stovebay.com Reviews 40

Want to thank Charlene from stovebay for chasing up our order for replacement parts for our Wood burner. Had to wait a couple of weeks, but received and wood burner now in working order thank goodness as weather has turned cold.

I ordered some spare parts over a month a go. I keep contacting the customer service who have only replied once out of five emails. They apologized and said when they receive it they will send it by Royal Mail instead of EVRI delivery which they haven't. I will not use this company again. Stay clear unless you don't mind waiting months to receive your item.

I ordered a firebrick for my Ivar 5 stove. It arrived 3 weeks late and it was broken. Over the last 6 weeks I’ve phoned numerous times, have left multiple messages via email and have had no response at all.

My advice is to order your products elsewhere.

Parts ordered 3 weeks ago, requested tracking number and none provided. Was told 2 weeks ago that parts were dispatched but none have arrived. Have contacted them twice more and no response

A month for the parts to be delivered, very little in the way of communication and only because I kept asking for info. Parts did arrive well packaged, delivery time really let's this company down.

More than a Month in , and full order not yet received.
Continued promises of despatch and yet order remains incomplete and in effect of no use.

Just a bad experience so far. Avoid

Ordered parts for Clearview Pioneer stove advertised as genuine Clearview spares. Parcel arrived no Baffle Plate included on further inspection parts are not genuine confirmed by Clearview as they do resale spares via 3rd parties. Items returned still no refund received. Impossible to get hold off no answer on phone emails not answered.

Thank you for quick delivery!
Brilliant service A1

Ordered a Henley Brick Set on 8th March 2024 and yet to receive. Sent couple of emails requesting update, no reply and still awaiting product.

Fantastic Service and excellent communication . Very happy with the overall service . Great professionalism and Good customer support . Great store and website for everything relating to fireplaces, stoves etc etc.

Great store for anything relating to fireplaces, stoves etc. They also have an amazing aftersales service when it comes to replacement parts for your stoves.

Excellent service and I am delighted with my new stove!

Have to start with good point fast delivery at a reasonable price . But when you have a problem do not expect them to help
We had the fire delivered then we had it fitted about 1 month later then after 5 month we had a problem with the fire one of damper levers got jammed this meets we can not use the fire because it would get too hot.
Contacted company and sent photos now almost 2 months later and numerous email still no date when it will be fixed.
When you buy the fire they big up how it’s got a 3 year warranty. What use is that ?

Sorry, only just seen the response to this review. The firm did indeed get in touch after I had left this review. Sorry for the late reply.

"I recently purchased a stove from StoveBay and couldn't be happier with my experience. The selection was impressive, and the customer service was top-notch. The team at StoveBay guided me through the options, helping me find the perfect stove to meet my needs. The ordering process was smooth, and delivery was prompt. The stove itself exceeded my expectations – it's not only functional but also adds a touch of elegance to my kitchen. I highly recommend StoveBay for their excellent service and quality products. A five-star experience all around!"

I ordered a henley bracken 9kw center grate on the 5/11/23 it is now the 28/12/23 I phoned them about 2 weeks ago and they said it would be sent out the next day and that was a complete lies checked the website a couple of days later and they are closed until the 9/1/24 .do not order from this company as they're a complete waste of time customer service is none existing as you will get no reply.
Alexander cox

Ordered parts for my wood burning stove, company sent out wrong items then refused to even reply to me contacting them, avoid like the plague unless you are happy to throw money away, could not use stove over xmas period and i am now having to try and find suitable parts again.

Whilst there was a slight delay between order and any confirmation email, this was clarified when I sent them an email and got an out of office (holiday) email back.
On the date they said they'd be back, they responded, provided a dispatch date and advised me of an expected delivery date. All of this matched and the stove was delivered safely and securely, straped to a pallet. All unboxed, it looks fab and has all the necessary certificates and instructions - happy to recommend.

I paid for a fire surround on the 4th May, I then received an email from Stovebay.com with a reference to a credit memo, no explanation absolutely nothing.
I emailed Stovebay.com asking what the credit memo was for & they messaged saying my item was not in stock & was unavailable at my time of order.

This was not the case, the item remained in stock, the price had been adjusted. Clearly Stovebay.com was telling me false information which leads me to the conclusion the are very dishonest company that can not be trusted.
I suggest if you want an honest up front seller then don’t use this company.

Ordered a new stove on the 3rd September delivery early October never came I phoned to be informed November phoned twice November no date again phoned today 1st December not there and no idea when it was coming chap was polite but not a clue so I cancelled getting a refund but three months of false promises wasting my time.