Concern about some booking systems. Directly on PC works fine, via mobile is a concern. On Mobile, payment process confirmation crashed, no booking but have taken funds and not yet refunded. W... See more
Company replied
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See what reviewers are saying
Franz(hope correctly spelt) did help find a cheap flight with a suitable baggage allowance for myself, wife and daughter. We got our tickets within few hours through email . The tickets and luggage al... See more
My first time booking with studentuniverse was a nightmare. I don’t see myself recommending someone. For first timers you have to have a heart otherwise you will have mental health issues . Unfortun... See more
Absolutely awful must be banned total headache hidden charges worst of all imagine u have to talk to customer service based in Philippines. Ridiculous English alao i wasnon phone 2 hours still zero... See more
Company details
Written by the company
StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including Virgin Australia, American Airlines, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in the US in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015 and we expanded into Canada in 2020.
Contact info
9th Floor, CI Tower, St Georges Square, KT3 4TE, New Malden, United Kingdom
- 44 203 943 5222
- assist@studentuniverse.com
- studentuniverse.co.uk
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I needed a flight for the following day…
I needed a flight for the following day and SU UK had the cheapest fare so I booked it through them. After making the payment I received an email confirmation but not the eTicket nor the airline reference. I called the costumer number and they sent the eTicket as well as my receipt immediately. The lady at the other end of the line was very pleasant and knew how to sort out the problem.
To improve the system, eTickets should automatically be sent with the confirmation email and customers should not wait “up to seven days” as the confirmation email states.
March 11, 2025
It was a Excellent
March 12, 2025
ZERO STARS
I give them zero stars! They are not considerate of thier customers. They like to take money but don't like to return it.
I do not recommend anyone purchasing through StudentUniverse ever!
If you thinking of paying extra for protection plans, PLEASE DONT as it means nothing to them.
I have been calling for a week now, and they haven't solved my situation. Now I have called them on my 6th day and they been playing games for more than an hour and half and still not refunding my full amount even after a protection plans.
I did not appreciate their help!
February 26, 2025
Reply from StudentUniverse UK
Hi Monica, thanks for your review. In order to utilise your protection plan you need to open your confirmation and click on the relevant link. From there you can fill in the application and hopefully be approved in a reality quick amount of time. If you have issues with this please let us know. Thanks, Brad
Inefiicient customer service
Inefiicient customer service. The problem is I booked the flight in hurry and way sure that I would not need any change. Later we have got an emergency, I have reached out to them to change it at any cost, they keep denying you can either fly through the same or just waste the money. The team is not problem solving the issue here. I was explaining things happen out of control, what is the solution here now, they keep repeating just fly, very ignorant way of solving problems.
March 1, 2025
Reply from StudentUniverse UK
Hi Mr Radha, thanks for your review. I can see that you wished to change your flight but unfortunately the fare rules deemed this as non-changeable and non-refundable. Unfortunately we have no control over the airline fare conditions which are agreed to at the time of booking. Sorry we were unable to help this time. Kind regards, Brad
So far
So far, so good - nay, great. Purchasing the ticket was a breeze and the price was terrific. Have yet to use ticket so can't yet evaluate that piece of the experience.
March 3, 2025
Great service
The price was the best I found and everything was sorted properly. Easy process and great value. I will definitely look to use this service again if available and the price remains unbeatable.
February 28, 2025
Is a legitimate travel agency website…
Is a legitimate travel agency website but poor communication
February 27, 2025
Poor and terrible service
Poor and terrible service. You refused to refund me...I requested a cancellation in 24 hrs.
February 25, 2025
I wish they didn't get rid of accounts
I wish they didn't get rid of accounts. I don't like that there is no way for me to see my flight other than the email they sent
February 23, 2025
Very competitive fares
February 26, 2025
efficent
Something that this company is doing well is that it is an efficient site, and cost friendly.
February 26, 2025
Very helpful
Took a while but they assure me they have resolved my problem. Than you.
February 21, 2025
no response after I wanted to double…
no response after I wanted to double check with my passenger name
February 21, 2025
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