I would like to correct my earlier review. I would not give this business zero stars—I would give negative stars. This has been an extremely poor experience, and I strongly a... See more
Company replied
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See what reviewers are saying
‘Britain is no longer broken’ thanks to brilliant customer service and outstanding installation. We ordered on Friday and fitted Tuesday! Wow even Tesco don’t deliver that quickly. The installation... See more
Andrew was great to deal with from the start. He was willing to listen to any concerns we had about our choice of stove and even invited us to 'live' demo at his showroom. We felt he was impart... See more
Purchased and auror one wood burning stove off of stoves man had a problem with the door didn't want to know if you want after sale service then do not go to this site it's a waste of time
Company replied
Company details
Information provided by various external sources
Stoves Man are HETAS registered installers to supply and fit Wood burning and Multi-fuel stoves throughout Norfolk and East of England. We also cover all aspects of reconstruction and restorations, roofing and chimney building works. With over 24 years of experience. Our repensentation goes before us, this has been established on old school standards of quality workmanship, which enables us to meet your exact requirements with outstanding performance.
Contact info
Unit 10, Whissonsett Road, NR20 5DJ, Norfolk, United Kingdom
- 01760 788 407
- info@stovesman.co.uk
- stovesman.co.uk
3.2
Average
181 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent all round service
excellent all round service, have already recommended them as we were so impressed
March 29, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Sharon,
It is great to hear your so pleased with the installation and the service we provided you. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Excellent craftsmanship
Excellent craftsmanship, very friendly service with helpful flexibility.
It would be hard to find better experience and expertise and we are delighted with the quality of the substantial work done for us.
March 29, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Tim & Christine,
Thank you for your 5 star review. It is great to hear you had a good experience with us. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Brilliant service!
Stoves Man fitted our wood burner, including lining the chimney. He was highly knowledgeable about all aspects of fitting our wood burner, from the components to the necessary safety procedures.
I have recommended Stoves Man to friends and family who have considered having a wood burner fitted.
Stoves Man was friendly and fair in the way he did business.
March 23, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Mr Thomas,
It is great to hear your so pleased with the installation and the service we provided you. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our website and social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Stockton 8 installation
Excellent job carried out by Andrew and Micheal, for a good price. No complaints what so ever 12months on. I know other people who have used him and they are equally happy. He was the only person to provide a proper quote for the way we wanted our stove installing rather than trying to tell us an easier, faster yet less suitable way of doing it. He understood the reasons why we wanted it built the way we did.
We would definitely use him again if needed.
March 23, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Jeremy,
Thank you for such a great review and thanks very much for choosing Stoves Man.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our website and social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Brilliant, efficient and informative service
Enjoyed meeting Stovesman and the total service was excellent.
Work done on schedule and to quote.
Already had much enjoymeent from the new stove and its thorough installation.
No hesitation in recommending Stovesman...
March 22, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Peter,
Thanks for the 5 star review. We pride ourselves on providing the best customer service we can to each and every customer.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our website and social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Professional installation
When the estimate was provided it was honest and delivered with good advice. The installation was thoroughly professional and done within the set time. We are really pleased with the stove and would highly recommend Stoves Man
March 22, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Frank,
Thank you for such a great review and thanks very much for choosing Stoves Man.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our website and social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Reply from Stoves Man LTD
Dear Frazer,
Thanks for the 5 star review Frazer. We pride ourselves on providing the best customer service we can to each and every customer.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our website and social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Nice and helpful guy
Fab guy, helpful and quick.
Great with decision and guidance for the customer and honest.
March 22, 2017
Unprompted review
Reply from Stoves Man LTD
Dear John,
We always try and make the whole experience with us as enjoyable as possible, It is great to hear you were so pleased with our service. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our website and social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Installed two wood burning stoves
Andrew and Michael did a fantastic job installing two new wood burning stoves, providing and laying two hearths (pamment tiles and slate) and pointing the old brickwork with lime after removing an old cast iron fireplace. Andrew discovered we needed a new chimney stack and provided and fixed one for a very minimal extra cost. Overall, the job was beautifully done at a very good price. Communication was excellent. He's a friendly, honest guy and we'd definitely recommend and would use again.
March 19, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Abi,
Thank you for such a great review and thanks very much for choosing Stoves Man.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Stovesman was brilliant in every way.
Stovesman was really brilliant. He and his assistant were enthusiastic, reliable, knowledgeable.They went that extra mile, nothing was too much trouble. They both worked from 8-6pm and you could tell they take great pride and enjoy their work. Not only did they fit the new, lovely burner, but they replaced the chimney pot and removed a long piece of pipe. I would recommend Stovesman highly.
March 17, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Amanda,
Thanks for the 5 star review Amanda. We pride ourselves on providing the best customer service we can to each and every customer.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Fantastic all round service and experience.
I would definitely recommend and use the stovesman crew again
March 14, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Adey & Julie,
It is great to hear your so pleased with the installation and the service we provided you. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Reply from Stoves Man LTD
Dear Mrs Alflatt
Thank you for your 5 star review. It is great to hear you had a good experience with us. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Highly Recommended
We have used Andrew and his team to undertake a number of projects on our new home including the installation of a wood burner, replacing all of the windows, plastering work, carpentry and general building work to name a few things.
We are very impressed with the quality of workmanship and found Andrew's input extremely helpful in terms of explaining what is possible and suggesting ideas that we would never have thought of.
Andrew and his team are friendly, professional and consistently carried out projects on time and on budget with great communication. We highly recommend Stovesman and personally, we wouldn't consider using anyone else.
February 9, 2017
Unprompted review
Reply from Stoves Man LTD
Dear Will,
We always try and make the whole experience with us as enjoyable as possible, It is great to hear you were so pleased with our service. It has been a pleasure doing business with you.
If you ever feel like sending us a photo of your products in action once they are installed then please do, we love to see our products installed and running in our customers homes and we always feature them on our social media pages. www.facebook.com/NorfolkStovesman/ or email them to info@stovesman.co.uk.
Thanks again for your business.
Regards
Andrew
Excellent Service
Stovesman was on time, efficient and provided exactly what we were looking for. The workers were all very pleasant guys to have around and nothing was too much trouble, very clean and efficient workers. You couldn't really ask for any more.......
February 6, 2017
Unprompted review
Installation of wood burner
Stovesman came to give us a quote for installing a wood burner in our newly acquired property. He was polite and gave good advice. He installed our wood burner, together with lintel, liner, and built a new brick hearth. After seeing the quality and efficiency of the work, we then asked him to plaster the wall and chimney breast, the whole thing looks terrific. No hesitation in recommending him to anyone for this type of work, he was prompt, friendly, polite, quick and clean.
February 6, 2017
Unprompted review
Would highly recommend
A great service. We are renovating an old cottage, our wood burner and new hearth was installed by stoves man. They are hard working and so pleased with the end result.
February 6, 2017
Unprompted review
Excellent job!
Really pleased with all aspects of the work, and would recommend Stoveman
February 5, 2017
Unprompted review
Very competent and professional
Was tidy and the finished result was excellent
February 5, 2017
Unprompted review
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