We purchased 2 chairs and 2 x 2 seater lounges some months ago. Over the months we have had several visitors - many of whom have spontaneously remarked on the exceptional comfort. Clearly the chairs... See more
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Review summary
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Design Initial Brisbane, had a very comprehensive range of Stressless furniture which made it so much easier to choose the right chairs. Peter S's advice on fabric (we chose wool) and colour was in... See more
Company replied
Finding a chair to suit me was easy as slipping my foot into a comfy slipper when I sat in the medium Stressless Garda. Being short, under 5ft it's a very difficult task to find a chair that I'm comfo... See more
Company replied
We have owned Stessless furniture for many years, the quality and value for money is second to none. The service and response to any issue is prompt and outstanding. There are not many businesses ou... See more
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Company details
Written by the company
Norwegian comfort that cannot be explained but simply must be experienced.
Contact info
Level 18, 227 Elizabeth Street, 2000, Sydney, Australia
- 02 9525 4211
- office.au@stressless.com
- stressless.com/en-au
4.6
Excellent
569 reviews
Replied to 75% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great service and products!
The service was very good and the product (chairs in our case) was excellent. We had the chairs delivered when they arrived from Norway and the delivery quality and timeliness was excellent. Highly recommended!
July 6, 2025
Reply from Stressless Australia
Good Morning Chris & Kira,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Our contact was via Bernie what an…
Our contact was via Bernie what an absolute pleasure she was to deal with nothing was to much bother our service request was approved without fuss and completed within days well done all round
June 18, 2025
Reply from Stressless Australia
Good Morning Arthur,
Thank you for your thoughtful feedback.
We’re delighted to hear that Bernie provided such excellent service and made your experience seamless.
Her dedication and professionalism are greatly valued, and we’re pleased your request was processed efficiently and without complication.
We truly appreciate you taking the time to share your experience and please do not hesitate to reach back out to us should there ever be anything else we can assist you with.
Kind Regards,
Stressless Customer Care Team
If you're short...
Finding a chair to suit me was easy as slipping my foot into a comfy slipper when I sat in the medium Stressless Garda. Being short, under 5ft it's a very difficult task to find a chair that I'm comfortable in, especially having my feet be able to reach the floor. For shorter people this is a marriage made in heaven.
June 23, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Love the chair ❤️
June 21, 2025
Reply from Stressless Australia
Good Morning Kate,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
A timeless piece of furniture …
Stressless products are made beautifully and this is evident in how they look and feel. We are very excited to have the Erik recliners and Fiona lounge finally in our home.
June 18, 2025
Reply from Stressless Australia
Good Morning Shelley,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Poor quality, service and service response
SWC 7617
In the last four years I have purchased more than $15,000 worth of Stressless furniture including two weather lounge chairs with footstools, a two and a half seater electric reclining sofa, and two high end office chairs (for home use). Initially, they felt very comfortable and supportive but progressively over the time we have owned them the seats and seat backs foam cushioning support has deteriorated to the point where we cannot use the chairs without additional support cushions. All the furniture still looks in excellent condition, it is only when actually sitting in the chairs that that the collapsed cushioning becomes apparent. I must be honest and say that we are tall and large, but not obese, people. After waiting for a long time to get a Stressless representative to inspect the chairs we were told that the problem was not covered, as it was "fair wear and tear" and the foam cushioning was out of a very short warranty. Other manufacturers give a ten-year warranty on their cushioning, and we expected that, having paid a premium for Norwegian-made products, the company would address the issue, but sadly, this was not the case. I am myself, an Australian manufacturer (not of this type of furniture) and in my business we use HR (high resilient) foams that keep their shape for a very long time. I can only conclude that the quality of foam being used in the Stressless furniture is not of the high quality that you would expect of such expensive furniture. Unfortunately, the furniture is of no real use to us for the purpose we purchased it, and we will have to replace it all with furniture from another manufacturer (even though we still like the way it looks and the leather shows no sign of wear).
March 21, 2025
Unprompted review
Reply from Stressless Australia
Dear Stephen,
Thank you for your review.
We're genuinely sorry to hear that your experience with Stressless did not meet your expectations.
As part of our commitment to quality, Stressless offers a 10-year warranty on the internal foam against manufacturing defects. Following your claim, we promptly arranged for a technician to assess your furniture. Based on the technician’s report, no manufacturing faults were identified. The foam compression observed was consistent with normal wear and tear, which falls outside the warranty coverage.
We’d also like to confirm that both the Magic and Emily models are manufactured using high-resilience moulded foam, designed for long-lasting comfort and support.
We regret any inconvenience this has caused and appreciate you taking the time to share your feedback.
Kind Regards,
Stressless Customer Care Team
Please don't buy the Stressless brand…
Please don't buy the Stressless brand and certainly do not use Berkowitz. Our experience has been awful. Waited for 6 months to get a product which did not reflect what we were lead to believe when we tried the chairs in the Blackburn store. We put the complaint in 6 months after receiving them. We were trying to give the product a chance to wear-in but the consequence was that we were told we were not truthful because we waited too long to complain. Yet after six months the fabric was as hard as one can find, the shape created neck issues and their Plus System did not work as it was and still is very hard to adjust and it does not stay in place. After submitting an email in January 2025 requesting available options, and pointless inspections by incompetent people within Berkowitz including a leather repair person who admitted to the problem on site but refused to report it (yet his experience was "leather repairs" but the chairs had a fabric finish), we were told in late May 2025 that the case was closed. We had agreed to have the lounges transported to their store in Blackburn (to compare the chairs to the ones we tried in Blackburn in January 2024 - a suggestion I had made earlier to Stressless) to compare what we were delivered to the ones we were promised in the store (agreeing to location, days and times which suited the people we had to deal with rather than our commitments); But we were told the case was closed (May 2025)! Why? because we could not attend due to being sick with Covid; both my husband and I had it at different times contracted the virus. I am in two minds whether to take the two companies to VCAT. The person from Berkowitz was an awful person to deal with who did not consider us at all and refused to be polite. The person I emailed at Stressless in Sydney was not interested at all and told me that I would need to deal with Berkowitz (yet they built the chairs). Please do not buy the stressless brand (we paid over $12,000.00) and beware of the lack of empathy from Berkowitz. Do not buy anything from them unless you try the exact model and finish that you try in their store (if you opt to shop there) and do not trust the people who work there. Get it in writing! It has been an awful and expensive experience. When I contacted them in January 2025 I was hoping we would find a way of repairing the chairs so we could use them. They were not interested in that and made sure that we "stopped annoying them" by their responses (phone and emails). These are just rude and arrogant people with no people skills and the products they sell do not reflect the samples they have in store. Beware!
May 29, 2025
Unprompted review
Reply from Stressless Australia
Dear Nadia,
Thank you for sharing your feedback. We regret to hear that your Stressless products have not met your expectations.
As part of our commitment to quality, we arranged for an independent technician to inspect both of your Buckingham sofas. Their assessment confirmed that there are no manufacturing faults and that the Plus-System is functioning as designed.
We understand that this may not have been the outcome you were hoping for; however, there are no warranty concerns present.
We sincerely regret any disappointment this situation may have caused.
Kind Regards,
Stressless Customer Care Team
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Customer after sales service.
The Euphoria staff member was helpful in providing an appropriate cleaning product & ordering the same for my new fabric Stressless Recliner Chair.
May 20, 2025
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Love the product
Love the product, quality and style. Can’t same the same for lack of stock.
May 19, 2025
Reply from Stressless Australia
Good Morning Stephen,
Thank you for your review and we are sorry to hear you were unhappy with our stock levels.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Comfort plus recliners
We are very happy with our Stressless recliners. We have had a very positive experience from researching and sitting in the product through the order process to delivery. The only negative I would comment on is the very long wait for the product to be delivered into the store we purchased through. Apart from that, we are stoked to be sitting in these amazingly comfortable recliners 🙂
May 8, 2025
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Very comfortable lounge
Very comfortable lounge, the finish is excellent absolutely exquisite.
April 30, 2025
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Excellent service by Stressless for a warranty repair
I have 3 Stressless reclining chairs, all purchased from Berkowitz. All 3 are very comfortable and supportive for my back. Recently my Mayfair office chair became very loose on the base. I was guided by Bernie from Stressless with videos to deconstruct the base to identify the issue. It was determined that a new base was the solution. Chris from The Leather Doctor came the following week to replace the base under warranty. The service was impeccable and I now have a perfect office chair again. Thank you Bernie and Chris for your great service.
May 9, 2025
Unprompted review
Reply from Stressless Australia
Good Morning Donald,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Reply from Stressless Australia
Good Morning Joseph,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Worth the wait
Worth the wait. Very happy with our purchases even though there was a delay on delivery.
April 14, 2025
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Fantastic service at Euphoria North…
Fantastic service at Euphoria North Hobart with Brendan. Great effortless delivery. Very happy with our recliners.
April 3, 2025
Reply from Stressless Australia
Good Afternoon Susan,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Fantastic service from pfizners…
Fantastic service from pfizners furniture in Littlehampton
April 17, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Pleasant people from order to drlivery
April 17, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
First of all I have to say that the…
First of all I have to say that the salesman knew very little about the product. I had not particularly looked for a recliner because I find them generally too bulky but was instantly "smitten" when I saw the Stressless Model Erik in olive green. Despite gaining useful information from the salesman I did purchase and once I found the online manual and instructions on how to move the parts I knew I was on to a winner. I have absolutely no regrets buying this chair (and ottoman) on sight. That is it so much more then a beautifully crafted product is an absolut bonus and delight.
April 1, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Stressless product is top quality and…
Stressless product is top quality and very comfortable.
Berkowitz sales people at Blackburn store, were very helpful and had very good product knowledge.
Delivery person was prompt and very courteous.
April 15, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
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