Stores Musictoday Reviews 

Delayed for months and then after all that, wrong album sent.

NEVER SHOP HERE. SAVE YOUR DAMN MONEY. THEY ARE AWFUL. THEY NEVER ANSWER EMAILS AND THEY ARE LIARS. IF I COULD GIVE THIS PLACE A ZERO I WOULD.

first my order get's delayed, a week later and it still didn't get shipped. I tried contacting them 3 times and I still haven't gotten anything. WORST SERVICE I'VE EVER HAD

They will do nothing to help you.

i’m leaving the the country and hoping i could get my orders before i did. but of course they didn’t do anything. which is understandable. thing is tho, customer service mike was rude. but the other one Meghan M was nice enough to say it. i bought 2 stuff from them. and a lot of others from before. their products are good, but customer service can be improved.

My Order for Blade Runner 2049 First Edition Numbered CD never arrived. I contacted them and just got automated generic responses the first five or so times. When I eventually got hold of them I ended up getting told my package was shipped with a certain courier when I contacted that courier they had no record of it. Music today then told me it was another courier and so on and so forth... this went on a few more times. They are unsympathetic, unhelpful and have some of the worst customer service I have ever experienced. AVOID at all costs. I have to let my partner know that the xmas present she was so very excited for will now never arrive and that is the worst part of all. I am still waiting for a refund. I hope the company goes in to liquidation and soon.

Went back and forth with their customer support for nearly a whole month trying to download and open a ZIP file. It started with the file turning up empty, then it was corrupted and couldn't be unpacked. Their Download Manager is comically broken in that it couldn't find a file it needs sitting right next to it. I've sent them technical details that'd help diagnose the issue, and their response every time is to reset the download and have me try again. To be clear: we're talking about archiving a few music files, and downloading them. This is as trivial as it gets, but Musictoday have found ways to make something technically easy into something impossible. Eventually, I requested a refund which was ostensibly granted (it has yet to arrive) and customer support's parting shot was to blame me (despite ample supporting documentation for my complaint).

I received confirmation of my order 12/19, & because is was a Xmas gift I paid almost $30.00 for 1 day shipping on an item that cost $43.00. 12/23 and I still do not have the item. Only now (& I am usually pretty thorough) in searching did I realize that unless you establish an "account" tracking your order is not possible. I WILL NEVER ORDER FROM Musictoday again!

I called twice about my order placed on December 2, 2017. Today I was told it will not be here for Christmas.
Very rude so I cancelled my order. Don’t do business with this place.

Your payment information:
Amount to be charged: $20.88
The charge will appear on your credit card statement as Musictoday

Your shipping method is 5-9 Business Days – Guaranteed by Dec. 25.

Thank you,
Musictoday Merchandise store

I preordered Chris Stapleton’s new music to download to my iPhone. Now they say that service is not available and I have to download to a computer which I do not have. Why would anyone order music that can’t be downloaded to an iPhone or another mobile device. Poor service and resembles a SCAM.

Awful. Ordered limited edition Bladerunner 2049 soundtrack and all they sent me was a piece of cardboard with the delivery label on it after waiting 6 weeks for it to arrive to the UK. AM FURIOUS!! Feel like I have been scammed!!

Ordered a digital download of the BLADE RUNNER 2049 score that not only didn't work, but the company never replied to six emails when I tried to complain. Awful.

Ordered a Cornell tour jersey and poster - even got a 15% discount on my first order! Received accurate updates on my order via email. They ran out of the poster, and when I called both times to check status I was treated very well. Got the credit on the poster yesterday...and received the jersey (awesome) today. Thought the experience was very good.

Preordered cd came out the 17th, tracking showed delivery for 21st, now changed to the 23rd. I wish I went to the store to buy it.

Took long until it was shipped, and received wrong item. I ordered 2CD Special Edition, but received normal 1CD Edition

MUSICTODAY.COM LOOKS LEGIT BUT THEY ARE A FRAUDULENT, UNETHICAL BUSINESS. HOW DOES THIS HAPPEN AND HOW DO THEY GET AWAY WITH IT? SHOULD HAVE RESEARCHED THEM BUT THERE WAS NOTHING TO INDICATE ANYTHING SUSPICIOUS.

I PLACED A ORDER FOR MUSIC DOWNLOAD. TOOK ABOUT AN HOUR TO RECEIVE EMAIL INVOICE WITH LINK TO DOWNLOAD (1ST RED FLAG). EMAIL LOOKED LEGIT ENOUGH. CLICKED ON DOWNLOAD LINK THAT TOOK ME TO THE PAGE. CLICKED ON DOWNLOAD BUTTON BUT IT FAILED PART WAY INTO IT DUE TO AN INTERRUPTION WITH INTERNET. INCOMPLETE AND I COULD NOT CONTINUE DOWNLOADING BECAUSE I HAD "REACHED MY DOWNLOAD LIMIT". ONE (1) DOWNLOAD!! ARE YOU %$&^$#@ KIDDING! TRIED CONTACTING CUSTOMER SERVICE (REPLIED TO EMAIL INVOICE) - TOTAL OF SOME 10+ TIMES NOW OVER A WEEK SINCE PLACING ORDER. RECEIVED ONE REPLY A WEEK LATER FROM THE DOWNLOAD SERVICE COMPANY WHICH OFFERED NO HELP BECAUSE I SENT THEM THE CONFIRMATION NUMBER INSTEAD OF ORDER NUMBER (THEY COULD NOT REFERENCE THIS, NOR MY NAME OR EMAIL???). REPLIED TO THAT EMAIL. NOTHING BACK YET. NOTHING UNDER "HELP" PAGE/SEARCH. TRIED WEB FORM EMAIL. NOTHING! SEARCHED ONLINE FOR OTHER CONTACT EMAILS. FOUND ONE. TRIED THAT. NOTHING. THEY HAVE LOTS OF DIFFERENT WEB PAGES - ALL SAME COMPANY/ADDRESS. STILL NOT RESOLVED. THIS IS UNACCEPTABLE CONDUCT FOR AN ONLINE BUSINESS. IF THEY CAN'T RESPOND TO EMAILS/WEB FORM THEN THEY SHOULD NOT BE IN BUSINESS.

I WILL BE CONTACTING CREDIT CARD ISSUER TO DISPUTE/CONTEST CHARGE.

IN HINDSIGHT I SHOULD HAVE ORDERED THE CD FROM AMAZON. I DON'T THINK I WILL TRUST ANOTHER ONLINE MUSIC DOWNLOAD SITE UNLESS IT IS THE RECORD COMPANY - WHICH I HAVE DONE.

Ordered Solange book in November, order said would ship 12/6. It's 12/21, I've emailed twice (no response) and finally called them for status. They said 'they oversold this' and is backordered and will ship 12/22. Won't receive for Xmas. I told them (since they didn't get this already) they should send a note to the people who bought it and let them no of the delay. The woman on the phone said. "Alright."

So I preordered the Sick Puppies bundle in the middle of May, which was supposed to arrive as the album got Released. Well, a couple weeks later I got an email saying my order would be shipped in the next few days and I would get an email notifying me of my shipment status. That was fine. But two more weeks went by and nothing. So I emailed them June 16th. They apologized and told me they were still waiting on some of the items but could send me what they have. I was fine with that and they went through with it. I received my everything aside from a shirt, in a reasonable time frame. So I waited and waited for this shirt, and finally August 8th I emailed them again and told them I'm still waiting on this shirt and It had been 3 months. They simply told me "We regret that the Unisex Black Logo Tee you requested is currently delayed from the manufacturer at this time. The demand for this item has been greater than anticipated and we will ship your merchandise out as soon as we receive stock. We are awaiting shipment from the manufacturer in next 1 - 4 weeks. You will receive an itemized email confirmation when your order ships"
In my head I was wondering why a plain shirt would be on back order for three months. But I just simply said okay and waited.
Now it's November. And still nothing. I emailed them the 17th again and they said literally the same thing as in August. 1-4 weeks, back order, bla bla bla. So I said look, there's no reason for a shirt to be on back order for 6 months. I want a refund or give me something else in exchange. They told me they would let me exchange it for something of equal or greater value. I was like okay cool. I picked out the same shirt but in white instead of black. Then they tell me all the shirts are out of stock. And I'm still trying to figure this out.
I literally cannot believe I'm dealing with this six months later. I'm so fed up with this stupid order and I just feel nothing but regret for ever trying to buy this.

The day the Stones Exhibitionism merch went on sale I placed 2 pretty significant orders. 5 months later after having sent them emails I am told some items are backordered. How can something be on back order when it was clearly never in stock. Hopeless and misleading advertising, the Stones should give these incompetents the boot!

I contacted the company before ordering the "signed" version of the Ellie Goulding Delirium Vinyl Box Set. Customer service agent assured me that, yes, it is the signed version. Well, guess what? I did not receive the signed version, I got the unsigned version and this company straight out lied to me just to get the order. Buyer beware of this dishonest company!