We purchased 2 chairs and 2 x 2 seater lounges some months ago. Over the months we have had several visitors - many of whom have spontaneously remarked on the exceptional comfort. Clearly the chairs... See more
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Review summary
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Design Initial Brisbane, had a very comprehensive range of Stressless furniture which made it so much easier to choose the right chairs. Peter S's advice on fabric (we chose wool) and colour was in... See more
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Finding a chair to suit me was easy as slipping my foot into a comfy slipper when I sat in the medium Stressless Garda. Being short, under 5ft it's a very difficult task to find a chair that I'm comfo... See more
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We have owned Stessless furniture for many years, the quality and value for money is second to none. The service and response to any issue is prompt and outstanding. There are not many businesses ou... See more
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Company details
Written by the company
Norwegian comfort that cannot be explained but simply must be experienced.
Contact info
Level 18, 227 Elizabeth Street, 2000, Sydney, Australia
- 02 9525 4211
- office.au@stressless.com
- stressless.com/en-au
4.6
Excellent
569 reviews
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My stressless sunrise recliner arrived…
My stressless sunrise recliner arrived today, it is everything I hoped it to be.
Find the chair most comfortable
And belief that my body which is riddled with arthritis will benefit and make my life more comfortable.
I know it's only a few hours of using the chair but I can feel the difference
It is making by bring able to sit for longer .
December 23, 2024
Unprompted review
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
did not get five stars because their…
did not get five stars because their warranty form would not accept an accurate description of the goods i purchased....however the reclining chair is simply fantastic
December 22, 2024
Reply from Stressless Australia
Good Afternoon Ken,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Knowledgeable Sales lady Andrea very knowledgeable…
Sales lady Andrea very knowledgeable about the product
December 6, 2024
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Delivery was efficient and painlessly
Delivery was efficient and painlessly
Cusack sales person Sharlene was very helpful and co-operative
December 20, 2024
Reply from Stressless Australia
Good Afternoon,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
A Plus for Stressless
The product appears to be of good quality, both in the construction and the furnishings. Both chairs and lounge comfortable. The wait time was explained at the time of purchase and arrived on time. Navigating to warranty was not clear and the time out was a little short when completing.
December 4, 2024
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
The video was helpful but it had no…
The video was helpful but it had no sound.. maybe that was my problem at my end
November 16, 2024
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Delivery was on time and everything was…
Delivery was on time and everything was what it was expected to be.Chair was set up properly as agreed at point of sale. We opted for pick up collection and the process was a breeze. I have been enjoying the chair immediately following collection.
November 8, 2024
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Reply from Stressless Australia
Good Morning Gareth & Anne,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Every inquiry regarding delivery…
Every inquiry regarding delivery process was met with involvement and detailed information.
October 15, 2024
Reply from Stressless Australia
Good Morning Barry,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Amazing Service.
Amazing Service.
From the time we walked through the door until our furniture was delivered it was a breeze.
The team is so welcoming and knowledgeable.
At no point in time did we feel pressured to place an order.
Thank you very much for all your help.
We will highly recommend your company and beautiful furniture as well.
October 20, 2024
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Salesperson knowledge of product and…
Salesperson knowledge of product and comfortability of Stressless. Outside our budget although worth the money.
October 17, 2024
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Good customer service
Good customer service, good delivery. Register of warranty was unsatisfactory as my chair is an Admiral medium, but not in drop down menu. Had to register it as a Aura instead.
September 29, 2024
Reply from Stressless Australia
Good Morning,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at
office.au@stressless.com.
Kind Regards,
The Stressless Customer Care Team
Custom made and delivered in 4.5 months…
Custom made and delivered in 4.5 months - I reckon that’s pretty good.
September 26, 2024
Reply from Stressless Australia
Dear Mike,
Thank you for your review.
It gives us great pleasure to welcome you to the world of comfort that only a genuine Stressless® seat can provide.
We hope that your newest piece of furniture will soon become your favourite.
Should you ever need us, please contact us at office.au@stressless.com
Kind Regards,
The Stressless Customer Care Team
Bought the Mayfair stressless chair
Bought the Mayfair stressless chair. So uncomfortable and would not recommend. The upper back and neck is so overstuffed that it pushes your head forward causing neck and thoracic pain. Regretful purchase. Buy at your financial peril!
May 9, 2024
Unprompted review
Reply from Stressless Australia
Dear Jo,
Thank you for your Stressless review.
We are sorry to hear that you find your Stressless recliner uncomfortable.
We did arrange for a technician to come onsite and inspect your recliner to ensure there were no manufacturing faults with your recliner. They have since confirmed there are no faults.
We would recommend contacting the retailer where you purchased your recliner from for further options, including optimal sizing & fitting options.
Kind Regards,
Stressless Customer Care Team
Stressless Fiona 2.5 seater couch poor quality
I purchased 12 months ago a Stressless 2.5 seater Fiona leather couch in olive green. I live on my own and noticed 12 months later that one side of the couch had significantly deteriorated. They refer to this as puddling, significant creasing in the leather. So many friends have commented on this and suggested I submitted a warranty claim via Sofacraft in Richmond with photographs of the couch. I was extremely disappointed with the reply from Stressless head office sent stating it was normal wear! A one sentence reply.
I waited 5 years to buy this couch and had my last couch for 15 years. For a $4000 couch I would expect a better quality product and a product warranty which addresses the issue. Other friends own Stressless leather furniture and have been very happy with the quality. I would not recommend Stressless furniture and in particular their leather couches
August 1, 2024
Unprompted review
Reply from Stressless Australia
Dear Elizabeth,
Thank you for your review.
We are sorry to hear you are unhappy with your Fiona sofa and we would love to arrange for a technician to come onsite and inspect this for you. Please send us an email at office.au@stressless.com with your full name, address and contact number so we can arrange this for you.
We are sorry for any inconvenience caused and hope you have a lovely day.
Kind Regards,
The Stressless Customer Care Team
Zero stars
I am giving Stressless one star, only because I cannot give them zero stars. I bought two Mike recliners, which were delivered in perfect condition in plastic bags within huge cardboard cartons. They were connected to power and charged overnight. Next day, the chairs did not function properly and all of the lights on the control panel flashed. A reboot as per instructions was attempted, but this did not function as indicated. A letter of complaint was sent to the retailer and their service has been wonderful. After 10 days, Stressless sent a technician who had to, with my help, take both chairs apart to reconnect the power cable from the control box to the headrest motor.
This had been overlooked when the chairs were manufactured in Thailand. Both chairs now operate as they should. Stressless / IMG Thailand must do better and test all functions of the chairs before they are shipped to the customer.
August 22, 2024
Reply from Stressless Australia
Dear Leigh,
Thank you for your review.
We appreciate your feedback and we are very pleased that the issue has been resolved.
We received notice from the retailer of the issue with your Mike recliners on the 27th August and immediately raised a service request with the local technician, who then scheduled an appointment with you for the 2nd September, just 5 days later.
We apologise for the inconvenience that this situation caused you but are happy that the technician was able to resolve the issue for you immediately.
Stressless and IMG are 2 separate brands with separate production facilities and uniquely different quality & material standards and testing. More than 95% of the Stressless product portfolio is designed and more importantly made in Norway, with only a handful of models made in Thailand to allow for quicker fulfilment of a select few products, including the Stressless® Max & Mike which are exclusive to Domayne.
We appreciate your feedback and will pass this onto the factory.
Kind Regards,
The Stressless Customer Care Team
Stressless Stressless
Coming to the showroom was definitely the way to go! Polite and knowledgeable staff made selecting my Stressless recliner an easy and “stressless” experience.
The delivery was timely, and on the day we were kept informed of the arrival time. The delivery men were careful and competent through the narrow doorway.
Excellent service all round, and I would recommend Strictly Comfort at Cremorne to anyone looking for Stressless products.
August 3, 2024
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