We purchased 2 chairs and 2 x 2 seater lounges some months ago. Over the months we have had several visitors - many of whom have spontaneously remarked on the exceptional comfort. Clearly the chairs... See more
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Review summary
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Design Initial Brisbane, had a very comprehensive range of Stressless furniture which made it so much easier to choose the right chairs. Peter S's advice on fabric (we chose wool) and colour was in... See more
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Finding a chair to suit me was easy as slipping my foot into a comfy slipper when I sat in the medium Stressless Garda. Being short, under 5ft it's a very difficult task to find a chair that I'm comfo... See more
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We have owned Stessless furniture for many years, the quality and value for money is second to none. The service and response to any issue is prompt and outstanding. There are not many businesses ou... See more
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Company details
Written by the company
Norwegian comfort that cannot be explained but simply must be experienced.
Contact info
Level 18, 227 Elizabeth Street, 2000, Sydney, Australia
- 02 9525 4211
- office.au@stressless.com
- stressless.com/en-au
4.6
Excellent
569 reviews
Replied to 75% of negative reviews
Typically replies within 48 hours
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More information less hype required
I love my Garda chair and footstool but they weren't supplied with any form of operational instructions. The short video on the Stressless website is hopelessly inadequate for transferring information. Stressless put too much emphasis on marketing and not enough on ensuring that the customer knows how to use the product to its full potential from day one.
September 21, 2025
Reply from Stressless Australia
Good Afternoon Jennifer,
Thank you for your review and feedback.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
good chair/ well made from quality materials
i recently purchaced two sunrise classic power chairs
after a trial at the shop and we were quite pleased with them at first .but as time went on we both realised they did not suit in some areas of ease of exit/elusive button control panel and buttons.
we would respectfully suggest you ad a lift feature that brings your buttocks and thighs parallell to the floor for ease of dismount at about 400/450mm.
we also found the headrest was designed to push your head forward onto your chest, thus closing the wind pipe which can be uncomfortable at times and promotes snoring at others ime told.
September 16, 2025
Reply from Stressless Australia
Dear Rick,
Thank you for your review and for choosing the Sunrise Classic Power Chairs.
We’re sorry to hear that some aspects didn’t meet your needs over time. Your feedback is appreciated and will be shared with our product team for consideration.
Kind Regards,
Stressless Customer Care Team
Goods received within timeframe advised…
Goods received within timeframe advised at time of order.
Goods received in top class condition
September 11, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
5 years comfort but a 10 year warranty, hmmm…
We purchased 2 Opal chairs in 2020 and enjoyed comfortable use of them for about 3 years at which time seat cushion compression became noticeable and discomfort began. This worsened over the next 18-24months to the point that we engaged Ekornes and their technician performed an assessment of the chairs. The chairs had regular normal use, were deemed to be in good condition (leather and mechanisms) but the seat cushion was assessed as ‘in need of replacement’. Stressless would not cover this defect under warranty as they consider it normal wear and tear - which begs the question: why provide a 10 year warranty for a chair (leather and mechanisms/structure) which becomes uncomfortable after 5 years of standard use?
My contention is that provision of a cushion which is fit for purpose (ie matches the warrantied lifespan of the chair) is a legitimate customer expectation…no one told us when purchasing that we would need to spend another $300 in 5 years to keep a $4000 chair useable. In my view failure to provide cushioning which matches the structural warranty of a chair is an error or fault in the process of manufacturing. Ekornes do not agree…
September 11, 2025
Unprompted review
Noisy squealing sound
I purchased a Stressless Mayfair Star Base. It is comfortable to sit in, but it is squeaky and noisy.
Delivery was significantly delayed from the promised time, and when I inquired, it seemed like they had completely forgotten about it. They rearranged the delivery, but it was delayed again.
August 1, 2025
Reply from Stressless Australia
Dear Stressless Customer,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
We are sorry to hear that the delivery process was an issue for you and we will address this with the Stressless retailer with whom you placed your order.
Please feel free to contact us at office.au@stressless.com regarding the squeak you are experiencing with your recliner and we can investigate this further.
Kind Regards,
Stressless Customer Care Team
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
The outcome
The outcome. Furniture is amazing, just the waiting was tedious. The Mary II Was told June, rolled over to early July. To be given a revised date then to be postponed a few more times.
August 16, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
Delivery Problem
This review is regarding our delivery experience.
We placed our order in January 2025 and were advised by the retailer that delivery should be in roughly 20 weeks. Happy with that.
Upon checking with the retailer in August 2025 they advised that the furniture had left Melbourne in May, but they didn't know where it was. Ultimately they did locate it but tried to advise us that it takes 2 months to get from Melbourne to Queensland. We found that hard to believe; also there was obviously no tracking by our retailer.
August 8, 2025
Reply from Stressless Australia
Dear Lorraine,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
We are sorry to hear that the delivery process was an issue for you and we will address this with the Stressless retailer with whom you placed your order.
Should you ever need us, please contact us at office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
Excellent product and dealer service…
Excellent product and dealer service was first class.
August 19, 2025
Reply from Stressless Australia
Good Morning Doug,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
Excellent sales assisted our selection.
August 5, 2025
Reply from Stressless Australia
Good Morning Nick,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
Exceptional arm chair - Stressless Sunrise
Just loved the product as soon as I sat in it. I was looking for an arm chair for my residential aged care room. I had been recommended to look at Stressless chairs after I wasn’t having any luck finding a chair I felt comfortable in and to fit in the limited space I had. I was also impressed by how good it looked but not only that how Stressless build their furniture and the obvious quality. Furniture One at Camden NSW provided extensive information about the chair, and the company and the salesman was very knowledgeable about the product. Would not hesitate to recommend this chair. I’m so very happy. Susanne Smith (review dictated to me by Susanne - Rhonda)
July 25, 2025
Reply from Stressless Australia
Good Morning Susanne & Rhonda,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
Stressless chairs
The people at Ftizner Furniture are friendly, helpful, and knowledgeable concerning the range of furniture available from their facilities.
Being able to trust the advice provided makes the purchasing a more satisfying experience.
August 8, 2025
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
We were fortunate to be able to…
We were fortunate to be able to purchase chairs that were already in store so no waiting. The chairs are wonderfully comfortable, simple classic style. No fussy handles etc. Our only complaint is that we keep going to sleep in them! Great product and we are very happy.
July 18, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
Helpful staff at Toledo provided great service.…
Helpful staff at Toledo provided thorough information about the product range.
July 25, 2025
Reply from Stressless Australia
Good Afternoon Jen,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Stressless Customer Care Team
Reply from Stressless Australia
Good Morning Margaret & Bruce,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
The comfort level is amazing. I love it!
My new Emily 3-seater with 3-power is fabulous. I love it! It is truly even more beautiful than I remember it in the showroom. The look and feel of the leather is perfect. The comfort level is amazing. Both plush and wholly supportive at the same time. Very happy indeed!
July 17, 2025
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Product knowledge
July 7, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Purchased from Berkowitz in Canberra
Purchased from Berkowitz in Canberra and they did a good job of explaining everything we required.
The recliners arrived and are great.
June 22, 2025
Reply from Stressless Australia
Good Morning Victor,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
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