We purchased 2 chairs and 2 x 2 seater lounges some months ago. Over the months we have had several visitors - many of whom have spontaneously remarked on the exceptional comfort. Clearly the chairs... See more
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We purchased our lounge and footstool from strictly comfort in Cremorne in Sydney. The sales consultant was exceptional. Listen to what we needed, was very patient, provided multiple leather samples,... See more
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Design Initial Brisbane, had a very comprehensive range of Stressless furniture which made it so much easier to choose the right chairs. Peter S's advice on fabric (we chose wool) and colour was in... See more
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I purchased two Stressless Consul Recliners; one for myself (medium)n and one for my husband (large). They are so comfortable. We have been looking at the Consul Recliners for a few years and finall... See more
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Company details
Written by the company
Norwegian comfort that cannot be explained but simply must be experienced.
Contact info
Level 18, 227 Elizabeth Street, 2000, Sydney, Australia
- 02 9525 4211
- office.au@stressless.com
- stressless.com/en-au
4.6
Excellent
597 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service by Stressless for a warranty repair
I have 3 Stressless reclining chairs, all purchased from Berkowitz. All 3 are very comfortable and supportive for my back. Recently my Mayfair office chair became very loose on the base. I was guided by Bernie from Stressless with videos to deconstruct the base to identify the issue. It was determined that a new base was the solution. Chris from The Leather Doctor came the following week to replace the base under warranty. The service was impeccable and I now have a perfect office chair again. Thank you Bernie and Chris for your great service.
May 9, 2025
Unprompted review
Reply from Stressless Australia
Good Morning Donald,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Reply from Stressless Australia
Good Morning Joseph,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Worth the wait
Worth the wait. Very happy with our purchases even though there was a delay on delivery.
April 14, 2025
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Fantastic service at Euphoria North…
Fantastic service at Euphoria North Hobart with Brendan. Great effortless delivery. Very happy with our recliners.
April 3, 2025
Reply from Stressless Australia
Good Afternoon Susan,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Fantastic service from pfizners…
Fantastic service from pfizners furniture in Littlehampton
April 17, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Pleasant people from order to drlivery
April 17, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
First of all I have to say that the…
First of all I have to say that the salesman knew very little about the product. I had not particularly looked for a recliner because I find them generally too bulky but was instantly "smitten" when I saw the Stressless Model Erik in olive green. Despite gaining useful information from the salesman I did purchase and once I found the online manual and instructions on how to move the parts I knew I was on to a winner. I have absolutely no regrets buying this chair (and ottoman) on sight. That is it so much more then a beautifully crafted product is an absolut bonus and delight.
April 1, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Stressless product is top quality and…
Stressless product is top quality and very comfortable.
Berkowitz sales people at Blackburn store, were very helpful and had very good product knowledge.
Delivery person was prompt and very courteous.
April 15, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Modern Recliner
The stressless chairs are the only modern looking recliner I have seen which is not hugely dominating and bulky. We had plenty of time to try out the chairs and were then advised re optimal fit for our height etc. The sale shortly after clinched the deal.
April 11, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Great experience. Comfy furniture.
Buying process went smoothly. Delivery was sooner than expected. Delivery service was excellent.
March 17, 2025
Reply from Stressless Australia
Good Morning Judy,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Great customer service
Great customer service, explained everything we needed to know. Friendly staff
March 17, 2025
Reply from Stressless Australia
Good Afternoon Ron,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Beautiful but inspect carefully
The dining chairs are beautiful and the fabric is exactly as we expected.
We are really pleased with our purchase.
However, when we arrived to inspect them prioe to final payment, several of the chair legs were stained. As we selected the white oak legs these stains were very prominent. We, the retailer and ourselves, were able to scrub the stain off but it took a long time as we were not able to risk abrasive or chemical cleaners.
March 18, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Consul Upgrades
Chairs delivered within timeframe specified. Delivery team helpful and friendly. New Electric Consul and Office Consul were upgrades to an ~16yr old Consul Recliner (which has been used daily).
Extremely comfortable chairs and exceptionally well made.
March 27, 2025
Reply from Stressless Australia
Good Afternoon Bruce,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
The salesman was informative & not…
The salesman was informative & not pushy.
The organising of delivery to my home was great. They were flexiable & easy to talk with.
The delivery crew were pleasant & on time.
March 26, 2025
Reply from Stressless Australia
Good Morning Amanda,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
✅✅✅✅✅✅✅✅✅✅✅
March 23, 2025
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Being able to view the Stressless video…
Being able to view the Stressless video in the store of how the furniture is made in Norway and given the time to sit in the various models and choose our suite.
We ordered in October 2024 and suite was delivered March 2025, well worth the wait!
March 12, 2025
Reply from Stressless Australia
Good Morning Alison,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
The chairs and couch are just…
The chairs and couch are just sensational! Better than expected. Such great quality and workmanship doesn’t come any better, just so comfortable
March 3, 2025
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Reply from Stressless Australia
Dear Lesley,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Very disappointed customer
We have previously owned stressless furniture and loved it. This time around we had a completely different experience. The quality has changed, they’re not as comfortable, ( we’re having a back problem) material on our sofa is peeling ( witch is parentally normal and we were advised to use a razor to remove) We had a upholsterer in the family and I have seen lots of excellent materials from Warwick that didn’t need a razor to be used. We have recommended Stressless to couple of friends and family members but unfortunately there opinions are similar to ours. We regret that we didn’t spend the money on something else. I would never buy or recommend Stressless ever again.
September 21, 2024
Unprompted review
Reply from Stressless Australia
Dear Janina,
Thank you for your feedback regarding your Stressless Fiona sofa.
You selected an 80% wool, 20% viscose fabric named Calido as your upholstery and we had a technician inspect it regarding reports of pilling.
The technician found that the fabric was not actually pilling but that there were additional fibres in the upholstery. We reached out to our production team in Norway who confirmed that this was normal for wool fabrics and that the additional fibres could be removed is with a lint/nubs remover or by very carefully running a razor blade along the fabric.
As a gesture of goodwill we are willing to provide you with a complimentary depilling machine, please email us at office.au@stressless.com if you would like to take us up on this offer.
Regarding the comfort of your Fiona sofa, this is a new model and is manufactured slightly differently than our usual Plus-System recliners and sofas.
As such, the feel of the Fiona sofa will vary from that of your existing Stressless models.
Kind Regards,
Stressless Customer Care Team
Poor quality lounges
We purchased a Stressless Mary Wood lounge back in 2020 and received it in Jan 2021. Last year the controls on the recliner stopped working. Fortunately this was repaired under warranty. We now noticed that the leather on one of the recliners is fading/wearing ie. 13cm x 7cm patch. This is unacceptable for an AUS$11,000 lounge. It's only my wife and I living in the house so its not as if the lounge has witnessed any heavy duty use. In the past we have purchased far cheaper leather lounges that have lasted over a decade. For our retirement we thought we would treat ourselves to something special. In hindsight this was a very bad idea/purchase. We will certainly stay clear of any Stressless furniture in future. Further to Stressless reply below. Yes we are aware the warranty has expired. The point I am making is that the leather, for the price and with minimal wear and tear, has deteriorated. Not really a quality product for the price. As I have pointed out we have purchased far less expensive leather lounges where the leather has outlasted the grandchildren growing up.
February 13, 2025
Unprompted review
Reply from Stressless Australia
Dear Mr. Hary,
Thank you for your feedback on your Stressless sofa.
As a reminder, Stressless provides a 2-year warranty on upholstery against manufacturing defects.
This is a normal warranty for quality leather, many manufacturers offer only one year.
Given that your sofa is now 4 years old, it is unfortunately outside the warranty period.
When you reached out regarding the leather issue, we informed you that the leather warranty had expired. We also recommended a qualified leather technician who may be able to assist with the matter.
Kind regards,
Stressless Customer Care Team
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