived in a decent amount of time, unfortunately, I did not receive what I ordered. I contacted MusicToday by phone and the customer service person was helpful and said they would re-ship my original order free of charge and I could also keep the wrong item and sell it if I wished. I was perfectly fine not receiving it for Christmas as I knew it would be busy and I didn't want to have to pay customs fees, nor pay to upgrade the shipping method since I'd paid for it once already. My new order was shipped on December 17th, and I'm still waiting. I will give it another couple of weeks just in case because I know they were shipping crazy amounts of orders over the holidays. I've never waited this long and I don't live that far away from the US border, so I'm hoping it will be soon. Fingers are crossed.

Ordered a vinyl record on 12/16 with delivery guaranteed by Christmas. Emailed them on 12/24 requesting an update on the status. No response (even as of today). Called on 12/30 and spoke to a "customer service" representative who said they have had some "crazy stuff going on with Christmas orders" and wasn't the slightest bit concerned that they missed their delivery guarantee. She updated the stated of my order to "shipped" but I'm not sure if it was actually shipped since I still have not received it 9 days later.

Company posted Beatles Mono Vinyl box set for sale at 60% off regular price. Item quickly sold out and most orders went to backorder status. Item continued to be posted from Dec 27 thru Jan 5 - company taking orders all the while. On Jan 6th all backordered items were cancelled with no explanation. If items were never going to be stocked & shipped - why continue to collect orders for over a week? Item is not out of stock - it is readily available from other vendors. Musictoday should honor all backorders.

I was so excited when I ordered a DMB jacket for my brother for christmas off of this website. Then two hours later I recieved an email from them saying they were "unable to complete the processing of my order". Well they were able to take the $88 out of my account. So I called customer service and after being on hold for 15 minutes I asked why they were able to take money out of my account if they weren't even able to process my order. She kept saying that the purchase is pending...well no it's not pending it's cancelled, so give me my money back. They said I should recieve my money in 2-3 business days. Fingers crossed. Wish I would have looked at reviews before I ordered from them.

If I could give zero stars I would. I ordered a Pentatonix shirt through their online site as a birthday gift. It stated it would take 9-13 business days to ship and that I would receive a shipping notification the day it was shipped. After 14 days still no shipping confirmation email. I emailed customer service and was told that it was on back order and could take between 1-4 weeks if not more to be filled. She then told me that I could cancel my order if I chose not to wait. So I emailed them again the next day stating that I wanted to cancel my order. The response I got this time says that I cannot cancel my order because they had already taken the money from my account. It's been one week since the email and nothing has changed. Contradicting customer service reps and still no results. I will NEVER recommend anyone to this company nor will I ever buy from them again.

Currently writing this review as I am on hold with music today for 20 minutes , yesterday it was 40. This company should be ashamed of themselves, not communicating with customers in an appropriate manner and having poor
Communication in general. This is my 4th phone call aboit an order I placed in September - they sent the wrong shirt over and over and are unable to send what was supposed to be in my original package .EVERY TIME I call I have to re explain my story to another representative because people who you've previously spoken to are "on the phone " or " at lunch " at 4 pm... Shame on you music today . Most importantly consider changing your debit card numbers cause they'll randomly charge that too.

I had pre-ordered Troye Sivan's 'WILD' bundle and I understood that it would take 2-5 weeks for it to ship since it's international shipping. It's been over a month since the album had been released and I check every day to see it has shipped and it still says processesing. I went to their customer service to ask them a question on when it would ship and there's no where on the website that will let me check the response to my question if they even responded. I'm sick and tired of waiting and would really appreciate a full refund for the money I wasted on this pathetic store.

I've had several debacles with musictoday over the years. The first being in 2009 when a Christmas gift Box Set from DMB didn't arrive until February with no apology, and no response to several emails sent. The second being the downloader for flac and mp3 files taking hours to work if it does at all. The third being a complaint I had from not receiving a vinyl replacement disc until 6 months after I ordered it with no response again from several emails. When it arrived, the unsealed vinyl was covered in package dust and debris. The 4th being a promise for free shipping for years of terrible service, that has not been made good on after 5 emails sent. The worst. I hate them.

Ordered an e-gift card from them on 7/24. My credit card was charged within 30 minutes of the transaction. Four (4) days later the e-gift card has not been sent. Called customer service (very poor) and was told it takes them 2-3 business days to process an e gift card. They had a "oh well" thanks for calling p poor attitude. I'll never order from them again.

I ordered some merchandise most was ok but sizing for ladies t-shirt was bad at best. Back it went and I paid for postage & tracking (smart move on tracking). Called 11 days after mdse was returned per USPS and the guy all but called me a liar because he couldn't confirm my tracking number. We said to wait 2 weeks. I hung up & called USPS who (again) confirmed delivery of return was 11 days ago. If my refund isn't processed in 3 more days I will definitely take action because of the service I received.

I wish I knew this site before my purchase!

tried ordering a t-shirt for my friend as a birthday gift. it was on sale for 15$ instead of 30$, plus slow shipping of 6$. i recieve an e-mail a couple days later with "your billing information was wrong, your order has been denied". now i know for certain my info was correct, and my gut feeling is telling me that they deny any on sale order so that people are forced to choose the fast shipping (15$), and they pocket the surplus.

Credit card fraud their new business model...I never even went to their site and they charged my cc nearly 75 dollars....

Got an email from the TSO fan site on December 19th about a special they were having where you could be upgraded for free to 2 day shipping. I thought this would be great. I can order something for Christmas. The cut off date for the special was December 21, so I ordered my items 2 days before the cut off. Should mention the order goes through Musictoday. Well I ordered my items early on December 19, and got an email that they were shipped on December 23, 4 days after I had ordered them. But here it is, December 31 and I have yet to see either of the two items I had ordered.

I bought tickets to Zac Brown Band at Fenway Park on June 27th. I bought my tickets in April. When I was getting the tickets the seating chart popped up, so I found the section that it said the tickets would be. I was super excited cause it showed them on the field. When I arrived at the concert I got help finding my seats and they had me in the lower section of the stands. My e-mail receipt said Seating Bowl P2 section B6 Row H seats 11-12. My tickets said R.F box 6 row H seats 11-12. I was mad because my receipt and my tickets didn't match. Also the seating chart that their site popped up showed the ONLY section labeled B6 as on the field. All of the people around me had the same issue. They all arrived at their seats and said "when I bought these it showed us on the field." I immediately e-mailed Music today to let them know I was upset and I believed I received the wrong tickets. They responded 3 days later and were callous and explained why I was wrong and didn't even apologize for the confusion they caused. I've worked in customer service for years and even if the customer is wrong it's good customer service to try and empathize with them. For example "I apologize if there was any confusion but the tickets that you received were correct for the price you paid." Here is what their response was: "Hello,

The tickets you received were the tickets you paid for.

As stated on your order confirmation email, your tickets were for the Seating Bowl P2 Sec B6, Row H, Seats ( 11 - 12).

Had these been turf seats, your tickets would have been sold at the most expensive price level (P1) and would have said TURF instead of Seating Bowl.


Thank you,
Ticketing Customer Service Department"
I will not be purchasing through this company again. Also I will be e-mailing the Zac Brown Band via their fan club to inform them how Musictoday treats their fans. Also judging by the reviews they get they'll go out of business soon anyway.

Reading all of the complaints which had serious consequences, I realize how fortunate I am that my complaint was only a matter of their stonewalling on information about printing tickets online. I tried to find out whom to contact about making a suggestion to have an option for printing the minimum information necessary for admission instead of including a four color photo of Tiger Woods on 1/3rd of the ticket, which even in B&W can use up an inordinate amount of ink for no purpose. Music Today, being the online ticket provider seemed to be the most logical place to start. After five emails with continued deflection of every angle I tried, and no care or responsibility for explaining how the service worked or whom to contact, i have given up and will now try to contact the organizer of the event. The last email from Customer Service said "However, as we are only customer service for the online ticketing provider, we are not able to provide the specific contact information you are requesting, nor can we discuss business policies. You may contact the tournament directly through the website."

I am waiting for a response from MusicToday - been waiting over 2 weeks for a parcel which is about right as it's coming from the States to the UK. However, i've contacted them now 4 times and still heard nothing back despite being given a personal email address to use.

I'm going to give them until Friday to respond and if i dont have a positive response I'm going to go on an email and internet rampage in the hope that the bands and other companies they represent take notice and move their business to a company who takes customer service seriously...

With all the struggling businesses out there you think they'd be pleased they are still trading and do all they can to support their customers...

Here is an email I sent to Ben Harper's website because of my horrible experience with MusicToday.com



I've been trying to resolve an issue with the ticketing agency that you worked with for your performance September 4, 2012 at Wolf Trap in Virginia. I purchased tickets from them through your website and thought I would share with you my horrible experience with them. I purchased tickets back in March using the code I received as a subscriber to Benharper.com. However, the company stated that they would not send tickets out until 2 weeks prior to the concert. I thought this was strange, but thought it wouldn't matter anyway. Well, a lot of things changed in the 6 months between when I bought the tickets and when I was supposed to see one of my favorite artists perform. I was homeless for the months leading to September but then got a job that required me to travel and subsequently miss the show for which I had purchased 4 tickets to see with friends. The problem is this. I tried ot reach out to the folks at MusicToday.com and they basically told me they couldn't budge on their policy to send tickets out two weeks prior. Typically, other ticket services would provide an e-ticket option given the circumstances, I was a bit frustrated that they were so unaccommodating. So, I provided the address of one of my friends with hopes that the tickets would arrive there and, at the very least, they could take the tickets and still go. Nothing came in the mail. As was their stated policy, you are to call 3 days before the concert date if you hadn't received the tickets yet. I tried, but being that the concert was the day after labor day, the call center was closed. I tried to protest the charge on my credit card, but they said since I didn't pay extra for certified mail, they were not responsible for the delivery of the tickets.

I'm telling you this because that ticket organization, basically did not provide me anyway of working with the circumstances I faced this past half-year. I have followed Ben for the past decade and will continue to follow him, his spirit, and his message. That said, it makes me sad that this ticketing service does not share the same spirit and integrity that I would have tried to encourage the community around Ben's music, instead of blocking it.

I hope in the future, as a result of these dishonorable practices, that you reconsider working with this organization musictoday.com. It was disappointing enough that I had to miss Ben's performance, but I also am now short $176.10.

Pre ordered Rush concert tickets and CD. I have never recieved the CD. After several email attempts and hours wasted on hold I have given up. I guess I have been victom of an internet scam. Customer service is non existant. Now I wonder if I even have tickets.
They say live and learn. Well learn from me. NEVER USE MUSICTODAY!!!