Concern about some booking systems. Directly on PC works fine, via mobile is a concern. On Mobile, payment process confirmation crashed, no booking but have taken funds and not yet refunded. W... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Franz(hope correctly spelt) did help find a cheap flight with a suitable baggage allowance for myself, wife and daughter. We got our tickets within few hours through email . The tickets and luggage al... See more
My first time booking with studentuniverse was a nightmare. I don’t see myself recommending someone. For first timers you have to have a heart otherwise you will have mental health issues . Unfortun... See more
Absolutely awful must be banned total headache hidden charges worst of all imagine u have to talk to customer service based in Philippines. Ridiculous English alao i wasnon phone 2 hours still zero... See more
Company details
Written by the company
StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including Virgin Australia, American Airlines, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in the US in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015 and we expanded into Canada in 2020.
Contact info
9th Floor, CI Tower, St Georges Square, KT3 4TE, New Malden, United Kingdom
- 44 203 943 5222
- assist@studentuniverse.com
- studentuniverse.co.uk
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would never use this site
I would never use this site. It never offers discounts and it doesn’t allow to change/cancel flights within an hour.
February 13, 2025
Reply from StudentUniverse UK
Hi, Sorry you had issued with your booking. I can see we have agreed to refund this in full for you due to you wanting the times to be changed. This way no airline fees would be charged on your rebooking. Kind regards, Brad
I was not sent the full ticket…
I was not sent the full ticket confirmation and had to call them at 10pm to get it and thankfully they picked up and sent it to me straigjt away. If they would have sent it without me having to call them I would have given it 5stars! But still thank you and I am greatful 🙏
February 13, 2025
I will never buy from StudentUniverse again
Your agent hung up on me and never called back. I spoke to 2 agents and was on hold for a very lengthy amount of time. Both were unhelpful and the last call, the agent hung up on me. I will never buy from StudentUniverse again.
January 30, 2025
Reply from StudentUniverse UK
Hi Georgina, thanks for your review. We will investigate these calls and apologise for the less than ideal experience. Thanks, Brad
Worst Agency to book with
February 5, 2025
Reply from StudentUniverse UK
Hi Manav, I apologise that your booking was caught up in the airline fare load error. Unfortunately the fares they loaded were never meant to be able to be booked and as a result were not valid. If you need assistance using the voucher we sent as a gesture of goodwill please let us know. Thanks, Brad
Great flight opportunities, slow site
Great website and offers - you know exactly what you're buying. The only downside is the website and search are slow. I appreciate that insurance, baggage, and similar restrictions and add-ons are clearly marked and explained.
February 4, 2025
Refund
I purchased the protection plan and I cant get a refund. I feel lied to and scamed.
February 8, 2025
Scam scam scam
January 31, 2025
Not a fan of the recent updates
I prefer the old system in which you logged in. Every time I looked up a flight or re-searched I had to reconfirm my student status and age which was obnoxious. We also wanted to book my mom a ticket with the teacher discount, but it appears it’s no longer available- huge bummer.
February 8, 2025
It was a good experience and I'll be back!
They had what I needed and not a great deal of pressure to buy the options.
February 6, 2025
Not going to lie
Not going to lie, I thought this was going to be a scam, but the website was so professional and I found great flights for super cheap!! It was such a lifesaver, especially for a broke college student!
February 1, 2025
Good
Great experience. I was happy to find a great deal. Didn’t know about you guys earlier.
February 1, 2025
Really nice for us students
It was good . Good prices . Convenient search filter options .
February 6, 2025
Avoid at all costs!
I would not even give this company one star. Avoid them at all costs. They take your money and run! They sold a ticket to a disabled non student and scarpered with the money. They don't answer their emails, calls are constantly cut off. Even their CEO's are complicit in this culture of dishonestly taking money. Avoid!
February 7, 2025
Unprompted review
You don’t even deserve a star
You don’t even deserve a star. I booked. Then you emailed me and cancelled the flight. Because you said it was a wrong price advertising. Not my fault.
You then said you would refund me the money.
12 hours or so later. You took the money from my account.
Why. You should not have taken the money from my account. Because you already notified me that you could not honour my booking.
A very dirty way of trading.
I am most unhappy. As I have not heard from you. And my obey so sitting in your account.
Jaya
07818414195
February 5, 2025
i have booked my ticket but another day…
i have booked my ticket but another day they have cancel it and my money is not refunded yet .
February 5, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.