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Rated 1 out of 5 stars

I would like to correct my earlier review. I would not give this business zero stars—I would give negative stars. This has been an extremely poor experience, and I strongly a... See more

Company replied

Rated 5 out of 5 stars

‘Britain is no longer broken’ thanks to brilliant customer service and outstanding installation. We ordered on Friday and fitted Tuesday! Wow even Tesco don’t deliver that quickly. The installation... See more

Rated 4 out of 5 stars

Andrew was great to deal with from the start. He was willing to listen to any concerns we had about our choice of stove and even invited us to 'live' demo at his showroom. We felt he was impart... See more

Rated 1 out of 5 stars

Purchased and auror one wood burning stove off of stoves man had a problem with the door didn't want to know if you want after sale service then do not go to this site it's a waste of time

Company replied

Company details

  1. Boiler and Heating Service

Information provided by various external sources

Stoves Man are HETAS registered installers to supply and fit Wood burning and Multi-fuel stoves throughout Norfolk and East of England. We also cover all aspects of reconstruction and restorations, roofing and chimney building works. With over 24 years of experience. Our repensentation goes before us, this has been established on old school standards of quality workmanship, which enables us to meet your exact requirements with outstanding performance.


Contact info

3.2

Average

TrustScore 3 out of 5

181 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent quality job and committed to…

Excellent quality job and committed to getting the work finished on time. Would not hesitate in recommending Andrew and his team.

May 25, 2018
Unprompted review
Stoves Man LTD logo

Reply from Stoves Man LTD

Thank you for the review David. It means a lot to me that customers are very happy with our work. Regards Andrew

Rated 5 out of 5 stars

Fantastic and Friendly Service

We had Andrew plan and build us a brick fire place with wood burner with the help of Michael. From start to finish, we received a very professional and friendly service, and our fireplace looks just how we wanted it to. It's very clear that Andrew and Michael are very skilled in their profession and this comes through in their workmanship.
We will be recommending Stoves Man to everybody and we want to thank you all very much.
Stella and Graham (Rollesby)

May 15, 2018
Unprompted review
Stoves Man LTD logo

Reply from Stoves Man LTD

Thank you for the review. Your fireplace and stove is one of my favourite jobs I have ever done. It really does look amazing. Please send me a picture when the room is all finished to add to my photo album. Best Regards Andrew

Rated 5 out of 5 stars

2 x Wood Burner Installation

Andrew & his team have installed a couple of wood burners at my house in central Norfolk. The job has been done to a very high standard & I would have no hesitation whatsoever in recommending him to anyone. My wife & I are very happy with a job well done & at a very competitive price. These guys are consummate professionals & are very passionate about their craft.

April 22, 2018
Unprompted review
Rated 5 out of 5 stars

top class firm

A top class firm that puts the customer first, with a very high standard of workmanship. Installed my new Parkray in a day, and this included building work to the hearth and a new liner. No mess whatsoever. These guys really know their stuff. It is rare to find this level of service these days. A well deserved five stars.

April 6, 2018
Unprompted review
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Reply from Stoves Man LTD

Thank you Michael for leaving a review. Im pleased that we delivered a top class job to you as promised. Nice to read that your another happy customer. Regards Andrew

Rated 5 out of 5 stars

Toasty, Toasty, Toasty......

This guy knows his stuff. Lots of advice and no pressure. Log burner fitted by Andrews team on a February Saturday - no mess and a fab result. Delighted to recommend. Happy to be snowed in for four days due to the Beast from the East. My greyhound loves it too.

March 21, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

We had a Delusso R5 woodburner installed in February which we at first thought would be too big for our room but has turned out to be an excellent choice. We would like to thank Andrew, Paul and Rob for working throughout the day ( a Saturday - due to them being so busy and Andrew agreeing to an early installation) Andrew was ill so most of the work done by Paul & Rob who were absolutely brilliant, efficient and tidy.
Lots of helpful advice from Andrew at the early stages and all in all a great company to deal with - I cannot recommend them highly enough.

March 6, 2018
Unprompted review
Rated 5 out of 5 stars

This guy is the best.

This guy is the best. He supplied and installed a wood burner for me. Sound advice no hassle service . I now have a great wood burner that has been installed properly . Use him you won’t be disappointed. In fact I’m having stoveman back to install another wood burner in a different room .

February 24, 2018
Unprompted review
Rated 5 out of 5 stars

I was exceptionally happy with the…

I was exceptionally happy with the service of Andy and his team from our first initial enquiry through to the end product. My stove was fitted in no time and with no fuss or mess. I couldn't be happier and would recommend them whole heartedly to anyone who was thinking of getting a stove fitted.

February 20, 2018
Unprompted review
Rated 5 out of 5 stars

5 stars all the way!

5 stars all the way!

Andrew turned up to quote for the job exactly as promised and talked us through the whole process from conception to completion. At no stage was there ever any sales pressure.
He quoted us a very reasonable price which included a stove that he recommended, next step was to visit his show room to finalise the details such as stove choice, oak mantle piece, slate hearth. It was excellent to see the range of choice that he had on display. The quote then came down in price as the stove we selected was slightly cheaper.

Installation-
Andrew and the team arrived exactly at the time and date specified, they fully protected our hallway, living room carpets and sofas. The team them worked tirelessly to build the fireplace and install the stove.

Completion-
Job progressed well and all aspects have been done to a high standard, we were shown how to operate the stove and the HETAS completion certificate was handed over.

The wood burner has completely transformed our living room and it was money well spent. I would be happy to recommend Stoves Man LTD to everyone.

January 31, 2018
Unprompted review
Rated 5 out of 5 stars

Everything about this operation is 1st …

Everything about this operation is 1st Class. In and out in 3 days, completed everything to an exceptional standard and we now have a lovely wood burner. I would not hesitate to recommend the Stoves Man Team to anybody. Superb tradesmen.

December 1, 2017
Unprompted review
Rated 5 out of 5 stars

The company was very efficient …

The company was very efficient throughout the work.
They were always on time very courteous clean and tidy and issues were resolved quickly.
The workmanship was excellent and they finished ahead of schedule.

November 21, 2017
Unprompted review
Rated 4 out of 5 stars

Stovax Studion 2 Edge installation

Andrew was great to deal with from the start. He was willing to listen to any concerns we had about our choice of stove and even invited us to 'live' demo at his showroom. We felt he was impartial, unlike some other firms we had spoken to.

He was able to show us an extensive photographic record of previous jobs they had carried out.

The fitting was completed by two colleagues and overseen by Andrew. They worked extremely hard to complete the work within the day and were friendly and courteous.

The one thing I would have liked to have received was a more detailed breakdown of the costof the job; i.e. Stove, materials, labour, VAT as it was unclear precisely what we had paid for each element. This made it difficult to assess value for money.

November 21, 2017
Unprompted review
Rated 5 out of 5 stars

Completely Transformed our Cottage!!!

We had a wood stove in our previous home for 22 years and have had serious withdrawal symptoms whilst waiting for a wood stove to be installed into our new home. (Actually, without a stove it really isn’t home at all, it’s like the soul has been taken out of it).
So, after purchasing our little cottage in the forest, we set about trying to find someone who we could feel that we could trust enough to put the soul back into this forlorn little place.
Previous owners had bricked up both fireplaces which had only been open fires before anyway. We thought that at best we might have to settle for a wood burner attached to a flue that disappeared into the wall behind it.....we wern’t really expecting anything quite as exceptional as we actually got from Andrew and his companion Michael!
(Boy does Michael work! And always so cheerful, we missed him when the job was completed).
As I sit here typing this review, I am sitting in front of a stunning opened up fireplace that the wood stove sets back into, with piers from reclaimed bricks and a lovely aged oak beam over the top. It sits on a gorgeous heath and it is finished off beautifully all round. The warmth from the stove and the mesmerising effect of those flames that are so clear through the glass of the stove door is wonderful.....what is the English version of ‘Awesome’ I wonder.....
The chimneys had to be lined, but now we know it is safe and the draw on that fire is unbelievable.
We found someone we could actually trust....we now have a beautiful wood stove that has put the SOUL back into this little cottage....it has truly changed the feeling of the whole place....and....we can’t wait until end of Feb next year when they are back to do the same to the other room!
Thank you Andrew and Michael.

November 20, 2017
Unprompted review
Stoves Man LTD logo

Reply from Stoves Man LTD

Hello Richard Thank you for the review. 3 Wood burners in one house is our record. Let me know if you get a sun tan lol. Best Regards Andrew Stoves Man

Rated 5 out of 5 stars

Excellent Company, excellent Stove!

We are absolutely delighted with our new Stovax Stove and it’s installation by Andrew and the boys! It has made a huge difference to our house and we would strongly recommend Stoves Man as a professional, reliable, knowledgeable, tidy, friendly and courteous company. We look forward to them fitting our second Stovax Stove next year!

November 20, 2017
Unprompted review
Stoves Man LTD logo

Reply from Stoves Man LTD

It is great to hear your so pleased with the installation and the service we provided you. It has been a pleasure doing business with you. If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them in our photo album and on our social media pages.

www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.

Thanks again for your business.

Regards
Andrew

Rated 5 out of 5 stars

A Fantastic Job very satisfied ...

Andrew and his Team were fantastic, they are all very enthusiastic about their work they certainly care about delivering an excellent installation and service and this certainly showed through on the finished product. I would highly recommend them there is no need to look any further.

November 8, 2017
Unprompted review
Rated 4 out of 5 stars

Installation very efficient and visual …

Installation very efficient and visual result good . Not cold enough yet to know how effective it is !

November 2, 2017
Unprompted review
Stoves Man LTD logo

Reply from Stoves Man LTD

Dear Ian,

We always try and make the whole experience with us as enjoyable as possible, It is great to hear you were so pleased with our service. It has been a pleasure doing business with you. Your stove will every effective now the cold weather is upon us.


If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk. Thanks again for your business.

Regards

Andrew

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