Concern about some booking systems. Directly on PC works fine, via mobile is a concern. On Mobile, payment process confirmation crashed, no booking but have taken funds and not yet refunded. W... See more
Company replied
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See what reviewers are saying
Franz(hope correctly spelt) did help find a cheap flight with a suitable baggage allowance for myself, wife and daughter. We got our tickets within few hours through email . The tickets and luggage al... See more
My first time booking with studentuniverse was a nightmare. I don’t see myself recommending someone. For first timers you have to have a heart otherwise you will have mental health issues . Unfortun... See more
Absolutely awful must be banned total headache hidden charges worst of all imagine u have to talk to customer service based in Philippines. Ridiculous English alao i wasnon phone 2 hours still zero... See more
Company details
Written by the company
StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including Virgin Australia, American Airlines, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in the US in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015 and we expanded into Canada in 2020.
Contact info
9th Floor, CI Tower, St Georges Square, KT3 4TE, New Malden, United Kingdom
- 44 203 943 5222
- assist@studentuniverse.com
- studentuniverse.co.uk
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booked a flight and received email a…
Booked a flight and received email a day later stating that the flight isn’t valid and couldn’t provide any type of compensation.
February 5, 2025
Tickets were confirmed but later on the…
Tickets were confirmed but later on the other day the tickets booking get cancelled and amount refund will take 2-3 days. I mean that is ridiculous how you can do that and it will now results to postpone our schedule.
February 5, 2025
I was shocked when The booking was…
I was shocked when The booking was cancel due to there website failure
February 5, 2025
I have fully paid for flight
I have fully paid for flight, now they suggesting software issue, due to price error. I do not believe it’s correct. Refund process will take 48/72 hours. Very unfair cancellation.
February 5, 2025
DO NOT BUY FROM THESE PPL!! SCAM!!
DO NOT BUY FROM THESE PPL!!! I bought a ticket just to be told that they advertised it at the wrong price!! They did not honor their mistake but cancelled the ticket instead! This was my first time purchasing with them and it will be my last time!! It was their fault not mine and should have honored their mistake as the flight was confirmed (I checked on Virgin's website). Very disappointed and would recommend you do not buy from here!!!
February 5, 2025
the flight I chose was not available…
the flight I chose was not available and rebooked without my consent
January 31, 2025
Too easy to discover deals
Easy to explore flight options, many promo codes in emails, and straight to the point info on the website. It is a simple and jam-packed site that most flight websites do not have.
February 4, 2025
honest and affordable
January 27, 2025
It's not worth the $50 you might save using them
The long and short of it is the customer service is terrible. Long wait times and wholly ineffective. To change my outbound flight through this service is +$485 (on top of the original ~$500). To buy an ENTIRELY NEW TICKET roundtrip is ~$500.
A $15 difference on rescheduling one flight to buying two whole new ones should tell you all you need to hear. Don't use this service unless you are completely certain you won't have to reschedule/cancel your flight and even then spend the ~$50 more to book through someone more reliable.
January 21, 2025
Unreliable
Unreliable, I called so many times as well as paid for the support and I never got help, I sent an email as well no response. Don't trust them to respond and DONT pay the extra fees its a waste if no-one responds to you
January 30, 2025
Qatar Airways is the worst of the worst…
Qatar Airways is the worst of the worst Airways on whole planet. Transfer staff are rude, laying and I and my friends don't have enough words to describe those people on Qatar Airport.
Late arrivals from Istanbul to Doha, they didn't wait on us, connection flight from Istanbul to Bangkok. They refused give us hotel in the middle of night, didn't care where we should sleep or relax keeping us awake on the Airport whole night and next day before we could continue to Bangkok.
Despite our protest trying get some accommodation a Manager of Transfer section threatened us with Police.
This incident happened on 31 December 2024, evening and night time.
Qatar Airways is only big Bluff with all advertising etc, should close the business and quit to exist.
December 31, 2024
Had a great experience with StudentUniverse
I'm not sure why StudentUniverse had such a low star rating on SkyScanner. I had no problem at all and they didn't ask me if I wanted 100,000 different things to add on. It was fast and accurate. Loved the experience and I hope to use them again.
February 4, 2025
Very easy to book with them.
February 3, 2025
It was everything OK
It was everything OK. i hope that in future verything would be ok
January 28, 2025
Really good
January 25, 2025
First time in last time
January 25, 2025
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