I would like to correct my earlier review. I would not give this business zero stars—I would give negative stars. This has been an extremely poor experience, and I strongly a... See more
Company replied
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See what reviewers are saying
‘Britain is no longer broken’ thanks to brilliant customer service and outstanding installation. We ordered on Friday and fitted Tuesday! Wow even Tesco don’t deliver that quickly. The installation... See more
Andrew was great to deal with from the start. He was willing to listen to any concerns we had about our choice of stove and even invited us to 'live' demo at his showroom. We felt he was impart... See more
Purchased and auror one wood burning stove off of stoves man had a problem with the door didn't want to know if you want after sale service then do not go to this site it's a waste of time
Company replied
Company details
Information provided by various external sources
Stoves Man are HETAS registered installers to supply and fit Wood burning and Multi-fuel stoves throughout Norfolk and East of England. We also cover all aspects of reconstruction and restorations, roofing and chimney building works. With over 24 years of experience. Our repensentation goes before us, this has been established on old school standards of quality workmanship, which enables us to meet your exact requirements with outstanding performance.
Contact info
Unit 10, Whissonsett Road, NR20 5DJ, Norfolk, United Kingdom
- 01760 788 407
- info@stovesman.co.uk
- stovesman.co.uk
3.2
Average
181 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One very happy family here
One very happy family here. Great service and team work from Andrew, Steve and Michael. A big thank you to Michael who stayed some nights, until late to ensure the job would be finished by the end of the working week and his attention to detail is of a very high standard. All in all a very professional service and I cannot recommend highly enough. Love how warm my home now feels.
November 1, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Mr & Mrs Fowler,
It is great to hear your so pleased with the installation and the service we provided you. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
excellent job
October 31, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Richard,
We always try and make the whole experience with us as enjoyable as possible, It is great to hear you were so pleased with our service. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Excellent service
Excellent service
I found Stoves Man Ltd exceptionally helpful , clean , tidy and professional
Would recommend them to anyone.
October 31, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Mr & Mrs Hendry,
It is great to hear your so pleased with the installation and the service we provided you. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Competitive pricing and excellent …
Competitive pricing and excellent workmanship, would highly recommend.
September 11, 2017
Unprompted review
Reply from Stoves Man LTD
Thank you for your 5 star review. It is great to hear you had a good experience with us. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Professional
Professional, very knowledgeable, friendly and very tidy. Highly recommended.
September 11, 2017
Unprompted review
Reply from Stoves Man LTD
Thank you for your 5 star review. It is great to hear you had a good experience with us. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Couldn't be happier with the work …incredible
Couldn't be happier with the work carried out by Andrew and his team at Stovesman! Friendly, professional and knowledgeable! The attention to detail is second to none. For what was a very messy job to do, the lady in my life was very happy as not a speck of soot or dirt left in the cream carpets - phew!
Great value for money, no hidden extra costs and still great quality! Cant thank you enough! Would definitely recommend!
August 20, 2017
Unprompted review
Reply from Stoves Man LTD
Thank you for your 5 star review. It is great to hear you had a good experience with us. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Andrew has very positive and …
Andrew has very positive and intelligent attitude towards stove installation.
All the work was done on time and to a high standard.I would be pleased to recommend Mr Stoves Man to anyone thinking about having a woodburner.
July 12, 2017
Unprompted review
Reply from Stoves Man LTD
Thank you for your 5 star review. It is great to hear you had a good experience with us. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
thank you so much to Andrew
thank you so much to Andrew, Steve, and to Michael for the beautiful job they made of installing our Burner I found Andrew and co friendly polite and very good at what they do I would recommend them to anyone who is thinking of having a burner fitted it was a pleasure to have them in our home and quite sad to see them go I also have to say that although they had to do a lot of knocking down of our old fireplace they left no mess and Michael always hoovered up before he left, all I can say is very professional and pleasant men thank you so much.
June 22, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Pauline,
Thank you for your 5 star review. It is great to hear you had a good experience with us. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
would be happy to use this company again
June 12, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Mrs Rietkerk,
Thank you for your 5 star review. It is great to hear you had a good experience with us. It has been a pleasure doing business with you. If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Excellent!
Excellent timely service, fitted with care and passion.
Andrew was quite happy to explain the fit and point out the errors and risks that had previously been there.
May 24, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Stuart,
Thank you for your 5 star review. It is great to hear you had a good experience with us. It has been a pleasure doing business with you. If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Log burner installation/chimney uncapped
I am super pleased with my installation and would highly recommend stoves man to anyone.They are punctual and friendly, and they worked non stop .They gave me up dates on what they were doing and gave me loads of advice on using my wood burner I was also given helpful contact numbers for wood and chimney sweeps .I purchased my own log burner second hand and it needed some tlc, they gave it a complete overhaul and made it safe and look like new ..this was free as they never charged me .These guys will go the extra mile for you and their work is second to none ..all work is finished to such a high standard you will be amazed with the finish.One very very happy customer.
May 11, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Tracey
We always try and make the whole experience with us as enjoyable as possible, It is great to hear you were so pleased with our service. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Good company to work with.
May 6, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Chris,
Thank you for your 5 star review. It is great to hear you had a good experience with us. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Andrew and his team carried out a great …
Andrew and his team carried out a great job installing our woodburner stove, coping excellently with the challenges of a blocked chimney. With an efficient, professional and efficient team, the work was carried out in an exemplary manner. I can recommend Stove Man with the highest confidence.
April 21, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Mr York
We always try and make the whole experience with us as enjoyable as possible, It is great to hear you were so pleased with our service. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Arrived on time
Arrived on time, friendly, very helpful, quick and left everything clean and tidy. We have been very happy with our fire since it was installed and we have had no problems at all. We would certainly recommend Stoves man as a good choice.
April 21, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Mr & Mrs Francis,
Thank you for your 5 star review. It is great to hear you had a good experience with us. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Excellent 5*
Highly recommend, extremely knowledgable and very good advice given, lovely guys, very professional, neat, tidy, on time, honest, just love the new stove, thank you :)
April 13, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Rebecca,
Thank you for your 5 star review. It is great to hear you had a good experience with us. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Good professional job
Good job. Had wood burning stove fitted with flue down the chimney, secured to chimney pot and bird cowl fitted. Good price, no fuss, professional and hard working. Andrew is a good solid guy who we'd be happy to recommend.
April 9, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Simon,
It is great to hear your so pleased with the installation and the service we provided you. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Full consultation
Full consultation, efficient and polite, excellent workmanship.
April 9, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Anita,
It is great to hear your so pleased with the installation and the service we provided you. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Excellent work would recommend
April 4, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Steve,
It is great to hear your so pleased with the installation and the service we provided you. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Professional job.
Very friendly. Work done within given timescale and clean, all furniture left in the room was protected. Very pleased with end result. Came back to rectify a small matter without hesitation.
March 31, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Mr & Mrs Hurt
It is great to hear your so pleased with the installation and the service we provided you. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Installed just over a year ago now and …
Installed just over a year ago now and we are delighted with the results. Quite small wood burner compared to some but heats up the room and the house beautifully.
A lovely job was done in regard to the fireplace with every attention to detail both for safety and detail.
We would certainly recommend them and will likely be getting them to check the fire, as you should have done from time to time.
Martin and Jane Green
March 29, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Martin,
It is great to hear your so pleased with the installation and the service we provided you with over a year ago. It was a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
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