Concern about some booking systems. Directly on PC works fine, via mobile is a concern. On Mobile, payment process confirmation crashed, no booking but have taken funds and not yet refunded. W... See more
Company replied
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See what reviewers are saying
Franz(hope correctly spelt) did help find a cheap flight with a suitable baggage allowance for myself, wife and daughter. We got our tickets within few hours through email . The tickets and luggage al... See more
My first time booking with studentuniverse was a nightmare. I don’t see myself recommending someone. For first timers you have to have a heart otherwise you will have mental health issues . Unfortun... See more
Absolutely awful must be banned total headache hidden charges worst of all imagine u have to talk to customer service based in Philippines. Ridiculous English alao i wasnon phone 2 hours still zero... See more
Company details
Written by the company
StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including Virgin Australia, American Airlines, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in the US in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015 and we expanded into Canada in 2020.
Contact info
9th Floor, CI Tower, St Georges Square, KT3 4TE, New Malden, United Kingdom
- 44 203 943 5222
- assist@studentuniverse.com
- studentuniverse.co.uk
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My flight ticket was canceled at the…
My flight ticket was canceled at the last minute...
April 1, 2025
Reply from StudentUniverse UK
Hi there,
We are sorry to hear about your experience. Unfortunately, we have no control over the changes and cancellations imposed by the airline, but we do our best to accommodate in the event of a cancellation.
Student Universe
Very helpfull ,Highly recommend
March 23, 2025
Impressive service
Great price on the Brisbane London return flight. I was nervous using them as I had never used them in the past. But everything went very well, and the e-tickets were issued less than an hour with Qatar Airways. Others sometimes take a day or two. So I'm impressed with the price transparency and quick turnaround. Thank you 😊
March 28, 2025
Easy to Navigate the Site
It was Very simple to use and I had no issues when booking my flights.
March 26, 2025
wha great sitet
what can i say it was so easy to use a the price was great would recomemd to anybody that this site is a winer
all the best Stuart
March 24, 2025
Easy to check flights and book
March 23, 2025
So far good
So far good. Easy to book and reasonable price. I can't review the trip until I have completed the journey though.
March 21, 2025
Great experience all round
March 18, 2025
No accountability or response from Support Team
I called the support line to confirm whether there would be one piece of carry-on luggage included within the price of a ticket as there was no information or indication on the website. The support worker confirmed that there was carry-on luggage included. However it turned out that the luggage was not included and the ticket also did not allow for the add-on of carry on luggage. I've called and emailed and waiting for a response but I've received no help for over a month. There is no response or accountability from this team and they say they provide discounts on tickets but it's actually the same as the airplane provider.
February 8, 2025
Great deal on a flight ticket
Great deal on a flight ticket, even though I'm not a student - was a bit hesitant because I didn't know the company, but ultimately no troubles at all - would recommend
March 6, 2025
Really good 👍
March 18, 2025
My ticket just cancelled five minute…
My ticket just cancelled five minute left for my boarding the reason that they didn’t proceed my ticket
March 13, 2025
A very pleasant experience that was…
A very pleasant experience that was quick to book
March 17, 2025
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