We purchased 2 chairs and 2 x 2 seater lounges some months ago. Over the months we have had several visitors - many of whom have spontaneously remarked on the exceptional comfort. Clearly the chairs... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Design Initial Brisbane, had a very comprehensive range of Stressless furniture which made it so much easier to choose the right chairs. Peter S's advice on fabric (we chose wool) and colour was in... See more
Company replied
Finding a chair to suit me was easy as slipping my foot into a comfy slipper when I sat in the medium Stressless Garda. Being short, under 5ft it's a very difficult task to find a chair that I'm comfo... See more
Company replied
We have owned Stessless furniture for many years, the quality and value for money is second to none. The service and response to any issue is prompt and outstanding. There are not many businesses ou... See more
Company replied
Company details
Written by the company
Norwegian comfort that cannot be explained but simply must be experienced.
Contact info
Level 18, 227 Elizabeth Street, 2000, Sydney, Australia
- 02 9525 4211
- office.au@stressless.com
- stressless.com/en-au
4.6
Excellent
569 reviews
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Modern Recliner
The stressless chairs are the only modern looking recliner I have seen which is not hugely dominating and bulky. We had plenty of time to try out the chairs and were then advised re optimal fit for our height etc. The sale shortly after clinched the deal.
April 11, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Great experience. Comfy furniture.
Buying process went smoothly. Delivery was sooner than expected. Delivery service was excellent.
March 17, 2025
Reply from Stressless Australia
Good Morning Judy,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Great customer service
Great customer service, explained everything we needed to know. Friendly staff
March 17, 2025
Reply from Stressless Australia
Good Afternoon Ron,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Beautiful but inspect carefully
The dining chairs are beautiful and the fabric is exactly as we expected.
We are really pleased with our purchase.
However, when we arrived to inspect them prioe to final payment, several of the chair legs were stained. As we selected the white oak legs these stains were very prominent. We, the retailer and ourselves, were able to scrub the stain off but it took a long time as we were not able to risk abrasive or chemical cleaners.
March 18, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Consul Upgrades
Chairs delivered within timeframe specified. Delivery team helpful and friendly. New Electric Consul and Office Consul were upgrades to an ~16yr old Consul Recliner (which has been used daily).
Extremely comfortable chairs and exceptionally well made.
March 27, 2025
Reply from Stressless Australia
Good Afternoon Bruce,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
The salesman was informative & not…
The salesman was informative & not pushy.
The organising of delivery to my home was great. They were flexiable & easy to talk with.
The delivery crew were pleasant & on time.
March 26, 2025
Reply from Stressless Australia
Good Morning Amanda,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
✅✅✅✅✅✅✅✅✅✅✅
March 23, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Being able to view the Stressless video…
Being able to view the Stressless video in the store of how the furniture is made in Norway and given the time to sit in the various models and choose our suite.
We ordered in October 2024 and suite was delivered March 2025, well worth the wait!
March 12, 2025
Reply from Stressless Australia
Good Morning Alison,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
The chairs and couch are just…
The chairs and couch are just sensational! Better than expected. Such great quality and workmanship doesn’t come any better, just so comfortable
March 3, 2025
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Reply from Stressless Australia
Dear Lesley,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Very disappointed customer
We have previously owned stressless furniture and loved it. This time around we had a completely different experience. The quality has changed, they’re not as comfortable, ( we’re having a back problem) material on our sofa is peeling ( witch is parentally normal and we were advised to use a razor to remove) We had a upholsterer in the family and I have seen lots of excellent materials from Warwick that didn’t need a razor to be used. We have recommended Stressless to couple of friends and family members but unfortunately there opinions are similar to ours. We regret that we didn’t spend the money on something else. I would never buy or recommend Stressless ever again.
September 21, 2024
Unprompted review
Reply from Stressless Australia
Dear Janina,
Thank you for your feedback regarding your Stressless Fiona sofa.
You selected an 80% wool, 20% viscose fabric named Calido as your upholstery and we had a technician inspect it regarding reports of pilling.
The technician found that the fabric was not actually pilling but that there were additional fibres in the upholstery. We reached out to our production team in Norway who confirmed that this was normal for wool fabrics and that the additional fibres could be removed is with a lint/nubs remover or by very carefully running a razor blade along the fabric.
As a gesture of goodwill we are willing to provide you with a complimentary depilling machine, please email us at office.au@stressless.com if you would like to take us up on this offer.
Regarding the comfort of your Fiona sofa, this is a new model and is manufactured slightly differently than our usual Plus-System recliners and sofas.
As such, the feel of the Fiona sofa will vary from that of your existing Stressless models.
Kind Regards,
Stressless Customer Care Team
Poor quality lounges
We purchased a Stressless Mary Wood lounge back in 2020 and received it in Jan 2021. Last year the controls on the recliner stopped working. Fortunately this was repaired under warranty. We now noticed that the leather on one of the recliners is fading/wearing ie. 13cm x 7cm patch. This is unacceptable for an AUS$11,000 lounge. It's only my wife and I living in the house so its not as if the lounge has witnessed any heavy duty use. In the past we have purchased far cheaper leather lounges that have lasted over a decade. For our retirement we thought we would treat ourselves to something special. In hindsight this was a very bad idea/purchase. We will certainly stay clear of any Stressless furniture in future. Further to Stressless reply below. Yes we are aware the warranty has expired. The point I am making is that the leather, for the price and with minimal wear and tear, has deteriorated. Not really a quality product for the price. As I have pointed out we have purchased far less expensive leather lounges where the leather has outlasted the grandchildren growing up.
February 13, 2025
Unprompted review
Reply from Stressless Australia
Dear Mr. Hary,
Thank you for your feedback on your Stressless sofa.
As a reminder, Stressless provides a 2-year warranty on upholstery against manufacturing defects.
This is a normal warranty for quality leather, many manufacturers offer only one year.
Given that your sofa is now 4 years old, it is unfortunately outside the warranty period.
When you reached out regarding the leather issue, we informed you that the leather warranty had expired. We also recommended a qualified leather technician who may be able to assist with the matter.
Kind regards,
Stressless Customer Care Team
Quality
Quality, quality, quality. It doesn't get any better than Stressless. Our new Sofas were purchased to replace a couple of old Natuzzi sofas. The quality of the product is AAA+, comfort, posture control, and the beautiful soft paloma leather upholstering. The help and professional service provided by Frank at Berkowitz Essendon was much appreciated. We are extremely happy with our 2 and 2.5 seat Fiona Sofas, they tick all the boxes. Thanks Frank and thanks Stressless.
February 3, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
The staff at Euphoria Hobart were…
The staff at Euphoria Hobart were wonderful, answered questions that we asked, they were warm and friendly, we did have to wait months for our Recliner, but we were told the time it will take and we accepted the long wait.
It was delivered on the time they said, Christian unpacked it and checked that all electrical were working.
Thank you to Christian and I don't remember the lady's name at Euphoria but she was delightful and very helpful and kind, thank you so much.
January 24, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Superbly engineered chair in stunning…
Superbly engineered chair in stunning Paloma Leather.
We got first class service from Tanya at Domaine, MacGregor.
She allowed us to try all options at our pace and answered all our questions.
January 27, 2025
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Purchasing Stressless at Berkowitz Moorabbin
The staff at Berkowitz Moorabbin were very helpful throughout our buying experience. They were not pushy in anyway and let us come our own decision in the furniture that would suit us. Their enthusiasm about Stressless Furniture seemed genuine and although it was more expensive that what we set out to buy, we could see the value in purchasing quality.
September 22, 2024
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
The Company kept us informed and up to…
The Company kept us informed and up to date regarding when we were likely to receive our Stressless Couch. The delivery was smooth and timely and a pleasant experience.
Sharyn Richards
January 21, 2025
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Recliner Heaven
The purchase experience through Style n Furniture was pleasant and smooth, and delivery was on time. The recliners are stylish, good looking and the design makes for the most comfortable chair we have ever used.
January 6, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Excellent staff at Euphoria
Excellent staff at Euphoria, and production is second to none.
December 21, 2024
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Comfort and warranty
Showroom people were helpful but not pushy. We were able to bring samples of the covers home which was very useful.
Delivery people very polite and efficient.
The chairs are extremely comfortable and we’d recommend them to anyone looking for a modern non bulky recliner.
December 12, 2024
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.