Concern about some booking systems. Directly on PC works fine, via mobile is a concern. On Mobile, payment process confirmation crashed, no booking but have taken funds and not yet refunded. W... See more
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See what reviewers are saying
Franz(hope correctly spelt) did help find a cheap flight with a suitable baggage allowance for myself, wife and daughter. We got our tickets within few hours through email . The tickets and luggage al... See more
My first time booking with studentuniverse was a nightmare. I don’t see myself recommending someone. For first timers you have to have a heart otherwise you will have mental health issues . Unfortun... See more
Absolutely awful must be banned total headache hidden charges worst of all imagine u have to talk to customer service based in Philippines. Ridiculous English alao i wasnon phone 2 hours still zero... See more
Company details
Written by the company
StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including Virgin Australia, American Airlines, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in the US in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015 and we expanded into Canada in 2020.
Contact info
9th Floor, CI Tower, St Georges Square, KT3 4TE, New Malden, United Kingdom
- 44 203 943 5222
- assist@studentuniverse.com
- studentuniverse.co.uk
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
Reply from StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
Reply from StudentUniverse UK
Hi there,
We are sorry to hear about your experience! We hope to better assist you in the future.
Student Universe
Inability to pre-book seats.
April 28, 2025
Reply from StudentUniverse UK
Hi there,
Thanks for your feedback. We're glad some parts went well, but we’re sorry for the trouble you faced. We'll use this to improve.
Student Universe
Generally ok, don’t book through mobile website as system hangs and crashes taking payment, but no booking.
Concern about some booking systems. Directly on PC works fine, via mobile is a concern.
On Mobile, payment process confirmation crashed, no booking but have taken funds and not yet refunded.
Website / PC was ok and booking / payment processed fine.
Stay clear from their mobile website. I should hopefully get a refund at some point.
May 4, 2025
Reply from StudentUniverse UK
Hi there,
Thanks for your feedback. We're glad some parts went well, but we’re sorry for the trouble you faced. We'll use this to improve.
Student Universe
I still haven't received my e-ticket…
I still haven't received my e-ticket for an Aer Lingus flight purchased on February 21, 2025 for $915. Please contact me.
February 21, 2025
Reply from StudentUniverse UK
Hi there,
We are sorry to hear about your experience. We can see that your confirmation and itinerary were emailed to you on the 21st of February. Our team has also resent the itinerary to your registered email.
Student Universe
Quick easy and cheap to book my flight
April 29, 2025
Reply from StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
Reply from StudentUniverse UK
Hi there,
We are sorry to hear that! Unfortunately, we are not responsible in the case of passengers missing their flights.
However, if you do need further assistance please do not hesitate to get in contact with our team.
Student Universe
I couldn't book the luggage at the same…
I encountered an issue while trying to book my luggage alongside my flight, which I believe could be improved for a better user experience. According to the website and FAQ section, it mentions that "oftentimes" luggage can be booked at the same time or afterwards. However, the process of not being able to book your luggage at the same time is frustrating and somewhat impractical.
It would be much more convenient if passengers could book their luggage during the initial flight booking process, just as is standard with many other travel platforms.
I kindly suggest considering a system upgrade that allows for luggage booking at the same time as flight reservations. This adjustment could provide a more efficient experience for customers and align with the expectations of all travelers. Thank you for considering this feedback!
April 25, 2025
Reply from StudentUniverse UK
Hi there,
Thank you for your feedback! We appreciate your suggestion and will look into this change.
Student Universe
Reply from StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
Reply from StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
Umer's Review
The price of air tickets were very competitive as compared to others. Wonderful experience
April 15, 2025
Reply from StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
Got info quick and recieved my ticket…
Got info quick and recieved my ticket 2days after! 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
April 14, 2025
Reply from StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
Reply from StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
Reply from StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
Fast and secure
April 14, 2025
Reply from StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
scammer site
when I book my flight i paid for checked baggage and seats. but in ticket there is no checked baggage and seat numbers. i will never use this site again.
April 4, 2025
Reply from StudentUniverse UK
Hi there,
We are sorry to hear about your experience. We have reached out to you via email to better assist you.
Student Universe
Easy booking system
April 13, 2025
Reply from StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
The processing time is phenomenal and…
The processing time is phenomenal and the discount is amazing, a student such as myself who loves to travel this account is amazing.
April 8, 2025
Reply from StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
able to book a competive priced fare
Although the WEB site was a bit tricky, it allowed me to succesfully book the fares that was promised by carefully reading and searching each page to make sure I was not signing up for something that I did not want. In that respect it was a good outcome and so a good experience to be able to book a competive priced fare with a medium level of difficulty.
April 3, 2025
Reply from StudentUniverse UK
Hi there,
Thank you for your feedback!
Student Universe
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